Lou Bachrodt Chevrolet

what a bad experience here with these people and looks like im not alone even trying to contact the owner shawn bachrodt. as other reviews say here there body shop department is a complete joke, they do not stand behind there work, then are totally rude and lie directly to your face. everyone from there gm howard to don in the bodyshop and there so called customer rep michelle dysche be forwarned do not take your car to any of there dealerships especially coconut creek where danny there other body shop manager does the same thing lie directly to your face, this place should not be in buisness. i would not reccomend them to anyone

This review is specifically to recognize Randy Greene. She was a ray of light to me during a very difficult time and guided me through the finance and car buying process. This dealership is so lucky to have someone like her as a representative. Randy is not only professional and kind but exudes a free spirited confidence that puts ones mind at ease. I hope I can buy another car from her in the future!

i would give them a zero if I could. Such dishonestly. I also am going to give them a rating from
. I got a referral from TRue Car, the dealership replied they had the car in stock. I arrived, and the salesman, told me to follow him out on the lot. We walked around, he then told me the model was on the show room floor. We looked there. By this time, I realized this was nonsense. He then suggested, I try a different model of car. Totally different, and also 8000 more dollars. Told me «this model is just like what you want, only better». I just walked out. Such liars. To make matters worse, they sent me another email 4 days later, saying not only did they have the model I was looking for in stock,— but they had 2 of them. I called the salesperson (like an idiot, that I am, I still believe people), I questioned him, told him what had happened. He then said, «yES, we have them here, I asked him to check again, and he replied, «you know, you are right, I guess we sold them all» He then told me, he could save me a lot of money. Stay away from this place. Read the other reviews, they repeat over and over again, the dishonesty of this whole operation.

The manager Al in body shop is the rudest person I ever encounter
He should be fired
Never returns calls does not check the work done does not deliver on time and screams at the client
I will sure not bring my Corvette back there and will not buy my next one from them
I advise the dealer to learn how to choose his employees

I would give zero stars if I could. Long story short, I ended up purchasing a car from here because I desperately needed one at the time. They were HORRIBLE to deal with and refused to give me a manual or a second key to the certified used car. DO NOT GO HERE!

The service department is great

The service department is terrible !!! I vowed the last time I went there, that I would never go back… I did not have an appointment today but was passing by and needed and oil change so I asked Buddy (not really my Buddy) can they take me right now and how long would it take… He told me 45 minutes to an hour. I said great ! He told me to go sit in the waiting area and he would come and get me… mind you I had to get to work. After sitting for an hour and 20 minutes I went back to him and they had not even started my car yet. I was lied to !!! and this is not the first time by him. I paid $ 150.00 to get this amazing detail job done on my car and it was bad !!! I could have gone thru a drive thru place for 10 dollars and gotten a better job !!! DO NOT GO THERE. THEY LIE !!!

If I could give this place –10 stars I would.
Let me start by saying that when you give me my receipt with your notes — how about you review what is written before you hand it to me. First, I brought my car in because my alarm was going off and the car wouldn’t start. I was told it wasn’t a Mazda alarm, but they replaced my battery to fix the problem. When I picked up my car, I was told that there was a chance that it would happen again — isn’t it your job to take care of the problem which I brought the car in for, instead of telling me «oh, well this will probably still be a problem». Fine, I paid for the battery and left. Three days later — of course– the exact same problem starts taking place. The alarm is going off constantly, and now I can’t start the car. I have the car towed to a local shop, where they send me a picture… OF THE MAZDA ALARM SYSTEM. Wait, but the Lou Bachrodt Mazda dealership told me that it wasn’t a Mazda alarm… I called the dealership, and they told me they’d tow my car back there… great. Except I asked one simple question — should I have this local shop reassemble the dash or would they like for me to keep it disassembled? I was told to not have the dash put back together, because it would save them time… so I didn’t have it reassembled.
Here is what the note section said — blah blah blah sarcasm, customer is wrong, blah blah blah customer says its a Mazda alarm, blah blah blah sarcasm, customer says the alarm won’t stop, blah blah blah car came in with the dash taken off!!! blah blah blah.
Absolutely disgusted with the stupidity here. First of all, when I try calling 5xs throughout a day and can’t get ahold of anyone, that is the first sign. Then, when I have left two voice messages and haven’t received a return call in 24+ hours, that’s the second sign. Lastly, when I bring my car in for a specific reason, and the same problem occurs — that’s the third and final sign that I will NEVER be back there.
The ONLY good thing about your service department is Loni. Thank goodness you have her employeed, or I guarantee you that you would have 20x more angry customers. She’s the only thing that kept me from walking in screaming at everyone. Loni — major high five to your awesome customer service skills — you deserve to be the highest paid person in that department!
Safe to say I will NEVER be returning to this Lou Bachrodt, or any others for that matter.

This place reminds me of the car dealer in the movie Fargo!
Watch out for hidden fees that may not have occurred to you such as the $ 399 «Reconditioning Fee» if you trade in a car… or the industry leading $ 900 dealer processing fee.

horrible customer service and follow up skills, inquired on a saturday, did not call me back after i emailed a credit application. I called back on a Wednesday all to find out I wasent approved. I guess they just forgot about Me.

Service Dept. Nightmare !!!
I go in for an oil change and oil is on my driveway the next morning.
Never rotated tires which I paid for. What else wasn’t done ??
So incompetent.

Here’s a new update. I forgot to add, that the dealership that switched my tires out gave me a cheap garbage rim as my spare. When I purchased the truck it was a matching rim. Nice. Cost me about 990 for the tires and the rim. Cost them a future sale.

I called the parts department to order a replacement switch for my car. I broke my blinker and it’s an easy fix. I know it’s one assembly (Chevy part # 209 400 999). They tried to convince me I had to order three separate pieces. I told the guy on the phone there wasn’t even three pieces to this and he insisted this is what GM says I need.
I ended the call because I felt like I was getting scammed or talking to someone who has no idea what they’re doing. There’s not even three pieces to this switch. It has to come in one assembly. I ended up going to Autonation to get the part, and yes… it’s one assembly.
I’m a woman and this is precisely why I hate dealing with my car.

Took a commercial vehicle to check a clicking noise between transmission and engine. Their overall attitude was one that didn’t want my business. Their Mechanic came and in 2 minutes told me I needed a new engine. Took it to another mechanic down the street and they fixed it in two days at a fraction of the cost.

This place is a joke. I was looking to purchase a new vehicle and ran into their website. The vehicle I wanted was priced at $ 21,705. I called and was told that the vehicle was available. I mentioned the price I saw on their site and was asked by the salesmen if I was in the military. I immediately told him I was not and he said I did not qualify for the price I saw online. He told me that military personnel get a $ 2000 discount so my price would be $ 23,700. I told him alright, and that I would be over during lunch to look at the car. I once again asked him to confirm that my final price would be $ 23,700 + tax and fees and he said yes. When I arrived the price immediately jumped to $ 29,000. I was told that the $ 23,700 price would cause them to lose money and that it was based on other qualifications that were all listed on the site that I did not qualify for. I asked him to show me where it was on the site and he said one second he would and ran inside and sent another salesman out. What a joke!!! They blatantly lie to their customers and he ran inside when I called him out on it. I wasted 1 hour of my time driving to this place just to be lied to.
At this point there was a used car sitting on the lot that would fit the bill as well. I did not negotiate on the price at all and told them to calculate my cost on the car. They came back with a number $ 3000 higher then the sales price. I calculated in my head the cost of taxes and the fees and it did not add up. I asked him to come back with a detailed list of why the price went up $ 3000!!! He comes back with three numbers. I point to the first one and say whats that $ 800? He ignored my question and pointed to the second thing on the list and said thats tag and then pointed at the third item and said thats tax. I ONCE AGAIN pointed at the first number and said I didn’t ask about the last two, I can figure those out I asked about the first! He then looked puzzled and told me it was the dealer fee. I told him there was no way I would pay a dealer fee, I never even bothered NEGOTIATING THE SALES PRICE TO BEGIN WITH! He then told me that even if HE buys a car he has to pay it too. At this point you can tell all this was a joke. I have many friends in the business. We got up from the table thanked them for their time and left. There are two things to be learned from this… 1. NEVER LIE TO A CUSTOMER 2. BE UP FRONT AND NOT SNEAKY if you want to earn their business. Typical used car salesmen, I would have fired them in a heartbeat.

I made a deal over the phone with the manager. I live very far and that’s why I needed it over the phone. We agreed on a price. When I got there was a whole different story. They said the deal was with other things in mind. They claimed to be very low priced already. Bunch of bull. I felt the dealer himself kept going back and forth because he didn’t have all the information he needed. Such a waste to drive so far and be lied to.

While driving along West Atlantic Avenue in Bufford, pet name for my beloved 1997 Tahoe Sport, the brake pedal went right to floor when attempting to stop for a red light… NO BRAKES! Yipes! Though I ended up going through the light, I managed to get the vehicle stopped without incident.
I phoned AAA which had a tow truck to me within 15 minutes which phone ahead and took my vehicle to Lou Bachrodt Cheverolet. It seems I blew a bleeder line on my hydraulic braking system.
Though it was a Saturday, Jeremy, the service department manager noted that I had Pennsylvania plates and told me that he’d give me up front status and get me back on the road ASAP. True to his word, the dealership immediately commenced work on my car and within three hours I was set to go.
I had never expected to get such friendly, immediate service and have really never had any dealership seemingly go so much out of their way to satisfy me and attend to my needs, especially since I wasn’t a regular customer, had never been there before and hadn’t purchased my vehicle from them.
For their fine service and prompt attention they are definitely Five Stars in my book!

Thought I’d found a great service facility for my Camaro until my car suffered body damage while in their shop. (spotted one hour after leaving their Pompano Beach location). Numerous calls and emails were not responded to, at all. Damage aside, the fact that they’d not even given me the courtesy of a response (via email or telephone) is a disgrace. I’ll bite the bullet and have the car repaired elsewhere… why would I trust these guys again? Apparently good customer service is not a priority at Lou Bachrodt Chevrolet.

Overall a great leasing experience. Juan was very straight to the point and the dealership did not play any funny games with me.
I would 100% recommend considering a car from here.