Rooms To Go

Our experience at this store was not a good one. After an extensive internet search, we picked out a bench over a month ago for the foot of our bed. To save $ 55 delivery we went to pick it up when it arrived at the main store in Pompano a week or so after my spouse ordered it. We were told we had to check that the color was right before we took it off the loading dock. If not, she could get a refund immediately. We opened a bit of the heavy plastic wrap at the foot to see that the color was fine. Took it home, unrwrapped it, leg was severed totally at point it meets bench. She called RTG for a replacement. A week, maybe more, later they brought another. Unwrapped it in garage, it was wobbly, maybe it was garage floor, tried it just inside and again in bedroom. Wobbly. A «carpenter» will come next week to adjust the length of the leg. Our friend/​jack-​of-​all-​trades estimated it was 1 ½″ off. Guy shows up a week later, tells us at first it’s our floor. LMFAO!!! I kid you not. Then he backpedals and says there is a problem with the frame, he will document and photograph it and customer service will call. We stick it in the garage, wrap it up so it doesn’t get dusty. At this point we obviously have no faith in RTG, so spouse calls Customer Service yesterday. Told no refund, only a store credit. She says have a supervisor call me. Supervisor calls, reiterates «no refund, store credit» non-​sensical policy and adds we have to use the credit immediately! In other words, we take back this (second) defective bench and pick out other items totalling the $ 150 the bench cost then and there! I think not. For one thing, we don’t want any of their crap. For another thing, we don’t have time before our upcoming trip to shop for this lamp and that knickknack that we really don’t want just to meet the credit. What to do? Well, bulk pick up is Thursday… since we have put out an offer to friends and no one wants it. Moral of the long vent-​worthy story: IF AT ALL POSSIBLE, AVOID ROOMS-​TO-​GO! THE QUALITY AND CUSTOMER SATISFACTION EFFORTS EARN A BIG FAT «F»!

Had a great experience here. We shopped all over and found they had pretty good prices compared to the other furniture stores and we got a particularly smokin’ deal on an item from their scratch and dent section. We have a new baby and were in the middle of a move so convenience was important to us… they made it SO easy. They delivered on-​time and were very courteous and professional. The furniture quality was very good. We’ll shop here again.

Worst future store in the world!
Store manage argues over the phone. If you refuse a delivery it takes 2 days to get back to the Wearhouse.
This store and comaony as a hole is horrible. Don’t bother with this awful company.

My mom and I went to this location earlier today to look for a new sofa as we just moved down here from Palm Beach. Firstly, no one greeted us when we walked in, this gentleman just walked right past us and was told by his supervisor to greet us. He was extremely rude and disrespectful. He was not listening to what we were looking for and kept trying to sell us these hideous red couches. Secondly, another lady came to check on us and she as well was extremely rude and was completely useless and did not seem to care about what we were looking for. I would never come to this rooms to go. We ended up going to the location in Boca and the customer service there was ten times better!

I thought I had found the right place for my furniture and I was excited when I found the perfect bed set. Our sales person terry was very nice I placed my order knowing that I wouldn’t get all of it right away got some of the pieces the same week no problem next furniture was GUARANTEED to be delivered three weeks later. Three weeks later here we are waiting for furniture called to see when it will be delivered the rep was so rude worst customer service ever. Said I wouldn’t get my furniture 3 weeks more How can they promise some thing for a set date and then make up a shitty excuse. Asked to speak to a manager he was surely rude as well and couldn’t give me a firm answer. What kind of store is this. I regret making a purchase with them. Never again and I don’t recommend people to do it either.

Zero Star Review! This place is full of scam artists. If you are unable to pay in full then too bad, there are no payment plans just credit cards. All the sales people will mention credit cards as «oh it’s just a loan» to help pay off the remainder of your sum. Tidewater and G.E. loans are credit card accounts, the same as getting a gap card! Believe me, I asked numerous times if I was applying for a credit card, and I was told no. I should have recorded my sales man for his dishonesty and sued for their practices. Do not wait to find out a month later in your credit card statement (credit karma), they are dishonest, and their behavior goes without punishment from the boss. The manager is called Nick, despite what you have heard you can get a refund, I did. If you are told you can’t then come everyday or make a loud scene, tell other customers about their scams loudly and obnoxiously, you will get it. This might sound shitty but imagine calling a place of business such as roomstogo and being hung up on, being told you will be called back by a manager (play un happy customer to test this), so I had to waste my time and show up, each time they seemed surprised that I was willing to go over there. RECORD EVERYTHING YOUR SALES PERSON SAYS, THAT WAY YOU CAN SUE OR FORCE THEM TO RETURN YOUR MONEY. THESE PEOPLE HAVE NO MORALS AND ARE TRAINED TO LIE. Again, I asked if I was applying for a credit card and was told no, the sales person was named: MICHAEL HOLNESS. I told the manager whom was less than helpful, they are all a bunch of assholes.

Our living room set is cracking and peeling after the equivalent of three months use. Supposedly these bonded leather pieces were designed to hold up in normal use. We bought these 5 years ago, but only have used them 2 weeks every summer. They’ve been covered with arm, head, and seat covers, so no parts of our bodies have touched the «leather». They’re out of warranty now, so we’re stuck. We will never buy furniture from these people again. We did a web search and found this is a very common complaint about their bonded leather furniture. Less than truthful about the products they carry. And Cindy Crawford should remove her name from such junk!!!

Bought furniture from here in the last week. This location has an outlet where they will give a discount on damaged furniture (the degree of damage varies dramatically). I’d recommend walking through the retail store first and then moving your way to the outlet /​clearance section to see if they have the same item, but at a lower price in decent condition. The sales people are subpar in their professionalism, but some are friendly.

The person at the door whose name is Raoul was very cold and mean to me a handicapped person. I would boycott this place.

The worse store ever. Buyer beware. I spent 3,000.00 on a sectional and another $ 3,000 on a bedroom set. Sectional has been repaired twice already and the bedroom set showed up broken which is still not resolved. My advice to anyone looking for quality furniture and service stay away from Rooms to Go.

I bought over $ 4000 of furniture from this place. They rarely have anything in stock so you wait for it. When my bedroom dresser was delivered all of the runners for the drawers were broken. So I called and they said they would replace it but it was out of stock and it would take two months to replace! So I said I might as well do it. Well two months later a delivery truck came to pick up the broken dresser and they didn’t have the new one on the truck! So I called the store and they said the item was no longer manufactured and they didn’t have any and that «someone» should have called me. Of course, no one had. So I asked for a refund. They said okay and two weeks later I am still waiting. They said the check was mailed from Tampa and I am in Boca Raton. So it takes two weeks for the mail, right. I also had a lamp on backorder and they were suppose to call when the store had it so I could pick it up. They called on a Sunday saying I had one day to pick it up or it would be sent back. They claimed they called me many times but no one did. It is a cell phone so all the calls are recorded. No missed calls from them. So I said they could keep it and refund me. Of course the check was mailed for the refund but somehow the post office can’t seem to find me. The manager could care less about the service they provide. This place is terrible. Do yourself a favor and avoid them at all costs. I guess I will have to take them to small claims court to get a refund even they say is due me. What a disaster just because I was stupid enough to give them my business.

Really good selection of furniture and great staff. They really want to help you save your bucks at the same time getting a good deal. Check out their Outlet in the way back of the store. You might find some snazzy deals in there like I did.

Lesson learned, never buy anything from this place, worst customer service and do not make the choice i made of buying also the insurance, its like buying nothing! A waste of money.

When I called to inquire about a bedroom set I saw online, the person I was spoke to was rude and seemed totally disinterested in answering my questions. She spoke to me as if I was disturbing her while she was home. So against my better judgement my husband wanted to go to the store, despite the rude phone call. There we met a salesperson named Sherry. Considering we knew exactly what we wanted, there isn’t too much I can say about my interaction with her; it was pretty straight forward. Now today I had to reschedule my delivery date, so I called the store again and the same person from initial phone called answered. And again, she wore that same nasty, rude, disinterested tone of voice. She must really hate her job.

I needed to replace a table lamp that had been purchased here by a friend. I tried to order it online but a $ 100 lamp cost $ 30 to «deliver and setup»??? No pickup available. So I called. I was told Its no a warehouse and needs to be sent to the store but I could not order it over the phone. I had to go to the store for them to place an order for the lamp to be shipped to the store and then go back again when it arrives to pick it up ??? Even Wal-​Mart and home depot allow you to order and then pickup. So I asked for a manager. I was told that «this is store policy and this is a multi billion $ company … that’s billion with a B… and if I don’t want to shop there I shouldn’t»!!! So I am going to furnish my new EMPTY home someplace that appreciates my business… and I hope that you will too.

Cheap furniture not designed to last. Horrible customer service. Sales person was very nice. Do not buy from them unless you know what you are getting yourself into. It has taken them months to fix a broken door. First repair person lied when he said it was fixed. Still waiting. No follow through. They keep you on hold for a long time.

We have shopped at the regular RTG but this was our first time at RTG Outlet. We were pleasantly surprised. Our sales lady was friendly but we could tell she just wanted to make a sale rather than find what we wanted. The manager however, Yolanda, was very friendly and went the extra mile to get me what I was looking for. Definitely lots of goodies in the outlet but you have to take your time to examine the front back and sides of every thing you purchase. You can send the sales person away and tell them you’ll call them when you are ready. We’ve found some great buys and definitely will come again. If you have any problems ask for Yolanda.

I bought a couch here during a «0% interest until 2017» sale. The ONLY reason for my purchase was the the 36 month deal! The sales people are horribly pushy and totally stalk you around the store. When I finally decided to make my purchase I asked the sales person if I was getting the 36 month deal. He assured me I was and we proceeded.
1. I told him over and over again I wanted the gray couch. He kept telling me that’s what he’d entered in the order form, however the color name didn’t look right and I ended up going over and checking the color name on the swatch sheet myself. Guess what? He had it entered incorrectly. Good thing I caught it or I would have gotten an orange couch!
2. Before giving him my credit card and signing anything I asked again if I was getting the 0% interest until 2017, 36 month payment deal and was told yes.
Well, two weeks later (after my couch was delivered) I was contacted by Tidewater Credit and informed Rooms to Go had sent my account to them and full payment was due within 6 months. Seriously? 6 months is really different from 36 months! When I contacted Rooms to Go they told me I’d been turned down for the 36 month deal and it was out of their hands. BEFORE I LEFT THE STORE I asked if I had until 2017 to pay and was told yes!
Rooms to Go totally lied to me and refuses to take any responsibility. I will never buy anything from them again!

Yes the sales people are pushy as they are commissioned sales and they fight to gain your attention. No different from other stores but I had a good experience at the outlet store which is far back rear of the normal store. Great deals can be found at 50−60% off retail but there are minor dents, scratched or broken parts. Well worth it if you don’t mind slight marks. I recommend a visit.

It used to be a great place to go, but the sales people are beyond aggressive now.
The quality’s sub par and it’s sadly gone down hill.