Hecker Dermatology Group

Chemical peel, pain free, froze spots off, pain free as well, Rose was awesome assisting me with my crazy reschedule and the chemical peel. Dr. Hecker was thorough and professional. I feel confident with her expertise.

Hecker Dermatology provides quality services with their professional and friendly staff in a top notch facility. Both Dr. Melanie Hecker and Dr. David Hecker treat their patients with the utmost of care and concern. Follow-​up is more timely that other doctors I have history with. I recommend them very highly.

In my teen years I had horrible problems with acne and eventually went on Accutane to heal my skin. It worked fabulously. Fast forward to me now in my late twenties and I have normal skin with normal breakouts but it’s as if my skin is figuring out what it is. Is it oily? Sometimes. Dry? Sometimes. I’ve gone to a few other dermatologists during my twenties but no one could really solve my skin issues. Either they would treat my dry skin and cause me to break out or treat my oily skin and make my dry skin worse.
A friend recommended Hecker Dermatology to me and they’ve done a fabulous job of getting me on a regimen to keep my skin perfectly clear. By Melanie’s prescription, I get a Hydrafacial every here and there to rejuvenate my skin and use some of their HeckerDerm products. This combo has been completely groundbreaking for my skin. I absolutely love everything about Melanie and her team and believe they’ve found a patient for life.

I’m glad to see I am not the only one with these feelings regarding their Front Office Staff. After making an appointment in which I had to reschedule due to my difficult work schedule I finally had to leave work early on a Monday to make my appointment (I live in Pompano but work in Miami) I get to the office and they immediately take my $ 30 copay only to tell me that they could not see me due to a referral that was needed from my primary physician. I told them I was unaware of this being that I was not a first time patient and has been to this office several times. It was only then that they informed me that apparently I had to see my primary Doctor 6 MONTHS AGO in order to be seen by the Doctor today. I asked why I was not informed of this earlier especially being that I had spoken to the office several times in order to schedule and reschedule the appt. The girl behind the desk had a very fowl attitude and did not even apologize for any inconvenience this may have caused me!!! They made the error and got nasty with me! This Staff is completely inept and unprofessional and I will not refer anyone to this office. Oh, and they were getting ready to give me a hard time about giving me back the copay that I already paid for stating they don’t process refunds, they had cash in the drawer so they refunded me that way but what would have happened if they had no cash? Seems they would have kept my money for my next visit. Too bad I’m never going back there. I will find a Doctor with a staff that knows what they are doing. Steer clear!!!

I’ve been battling severe acne since I was in high school– the stubborn kind that won’t go away, even though I’m in my twenties now. I’ve been to a few dermatologists over the years and tried everything… creams, birth control, etc. but this one got straight to the point and prescribed me Claravis, a generic form of Accutane that worked miracles for my complexion. My mom was so impressed with the results, she went in for a laser treatment to minimize old acne scars. This doctor is a little down south from where I live, but worth the ride … I get compliments on my skin all the time now, she knows what she’s doing.

I saw Dr Hecker about a skin tag that my dermatologist said was fine to leave where it is but it was bothering me quite a bit. She recommended removing it and I am so happy that it’s gone as it was really getting irritated almost on a daily basis. It’s nice when a doctor actually listens to what you want instead of just doing what they want. I would recommend her to anyone with skin Issues!

Unprofessional, unpleasant and unorganized. Dr. Melanie Hecker who also serves as the office manager is very rude! When I made a complaint about my experience in her office and getting my prescriptions she basically told me to go screw myself. Do yourself a favor and go to someone more reputable. These guys advertise for a reason. All they are going to do is suggest you buy a bunch of their products before even evaluating your skin. Waste of time!

I had a very good experience with Hecker Dermatology. The staff was friendly and professional, and I enjoyed my facial a lot.

Every time you go to this office the staff is different!!! That speaks volumes in regards to how horrible the morale must be in that place. I would sum it all up to the high level of dysfunctionality that this office is as a whole, starting with Dr. Hecker herself.

I would not recommend them to anyone. I went in there for acne and to have her take a look at a sun spot I was concerned about. I found Dr. Hecker to be rude and pushy for me to buy either THEIR acne medicine, or the most expensive laser treatment. It was extremely obvious she was wanting to make money off of me even after I told her I’m a student and on a budget. She convinced me the cheapest route was to buy her acne kit, so I did for $ 65, and it didn’t even work. I was very disappointed and won’t be going back.

Avoid this office! The front office staff are completely arrogant and inept. Trust me, go elsewhere. There is a reason you can get a quick appointment. My experience was a complete mess. Nasty stupid people is a dangerous combination.

BEWARE… This office is very unorganized. They are quick to take your money, but when you have a billing issue or question they are nowhere around. They never return your calls, and then when you finally do get to talk to someone, they tell you that they don’t keep the billing record in their office, and you need to talk with their billing people… The billing people never return calls!!! BEWARE!!!

Dr. Hecker and her staff are nice people… but I rather dread coming here.
Back in 2006, I asked her for a medicine I used to take and really liked. She wouldn’t give it to me and instead wanted me to use a $ 100 foam wash. I told her I wouldn’t fill a $ 100 prescription and just wanted the $ 20 medicine I had asked for. She told me she didn’t like that medicine and then told me I should get a facial by one of her aestheticians… who in turn tried to sell me some really expensive face washes. I refused all of them (and the facial) and stopped going to her (never did get that medicine I liked), but had to go back this week because of an allergic reaction.
Parking is a problem here — there are 3 spots available that aren’t handicapped. You can’t park on the grass next to her office because you’ll get ticketed by BSO. So you’re forced to park next door in the parking lot of the office building across the street.
Brace yourself for an interminable wait. My mother and I have both had appointments here before where we’ve waited over 2 hours past our scheduled times to see her. I thought this was just because I had appointments around midday or the afternoon, so this time I made sure to make an early morning appointment for 9 am. Apparently that doesn’t make a difference: this latest wait was an hour and twenty minutes. The waiting room is entirely too small for the amount of people that inevitably are crammed in it, which leads to some people being forced to stand while they fill out their forms. It makes you wonder why they schedule that many people when obviously it’s a consistent problem they have. I was thankful for my BlackBerry so I could at least play brickbreaker to pass the time.
Also, keep in mind they keep a credit card on file so they can charge you for any costs your insurance company doesn’t want to pay. You won’t get a bill from them, but you’ll see their name pop up on your credit card statement. I understand why they do it, but it makes me uncomfortable to know they have my credit card number on file.
If I had much of a choice, I’d go elsewhere… but unfortunately there are just not many dermatologists in my area. The ones that are either won’t take new patients or won’t see you for an emergency appointment. When I called about my allergic reaction, Dr. Hecker’s office gave me an appointment the very next day. So I guess I’ll stick with them for lack of a better alternative.