The UPS Store

I wouldn’t come here again if this place was free! Myself and two other people came to get our fingerprints done for our school and the owner was extremely rude and disrespectful and eventually turned us away. He also said that they only do two or three fingerprints per day because they have other things to do. Why offer a service if you can’t/won’t do it? The store was empty so I don’t understand what his problem was. Waste of my time

I brought two bicycles in to be packed and shipped. They packed one bike very well and it received with no damage. The second bike was not packed well, and was damaged in shipping. I contacted UPS because I had purchased insurance and they sent someone out to inspect the damage and denied the claim because it was not packaged to meet UPS requirements. So I contacted the owner of the UPS store and at first he seemed like he wanted to help but after a few weeks he would dodge my calls and when I did reach him he would angrily tell me that he was busy and would have to call me back, and never did. I contacted the UPS Store corporate office, UPS store is not part of UPS Shipping it is a separate company and UPS Stores are franchised, and they told me that I should work it out with the owner of the store but they would be happy to note any complaint I had about the owner of the store.
Bottom line, I DO NOT recommend anyone ship anything of value through this store, DO NOT trust it to be packed safely at this store and DO NOT trust that you will be taken care of if something should happen to your item even if you have purchased their insurance.

5 stars because I expected an experience similar to the post office, and was very pleasantly surprised. I had sold some tickets on StubHub which needed to be mailed via UPS in a timely fashion. Though UPS drop boxes are relatively common I also needed a UPS envelop, so I set off in search of a full UPS store. This store in located in the plaza, more on the northern end, behind McDonald’s and the bank.
I walked in a little after 4pm and was pleased to find a woman there waiting to help me. I informed her that I needed a UPS envelop and that I had already printed out the shipping label (ps there is a lot you can do for shipping prep on their website). She placed my tickets in an envelope and even had a special waterproof sticker to affix the label to the envelop. Honestly I had taken tape in my purse because I envisioned this being like the post office with a long line and them being unwilling to help me with supplies, but my experience was quite the opposite, and quite frankly, I don’t feel bad that the post office is having financial trouble, because they just don’t provide the service needed for people to justify waiting in line for 20 minutes to be treated rudely. UPS has no wait, friendly customer service, and packing help.
As I finished my transaction I was provided with a receipt with my tracking number and was pleased to find this morning that my package is already halfway to it’s destination. I like that the tracking number was accessible quickly. I honestly hadn’t considered the UPS store when shipping things out in the past and always waited in line at the post office, but after my experience here yesterday, that will certainly change.

I had to make a difficult shipment overseas and I found process and price was overwhelming. I went to the UPS store and Lily helped me through the entire process and found me the best rate available. She explained in every detail the whole process. I soon learned its not just about weight, but but the shape of the boxes and how to pack whats you put inside for additional space.
Lily is very knowledgeable and I believe she found me the best way possible to ship overseas as cost effective as she could find.
My suggestion is to pass by the other pack and ship places, make the extra drive and go to this store, ask for Lily.