Bed & Biscuit Pet Inn & Salon

I am rating this place three stars for the following reasons. The place is cute and I love the fact that they are not crated unless they are eating. When I initially came to check out the place and reserve boarding, the associate there was so sweet and helpful. The place is clean. And the associate explained everything to me. The day I dropped my dog off to board the owner was there. She lacked tactfulness and professionalism completely. I am easy to communicate with, and a pleasant human. I asked questions about making sure my dog gets adequate water (since he gets dehydrated during boarding stays). And she blew it off and said «well there is a six gallon jug of water back there. If he misses it that’s his fault». I also brought food in and she was quick to say she didn’t have enough room for that big of a bag of food, and acted completed annoyed by it. Every question she acted like I was some sort of nuisance, or that she just wanted me to shut up and leave. When I picked up my dog there was a different associate there that was so nice, informative and sweet. I paid the price I was quoted. My dog did come home with a couple of ticks (which happens at these kind of places), and that’s okay. I would consider coming back here if the owner presented herself in a different manner, and was more professional. I paid almost $ 400 for service there for my dog to be boarded. Attitude is everything, and we will not be returning.