Benjamin Franklin Plumbing

They are very nice and do the job right. The problem is $$$$$$ I just got taken for 259 dollars to connect a new valve below the toilet!!! They must charge over 500 dollars an hour!!! I’m not happy and will never use them again.

They’re very responsive when you need a plumber, but they’re by far the most expensive plumbers I’ve seen. We had a broken pipe that took under 1hr to repair, and they had us by the you know what for over $ 500+ for the repair. Any other local, licensed plumber would have been $ 175 — $ 250 for a two man crew to make the repairs in 1hr.
Their crew is very professional and nice; they covered their shoes with shoe covers throughout the job and made sure we were aware of the work that was done.
I would consider using them again if they aligned their prices to a more competitive level.

They are very responsive and do a good job. I felt the plumber who was sent to my house was professional.

Run from this company. Almost got suckered into paying thousands for replacing a toilet. Thankfully I got a second opinion and it was just a clog. Unbelievable!

Get two quotes BEFORE you agree to let them do the work. I have no idea about the quality of their work so I can’t comment on that. The gas company told me I needed three valves replace in my heating system so I called Benjamin Franklin and asked if they could do it that day. I explained in detail what needed to be done and they said they would have to wait until the next day because it would take longer that the hours left in the work day. They said they would send someone out to look at it to make sure they had everything they needed. The person who came was very professional. However, he spent the whole time writing up two estimates, one for replacing the furnace, $ 8,750, and one for replacing the valves and expansion tank, $ 2141. He then handed me a bill for $ 84.53 fpr preparing the quote. He didn’t do anything to justify that cost. I then called two additional professional plumbers. One came in at $ 4500 for replacing the furnace, and the other quoted $ 850 for replacing the valves, expansion tank and inspecting and cleaning the furnace. They also quoted $ 4275 for replacing the furnace with a high quality, nationally recognized brand, and all required attachments.
That leads me to one of two assumptions. First you don’t know what you are doing, so it takes you a lot longer to do it. Or, second, you looked at this as an opportunity to gouge me for as much money as you thought you could get… way beyond the market norms.
I checked several websites on average cost to replace a gas furnace and nobody had a high limit as high as you quoted. There were all in the range of the other two quotes I received.
Following is their exact quote:
replace 3– Honeywell zone valves 996.00… rework fill system with feed valve, backflow preventor& expansion tank. 1145.00… Put anti freeze into heating system 475.00… Recommend installing Thermoflow 140,000 btu gas hot water boiler with 3– zone valves, lwco, exp tank, backflow preventor, fillvalve & all needed valves, controls wiring & reconnect into existing chimney. put anti freeze into new boiler 8750.00. permits 280.00
Use your own judgement in selecting this company, but do it only after comparing their costs with another licensed plumber in your area.

Total rip off. Plumber just took a summary look at my bathroom faucet and told me it had to be replaced without even asking where the leak was. Price quoted is very high for the amount of work. 85 dollar service fee just to have a look and give uncompetitive quote. I just called another plumber and they came for free and gave a lower quote. Avoid at all costs.

I saw some comments about high price. I’m the first to admit that I thought the work done was expensive but did absolutely no research into competing prices. I have used them 3 times. They were very professional, punctual, did the work well, took precautions to keep the work area clean, and were friendly.

I agree with Motta As review below. Ben Franklin’s service is top notch! They are available ²⁴⁄₇ and that in itself gives you comfort knowing your plumbing issue is going to be fixed in a timely fashion! I have has two calls within the last year and I am totally satisfied and feel that the cost of the service was reasonable.
By far, I will use and recommend their service in the future without hesitation!
Thank you Benjamin Franklin Plumbing

Woooo! First off, let me say the two guys who came to my house were very professional and courteous. BUT THE PRICE! $ 79.00 to come to the house to «analyze» my clogged kitchen sink — OK, I’ll go with that. But then came the total cost of snaking out my clogged drain pipe — OVER $ 400 DOLLARS. To unclog a kitchen sink? I don’t think so. So the two guys drove away, my bank acct. was $ 79.00 smaller, and my kitchen sink is still clogged. Had the lady on the phone given me the known flat rate of snaking a 2″ pipe (which the one guy just looked up in his hand held computer before computing the total bill), added in the $ 79.00 service call, and given me the total of over $ 400, I wouldn’t have had them come. But no, she said, they had to «analyze» the situation first. Baloney.
The next plumbing outfit I contract with had better quote me these known flat rates (snaking out at 2″ pipe, etc.) BEFORE coming over, or they won’t get past my front door.

This is a late review but I hope it helps someone to not use these thieves !!
I live in a condo and had a busted water heater. I called Ben Franklin Plumbing, in Pompton Lakes, for a quote to replace my water heater … not for emergency service. When the plumber came … I received a ridiculously inflated quote of 2100 $ for a 40 gallon tank replacement and to change the flue, which is a small job.
When I got the quote I said thanks but no thanks. He was surprised I said no and then proceeded to charge me a 70 $ service call for no reason. I have a new plumber and the job was done perfectly for under 800 $.
To say Ben Franklin is a little high priced is a joke !!! Ben Franklin Plumbing in Pompton Lakes will rob you !! Total rip off !! Do your homework first!
Do not use them unless you want to waste money and spend more than you need to. I wish I could give them less than a one rating.

The team at Benjamin Franklin in Pompton Plains is the best. They were very though and provided a very high quality of work, attention to detail and the utmost professionalism. When they showed up they were very careful to be very clean and not soil the floors etc. They had blankets on which they placed their tools and runners to make sure the floor is not damaged. One of the benefits of dealing with them is that they also dealt with applying for and coordinating the pluming work permit. All throughout they were very focused and detail oriented and made sure every little issue was handled.
Their prices, while a little high — were not high compared to the quality of work. If you want things done right the first time — they’re it.
By far they are the best plumbers in northern NJ.