Extended Stay America – Fort Lauderdale – Cypress Creek

Stay Away, America! Dirty, smelly, sparse, old, worn out, no thought given to the comfort of anyone who has the misfortune of staying here. Examples:
–Carpet was so dirty, my feet stuck to it
–Had to hold curtains closed with hair clips
–Was given two bars of soap the size of a silver dollar
–No maid service unless you want to pay extra
–Ancient sheets didn’t fit the bed, so they kept popping off. Woke up to an unmade bed every morning.
–Kitchen is supplied with NOTHING. You have to stand in line at the front desk to get dishes, forks, glasses, etc. No pots, pans, tea kettle. They will give you a coffee maker if you ask for it but no coffee.
–Free breakfast consists of coffee and ping pong ball size muffins of unidentifiable flavor.
–TV is analog, not HD.
–Pool is full of debris.
–General stench of tobacco, sweat and body odor covered by cheap air freshener.
–Shower water pressure is almost non existent. Weak spray that takes twice as much time to rinse off.
–Not positive, but it looks like there are families that live there full time.
–Price does not reflect the service/​accommodations they advertise on the site.
–They take all your money up front for the entire scheduled stay (upon check in), so once you check in, you’re stuck there.
There is a Sheraton and Marriot within view — stay at one of those instead. Maybe 10.00 more per night, but sooooo worth it. Seriously folks, this was a scary experience for me.

Great staff, that’s about it. I really wanted to like this place, but it just wasn’t clean enough at all. It wasn’t a roach motel (although I did see a bug scamper across the bathroom floor), but it really seemed on the downhill slide. If you’re just looking for any place and need to save money, this’ll get you by, but I certainly wouldn’t have my Extended Stay here (see what I did there?).

We just returned from staying at this hotel over the weekend. We had little choice given the Boat Show that was going on and we were visiting family so we didn’t have super high expectations.
When we arrived I was dismayed to find about 5 young men just hanging around the front door drinking and cursing. I’m no prude but I had my young daughter with me and we had a stroller and our bags. The doors at this hotel need to be opened manually and none of the people hanging out in front could stand up and open the door. The vestibule doors open the same way which is a pain.
Check in was friendly enough, the lobby, elevator and the room were clean for the most part. In the room I looked under the bed and there were food wrappers and garbage which I could have done without. There was even some between the bed and the bedside table, easy to see but not picked up.
They also have those nasty bedspreads that no one needs to share with previous guests and virtually no blankets. There is no full-​length mirror which would help as well.
The hotel did not seem staffed; we only saw one woman at the desk the entire stay which later in the evening can be a little creepy.
The «grab n go breakfast» was the biggest joke. They said its served from 6:30 am-9:30 am. By 8 each morning there was only coffee, a few apples and a pre-​packaged muffin. That was it. PATHETIC. Its OK if you don’t offer breakfast; just don’t say you do so guests are prepared. I think this is an OK place, if you just need a place to sleep at night but beyond that I would try something else for sure.

Stayed here two weeks ago. Room was great. Clean, bed was comfortable, just right. Especially for the money.
The only issue was the smoke detector. It decided to start beeping Saturday night at about 7 PM. I called the desk and told them there was an issue. They said all of their maintenance people had already gone home and they could do nothing about it. That’s not a good answer when you want to sleep. The smoke detector was way too high to reach. They also told me they did not have any other available rooms. I told them I would not be staying if that was the case and got on the phone with Priceline.
10 minutes later two housekeepers showed up and tried to stand on the swivel office chair to reach the smoke detector. Anyone who has tried to stand on one of those chairs knows that’s not a good idea. I told the housekeepers that the hotel should not be making them do this. They responded that it was not the hotel that was making them do this it was me. I was shocked. I guess I should try to sleep with a beep every 30 seconds. I asked if they could find a stepladder.
They returned a short time later with the step ladder and the screwdriver (The mounting bracket was not used, two screws were used to mount it instead, and they were about 6 inches long. The screwdriver was also really bent. This made it tedious.) I could not get the smoke detector all of the way down. I got it pulled down enough to stop the beeping but could not get the battery out. I told them if it beeped again I would jump and rip it from the ceiling completely. They said that was OK. I didn’t have to do that.
So The room was great but the staff attitude sucked.

Worst hotel ever! I travel alot and this was the worst! Customer service was horrible! I had to practically fight them for clean towels, then after staying for over a week it took me FIVE days to get them to finally clean our room! Then to top the cake they charged us for «smoking weed» in the room! We did not smoke weed, we had ecigs and that was it! This place is also filled with creepy people who live here and lots of constant drinking and drug deals in the parking lot. Definitely avoid if u have kids

My job requires frequent travel so I am always in a hotel. Given my company’s weekly hotel budget limit, Extended Stay America is my #1 choice. I have stayed at over 50 different locations. This Ft. Lauderdale location is pretty much like all the other locations, except that it has outside access to the rooms, rather than an indoor hallway.
Extended Stay America caters to business travelers. In the lobby, you will not find a stand full of tourist attraction brochures. They do not have a concierge service or swimming pool or anything else that people on vacation might want in a fun hotel.
What they do offer are rooms that can be paid for by the night or by the week. If you can imagine what an efficiency apartment looks like, you have the general idea of what the rooms are.
There are three basic kinds of rooms: queen, king and suite. No matter which type you get, you will have a kitchen with a full size refrigerator, small microwave, 2 stove top burners, coffee maker, stainless steel sink, cabinet space and some dishes. (There is no oven.) They provide 2 plates, 2 bowls, 2 coffee mugs, 2 glasses, 1 12 inch skillet, 1 medium size saucepan, 1 non-​electric can opener, 1 spatula, 2 forks, 2 butter knives, 1 serrated knife, 2 regular size spoons, 1 large spoon and 1 glass cutting board. You also get a plastic rack to dry your dishes after you hand wash them.
The bathroom has a shower /​bathtub, toilet that’s kinda loud to flush, and plenty of counter space for a woman around the sink. You are provided 2 of each type of towel — hand, bath, washcloth and 1 floor mat. They give you soap but nothing else. There are no sewing kits, shower caps, etc. If you need them they are available from a vending machine in the laundry room which also has laundry detergent but no dryer sheets.
The beds are comfortable which is always nice. And one thing they do that not all hotels do is change the bedspread between guests. When someone checks out, they completely strip the room and then supply it with all clean stuff (linens, dishes, etc.) They separate smoking from non-​smoking rooms by floors. If you are a smoker (like me) you will notice that they do not fumigate the rooms so that the aerosol is overpowering. It’s going to smell like your home would. For non-​smokers, they are strict about people not smoking in non-​smoking rooms, so you should be okay.
The queen room has a queen bed with a small television. The king has a king bed with a larger television. Your cable stations are somewhat limited with only 10 or so stations plus Showtime to choose from. The laundry room is clean and to wash a load of clothes is 4 quarters — same price to dry.
The staff is friendly and most of them are very knowledgeable about the area. If you need a recommendation on places to eat or shop, they are ready with ideas. They are very friendly and professional. They will say hello Mr. so and so or Mrs. so and so as you walk past.
The housekeeping service at this location is top notch. And I am a very picky person when it comes to cleanliness! The hotel is quiet because it’s full of mostly business people rather than families with children on vacation. The parking lot is well lit and seems safe. I felt comfortable being outside by myself (a female) at night as I came and went. I did have one small maintenance request and they had the problem fixed within 15 minutes of my calling the front desk.
The hotel is located in a residential area, so it’s pretty quiet. The parking lot is small around the building, but it has ample parking on the North side. The negative is a long walk if your room happens to be on the other side of the hotel. There is the a 7 – 11 across the street, so if you need a soda or TV dinner, all you have to do is walk next door. The view from your room will be of either a highway with billboards or a parking lot and a 7 – 11 convenience store, depending on which side you’re on. The highway isn’t all that noisy. There are trees and a wall that help muffle the noise — but you do hear the cars when it’s quiet at night. If you have your TV on or the air-​conditioner on, you won’t hear anything.
One side note: This chain has started to cut back on how they schedule your housekeeping days if you’re on the weekly rate. If you are paying the daily rate, you get daily housekeeping, as it’s always been. But for the weeklies, they now make the day you check in you first housekeeping day so that the first time your room is cleaned is 7 days from the time you check in! If you are only staying one week, this means you don’t get your room cleaned at all. I have discovered that if you say something they will change it for you. Each district has different directions from their regional manager so with some you have to call the 800 number to have the change made. They are very nice about it and will accommodate you. You have only to ask.

The rooms are okay, the staff is rude, and there is no hot water when you shower. Sorry but to be treated poorly this place is so not worth it

Omg, roaches crawling up the walls., breakfast is lacking… The staff is nice but the place isn’t

Every day I stay here, it looses a star. Its not in a bad area and I am sure you can find as many people that would give great reviews as you could find negative reviews. Unfortunately this is a negative review. We checked into a room at 2am and the room smelled like burritos. It was so strong I couldn’t help but assume someone had just finished cooking in there. We changed rooms (note, rooms with double beds are larger then rooms with a king bed) and the new room was nicer but had exposed wires and was misding a telephone. We reported it and the maintenance man couldn’t fix it and no one offered a solution to us. The second day we found that we have pet roaches in our new room and while someone dropped off a phone to our room, it was never hooked up. We also don’t have any pots, pans, utensils or plates in our room.

This one is very clean. And beds are very comfy. But, I will be going back to my la Quinta loyalty.
Extended stay charges 25 $ a day pet fee.
La Quinta has no extra charge for pets and rooms are always nice.

I’ve stayed at this hotel 3 times (never by choice — my company picks the cheapest hotel it can find). Each time has been the same story.
It took half an hour to check in. Each time I needed something from the front desk I had to wait for 2 – 3 other people to finish checking in.
Although this hotel is 100% non-​smoking, you’ll find smokers everywhere. They smoke in the pool and by every entry door. Every night I returned from work I had to make my way past a cloud of smoke to get into the hotel.
Construction was going on during my stay. It went on during weekends and past 6 pm. Sometimes I heard hammering at 10 o’clock at night, but when I complained the front desk said no construction people where around.
The phone on my room never worked. Apparently the phone jacks weren’t wired properly. It took weeks to get someone to come out to fix it, and when they did it was without notice and they banged on my door while I was sleeping with a do not disturb sign up.
A couple of weeks into my stay I called the front desk to request that they clean my room while I was at work. The manager said «I will make sure it is done today.» It wasn’t done.
The wi-​fi is slow, and every time you leave the hotel you will have to re-​enter the special code to access the internet.
The hot water was lukewarm, and took 10 minutes to get there.
Parking is a nightmare. It probably had something to do with construction, but after 8 pm it was impossible to find a parking spot. Also most of the entrances were closed during construction so it was usually a long walk to the front door. This normally wouldn’t be an issue, but this isn’t a good part of town and usually there were some unsavory looking characters hanging out in the parking lot.
If your company attempts to prepay for the room, be prepared for a major hassle. They only charge the credit card once a week and they lock you out without notice if you aren’t proactive in paying for the following week on time. If you happen to be in your room when the new week starts, a maid will bang on your door to demand payment even if the do not disturb sign is up. They won’t accept payment ahead of time so there is no way to avoid this.
This is just a snippet of a 3-​week stay. If I had a choice, I would have checked out after the first night.

I am not a complainer by nature, but bear these points in mind before you decide to stay here.
As of Feb 14^th the hotel appears to be undergoing renovations by a team of ten year olds. And untrained at that. The quality of the work is barely a C. To be fair they are installing cheap fixtures and it shows!
The pipe leaks underneath the kitchen sink as does the shower faucet. There was no phone in the room and when we asked for one they brought one up only to find that there were no phone sockets in the room. Well, actually there is, but its covered by a blank plate. We unscrewed the plate and the wiring is there, but no socket.
The renovations mean that there is no access to the fitness equipment. We asked at the front desk and they said we could go to the Stay America hotel up the road. Not exactly a convenient solution.
The coffee maker had a mouldy coffee filter in it, so required sterilising with boiling water and bleach.
To be fair to the staff, they are friendly and try to be helpful, but are struggling with keeping the hotel quality high while corporate clearly wants to spend as little as possible on the renovations.
The appliances and utensils are all Dollar Store quality, so be prepared for burnt food. I know that they need to factor in potential theft, but this stuff isn’t worth stealing.
Hey, that’s probably the point!
Its peak vacation time in Florida so demand for rooms is very high and reasonably priced rooms are in short supply. So if you cant find anywhere else to stay then stay here, but be prepared.
Perhaps once the renovations are completed things will improve… wait, hang on, I hear a big dog barking…

We only needed a room in FTL for a night, so we picked something cheap and nice-​looking.
We called when we arrived at the airport to let them know we were on our way, and to make sure someone where there (it was 11pm). A woman answered and, though she could not understand that we were just calling out of courtesy and not to make a reservation, it was fine. We found the hotel just fine. This is where it really just got out of control.
We go to the front door, which is locked, so we pick up the phone for «emergencies». It rang and rang, with no one answering. Luckily, a man was outside smoking and let us in. We find the check in counter. The lights are off and a sign is there that says they are «helping other guests and will be right back» with a phone number to call in case of «emergencies» (again). My boyfriend went outside to use that phone again, and I hear it ringing behind a closed door at the check in counter… no one answers! We sit here for 10 minutes until a woman comes out from a door down the hallway and asks if we need her. We get our room key and prepare for a lovely nights rest until our key doesn’t open our room. As we keep trying, thinking some sort of magic is involved, a man from inside yells «hello? HELLO?». We apologize profusely (it’s after midnight) and quickly return downstairs. The woman has gone away again, but this time, I know where to find her. She comes back out and she gives us another room. This room has 2 doubles and not a queen or king or whatever we had asked for, and she explains that she is not in charge of booking and to complain to a manager the next morning. We head down the hall. Certainly, this has to be it. Again, our keycards do not work. This time, she has followed us mostly to our room. I yell out to her «uh.it’s not working.» She decides that the lock on this door is broken, but her master key works. She lets us in and says that if we need to leave, just find her and she’ll let us in (yeah, we’re not gonna leave again.).
As Adrian B stated, though the rooms are non smoking, the hallway and room WREAKS of stale smoke. There were stray hairs in the shower. Horrendous stains all over the floor.
It’s funny that Adrian mentions that they just finished renovating. They had signs saying they were renovating again! Sheesh!
To put the icing on the cake, when we got up the next morning, we had no water. We decided to leave. As we walked out, a man at the front desk was asking for soap so he could just jump in the pool.
Some positives. The price. The room was huge. That’s about it.

I’m not a one-​star rater, but apparently there’s a first for everything. Including a first for me being so grossed out by a hotel that I am leaving without spending the night.
The whole «lipstick on a pig» term is brought to mind. There’s a kitchen, that’s cool, and the bed looks clean. They give complimentary popcorn. The rug, however, is utterly disgusting with burn holes, stains, and mysterious black spots that make me wonder if there was blood there at one point. There is no way in hell I’m taking off my shoes. Plus, it’s a non-​smoking room (which I will be charged with a $ 100 fine if I light up — which I dont) but the room reeks of smoke and the smoke detector is covered by red tape. Safety first!
There’s a chair to sit in, which is a nice option, but it is ridiculously discolored, stained, worn, and also has burn holes. I put my purse on it, then picked it up immediately and put it on the bed. The bed is now my safe island, which I am actually considering not climbing into but just sleeping on top of. I actually don’t know which is a better choice.
I think maybe the crème de la crème is this milky white splatter on the nightstand. I’m going to pretend it’s milk. Pretty sure it isn’t, but let’s say it is so that I don’t throw up on my laptop.
Please note! I wrote this review AFTER they «renovated.» Therefore, this review reflects their «renovation.»
To be fair, they let me check in 3 hours early. Maybe they didn’t have enough time to do a thorough cleaning. A REALLY thorough cleaning. But frankly, I wouldn’t want to stay in any of the rooms in a hotel with a room like this.
On the bright side, the guy at the front desk is cute.

day 34 for my quest for truth…
so i spend a few days here and it was my best room yet. but one of my most expensive. good thing was i got free internet again. the bad thing was everyone in the hotel had a problem with the wi fi.
the rooms are large, its actually a suite they give you with a separate room for the bedroom, and a giant bathroom.
super clean. thing about these places always wash their dishes and utensils before you use it. its supposed to be clean but its usually not. also you can get toiletries from front desk cuz all your room will have is soap.
this one had a giant fridge which worked out cuz i normally grocery shop for food not to limit my budget for this trip.
i dunno if its florida or this place. maybe its florida but vending machine soda is 1.50 and same for laundry. wow.
this place though does have cute florida chicks at the front desk. do what i did, invite them up to your room to watch tv. wait nevermind don’t do that…
oh wait i did hear that there was a hurricane in atlanta. whew just missed that one. hope everyone is ok!
wait no it was a tornado!