Chase Bank

The customer service is really bad. They will directly lie to you. I have chase on my car loan, I use chase for my merchant account and my personal account and my main banking account for my company. I spend at a minimum of $ 2000.00 a month with everything with chase. This will soon come to a end.

I’ve had a few issues at this branch, the last of which I will describe but the summary is that the cashier Stanley as well as the manager Castillo are not willing to do the work required of them and their customer service is terrible.
I came in to make a simple deposit, filled out the slip correctly but since I had a few dollars in change today I went inside instead of using the new atms which do not accept change. When I got to the cashier (there was no line), he was talking to the other cashier and made a face then pointed to the other. The reason was he was the drive thru teller and was gossiping at a terminal…1 minute wasted.
I proceeded to the next and only teller and gave him my deposit, whenever i dropped the coins from my change bag he stopped and told me flatly: «We don’t accept coins.» To which I was flabbergasted and said the ATM doesnt either and I’d like to deposit these. He said «They have to be in rolls.» I replied there isnt enough of each denomination to roll them — it was just a few dollars, mostly quarters, $ 0.70 in nickles and some dimes and pennies. He said nothing but just left me standing there and walked away!!! *2 minutes wasted.
He went to the back and 3 minutes later came back with a manager C. CASTILLO I believe, who was very rude and tried to tell me that they wouldnt take my coins and I was holding up the line (as now there was a line due to their unwillingness to work at counting a bit of change). I re explained that the atm doesnt let me deposit change and that there isnt enough for rolls and that regardless it is legal tender that I would like deposited in my account. After a bit of these same exchanges between he and I, he replied rudely again that I was holding up the line, to which I said if he would rather I could close the account and give me the money now in Stanleys hands and I’ll be off, to which he said «No need for that, Stanley will take care of you.» Then he stormed off. *10 minutes total wasted!
I am seriously considering never banking at Chase again as this type of service, as well as rampant fees that better banks would never expose me to are the norm at Chase.

Get pretty decent service whenever I go. I’ve been a member of Chase and WaMu for about 13 years now and have never had any issues. The only issue I’ve really only had was one manager questioned something on a business account of mine and was a straight dick about it for no reason other than ego (you’re a manager of a bank, your parents must be so proud lol). Almost all of the employees are usually friendly and quick.