On the Cutting Edge Salon

This place is a complete mess!!! I called to make an appointment and was told I’d get a call back never got one. this should have been my first warning. Nevertheless I called back and asked for an appointment around 12:30 — 1:00pm the next day and she said «okay, pick one» so I picked 1:00pm. I walked in at 12:55pm for my 1:00pm appointment and the Owner (Barbara) tells me «oh, you got the circle! your appointment was 12:30pm.» Again, I should have ran at this point but I stayed because I really needed a haircut.
Barbara then continues to tell me and another new client how we are so lucky because we are getting hundred of dollar treatment at a steal price and how she’s a Paul Mitchell «legend.» She then tells me she’ll dry cut my hair before my Keratin Express treatment when I take my hair down she then continues to insult my hair color which was done by a Paul Mitchell specialist and I was insulted as it was my choice in color and style.
I then explain to her that I only want to take no more than two inches off as I have been growing my layers out and need it to be one length. She began to cut my hairs bottom layer, no problem. She then takes the top layer of my hair and cuts off SIX INCHES of my hair and I had to stop her. I am now stuck with the choosiest and messiest hair cut I have ever experienced. I then go to the back to have my Keratin applied by another employee who begins to tell me that Barbara is in pain due to a condition she has and she had just taken a muscle relaxer and it’s making her loopy. This lady just cut my hair and I learn this information?
My advice is stay far away!!! My best friend is getting married in less than a month and I now need to spend a LOT of money on extensions to achieve the up-​do that I will have at her wedding.

My review rating is simply based off customer service and I hope that my review provides a positive feedback to the company. I have lived in the area for a couple of years. I work in finance and have two kids so my hair maintenance game has been at an all-​time low. I purchased the group on for a cut and color to test out this salon since I haven’t found a salon that I’ve really «connected» with. The groupon was for first time customers and I thought –Perfect. They are looking for customers (why else have a groupon?) and I’m looking for a salon. Perfect match! I call and schedule. After explaining I want a cut and color the person says «groupon? Oh. „You people“ can only come during the week. You can’t come on saturdays» (ok plebes) interesting way to start the scheduling process but fine, it’s the end of day. So she explains they have opening Tuesday at 11. I say I have to go into Manhattan to work so Thursday would be best. «Well what time?» They say. I explain that my Thursday’s are flexible. And they rudely keep asking for a time. I don’t know I just thought the attitude from customer service was like– I was being a badger to try and be flexible with their Thursday schedule.
So I told her I wasn’t interested and I got my groupon refunded.
So long story short– if you don’t want more customers– then don’t have a groupon. It’s that simple. Instead there is a groupon available yet you treat these new customers like they are a complete inconvenience and therefore you are setting them up to be «one and done» customers and throwing your business into a vicious cycle. Good luck and I wish you the best.

I have been a client of On the Cutting Edge for 15 years and my teenage daughter is also a client. The salon is very professional and fun. Barbara and Jamie listen to what you are looking for and do an amazing job every time. I would highly recommend this salon.

So impressed with my recent results that I had to let people know they are in great hands at this salon. Barbara was able to correct all the damage this summer (salt water, chlorine, too much time in the sun) had done to my color treated hair. After a thorough consultation where my concerns and input were not only listened to, but taken into account, she was able to come up with a beautiful color. It not only covered my grey, but made my hair feel and look so healthy. Also need to mention the cut that was created specifically for me based on my needs, what my hair naturally wants to do and what looks best with the shape of my face. Not only was I very pleased but I received two (!) compliments from total strangers while I was shopping later that day. Truly top notch experience from the professional salon staff as well. Will have my business for many years to come.

I bought a Groupon for a single process color, conditioner, cut & blow out. I left a message and was contacted back within 24 hours. Jamie was very flexible with her time & day of taking me. Being a fulltime working parent, it’s difficult to juggle my time with the family and «my time.» Jamie is an excellent hairstylist! She listens to what the client wants and she is very professional. Long layers and only an inch cut off. My hair was a mess before I came in. She cleaned it up nicely. I would recommend this salon. It’s so close to my house too!

Absolutely horrible! Only went here because I had a gift card. Got the gift card for a massage but was told by owner there is no massage therapists because she can’t did one that doesn’t want to give a happy ending. After that comment I should of went running. Decided to use the gift card for an up do for a wedding. Owner did my hair and took it apart twice cuz she didn’t like it. I asked for curls and she responded that style is old! So I settle for what she decided to do my hair. By the time I got home which is less than a mile, my hair fell out!!! Waste of $ 85!!!

This place is awful. Don’t go here!!! If u say u want two inches off, you will probably get around 4 – 6 inches off! I feel like Barbara completely ignored my request for only 2 inches. I was so surprised from the huge amount of hair on the ground. Barbara was the only worker at the salon and I was the only customer at the salon. Barbara was very rude and demanding. She was acting like a «know it all» even though she gave awful hair cuts. She also kept insisting on how she was a master stylist (and that was very hard to believe.) Don’t waste your money here!

I have never been happier with a salon than I am with On The Cutting Edge. I wanted a keratin treatment in the worst way, so I took a shot on this salon and bought a Groupon– which I have done before with other salons but none impressed me enough for me to go back. What I liked best about this place isn’t just how they made me look (might I add this was the best cut and blow out of my entire life– not exaggerating) — but how Barbara and Jamie made me feel. I felt totally welcome as soon as I walked in, and I walked out feeling pretty and confident. Barbara is professional and PASSIONATE; she works until she feels she has your hair perfect, and I don’t have easy hair. I was so happy when I left after my Groupon deal, that I went back a week later for color and a blow out. Barbara matched my natural color perfectly and Jamie did a great job covering all of my (early) greys.
I HIGHLY recommend On the Cutting Edge to anyone who is looking for a professional, personal salon that does the job right the first time and really cares about you and how you look and feel when you leave. The Groupon is still available, but getting services here is well worth full price.

First I have to say the person who gave this salon a negative review, and not only followed the salon to also post another review is very disturbing. I have been going to this salon along with my fiancé for over 5 years. Barbara the owner is a master and educator of color. I have seen her on stage. It’s surprising to find there are people like this out there. From what I understand they moved because it was a better location. As opposed to being in the back of a building? I don’t know what do you think?! I would say that’s a good move, speaking as a successful business owner my self.
My fiancé will only go to Barbara and every time I go I have a great time. This is a woman that bends over backwards for her clients. That’s the problem with these groupon people I see this everywhere. Always looking to negotiate. There is always a problem.
If your looking for a place with over 30 years experience (on the cutting edge) is the place you want to go. If your looking for a cheap color and cut, go someplace like super cuts. I’m sure they would be more than accommodating to most people. Not that I’m putting down super cuts, I’m just saying it’s about your budget. My fiancé knows what she wants and is very particular. Barbara worked with her on a very nice color like a balayage fade. Very pretty.
I only wanted to post a review because when we came by the other location they had moved and while trying to find the new salon I saw that very strange review. Wow! We thought that’s so unlike our experience. And the new salon is VERY NICE!!! Wow!

I have been looking for a great salon for over five years and have finally found one. I am so excited! I went because of a great deal on groupon and they went above and beyond my expectations. Barbara and Jamie were both professional and educational. Not to mention fun! I am so thrilled I found them. My search is over. I walked out of there feeling like a million bucks.

Came here because of a deal on groupon and had a great experience. I got a haircut, express keratin treatment, and blowout with Jamie. She was fantastic. Definitely coming back soon!

I originally bought a groupon for $ 55 for a cut & color. When I walked in she (the owner Barbara) told me my hair really needed a color corrective to start with a clean slate and then dye it one color. I’ve been dying my hair red for a while so I decided to listen to her since I thought I could trust that she knew what she was doing. Any way hours later they started to blow out my hair and I noticed it was BRIGHT ORANGE! My roots were yellow orange and my hair was bright orange. I freaked out and got upset because that was no where near the red color which I told them I wanted. They tried to convince me that it was the red that I wanted and that it looked pretty. After seeing how upset I was they took me back and put a red glaze over it which made it a tad bit bearable. I was tired of being there all day so I accepted the end results and wanted to go home. I go to pay and they tell me that its going to be $ 220!!! I was completely upset and disgusted they had the audacity to charge me that much for a terrible terrible job. Also to top the icing on the cake their credit card machine (somehow wasnt working) which I called the day before to ask if it was and they said it was. They told me I had to go to an ATM machine to take out cash to pay. I WILL NEVER GO BACK! Save yourself from a bad experience and don’t go there. So unprofessional
P. S. if you don’t believe me check out their previous bad reviews which they avoided by changing their address so they could get a fresh start with «new» good reviews.
Their last location was:
On the Cutting Edge
735 Hamburg Tpke
Pompton Lakes, NJ 7 442