Bruce’s Specialty Auto, Inc.

I don’t know about these other reviews, but Bruce’s has always gone above and beyond for me. I take them my newish Corolla for normal stuff, and they turn up problems like mice droppings in a filter that had me about to tear the car apart for stink. I also took them an ancient Toyota pickup I was ready to throw away, and they fixed it for another 5 to 10 years. I’ve been with them off and on for 18 years (moved away for a few years) and, for Toyotas at least, these guys are superb!

I heard some grinding noise and felt a wiggle in the steering while traveling with my family near Port Angeles, I had the van towed to Bruce’s shop where he and his very talented technician Cori had my wheel bearing replaced and had me back on the road, and on my vacation, in 2 hours. I will be back to Bruce’s shop as I trust his experience and appreciate the professional atmosphere of his shop and crew.
Bob

I highly recommend you avoid this «mechanic» at all costs. I took my car in three times due to an inordinate amount of antifreeze usage for my Subaru. I was assured the water pump had been tested and the only problem was a leaky radiator cap. The last time I had my car there on June 20^th, the workers were replacing engine seals and had the car up on blocks with perfect visualization of the engine block. Somehow they missed an obvious trail of antifreeze indicating a failing water pump. As a result, less than 2 weeks later, the pump failed, my car overheated, had to be towed to another mechanic who not only replaced the water pump but then had to repair a blown head gasket due to the overheating and which cost me an additional $ 1500. Bruce denied any responsibility, pretty much called the other mechanic a liar. Very poor cutomer service and owning up to his mistake.

I have been going to Bruce’s Automotive for YEARS. In August of last year I took my car in for some regular maintenance like tune up, oil change, belt replacement etc. After all the work was said and done I paid $ 500. I noticed my car was not idling properly and it was very sluggish when I stepped on the gas and a part on the front that keeps the engine quiet was missing a bolt. Which was odd because this was not the case prior to all the work. When I addressed the issue with the staff at Bruce’s I was pretty much shrugged off. Come to find out they had replaced my spark plugs with very low quality spark plugs that are NOT recommended for use in my vehicle because they cause poor performance, they did not put those spark plugs in with anti-​seize lubricant which increased the risk of the sparks plugs breaking off into the engine and they also did not use boot grease when putting on my plugs so when I went to have them replaced the boots broke. I had to replace all of it. Now my car runs a lot better. I feel that Bruce’s has gone down hill to the point where if you take your car in they may fix it, or leave you shelling out more money for repairs they neglected to do properly.