Temco Warehouse & Distribution

No issues. Called the night before and gave us the time for the next day. Got a call at 7am the next day and said they would be here in 30 minutes. 45 minutes they were out the door and we were up and running. No issues what so ever. Great guys and a great company.

The delivery Team for TEMCO, John, Jesse, and Steven were the absolutely the best at delivering my Refrigerator from Home Depot!
They were on time, efficient, polite, and skilled at delivery and setup. The very best!

John and Jesse arrive on time, the were very careful to not mess up our freshly varnished wood floor, carefully pulled out our old oven and installed the new one in no time at all. They tested the oven and made sure there were no gas leaks and everything was working before I signed the documents. Could have asked for a better, more courteous professional group of guys.

John and Jesse called right before they arrived. On time, prompt service, pleasant, efficient and polite. Installed my new washing machine, took out the old one, made sure it was working before they left. Bravo!!!

I am not in the habit of writing poor reviews, but my experience with all Temco Logistics locations in Hayward, Pomona, and the Laguna office warrants a very negative review. In fact, I wish that I could give this place 0 stars, because my experience with Temco has been nothing but negative, emotionally draining, and insulting.
I ordered a refrigerator from Home Depot and Temco Logistics was the vendor that was hired to deliver the refrigerator on 12÷2÷2015. Not only were they an hour late when they delivered my refrigerator, but my sister had to help them get the refrigerator inside the front door, and they caused damage to the exterior frame of my front door in the process. A claim was opened that same day, but note this, I did not get paid for the damages caused on 12÷2÷2015 by Temco until today, 6÷7÷2016. Yup, it took THAT long for them to pay me after I sent both the Pomona and Hayward offices demand letters on 5÷5÷2016 demanding paying by 5÷20÷2016. I did not even know about the Laguna office that actually issued checks until I contacted Temco headquarters located in Pomona, because Kimberly and Laura Hernandez who were in charge of my claim in Hayward were anything, but helpful. If anything, I kept getting told excuses for why things were not moving forward and being made false promises. I have a Microsoft document that is over 2 pages long where I kept track of all the dates that I was in contact with Temco, whether it was by email or phone, and I even consulted with a lawyer (who luckily was a family member so the consultation was free), but like I previously mentioned, after being given excuses, having people not take responsibility, getting rarely called back (I can count them calling me back 3 times only from 12÷2÷2015−6÷7÷2016), and the workers being rude to me, I finally got my check in the mail today even though the cost to fix the damage to my door was more than the amount they agreed to pay me.
Home Depot, other businesses and potential customers: I strongly urge you to never use Temco as a vendor. I would even go so far as to say they should have their license removed.

Get your favorite drink and pull up a chair. I purchased a Samsung washer and steam dryer on April 16. When I ordered the set, I requested stainless steel hook ups for the water lines. The dryer was on back order and could not deliver until April 28^th. When they came, I felt something was different and referred back the the ad circular. I discovered the salesperson, Consuela had ordered the wrong model. I requested replacement and it was not delivered until May 6^th
The Temco drivers had an order to deliver the correct set but not to pick up the wrong set. They left the washer and dryer in the middle of my garage, but took the steel hoses. They installed the correct washer and steam dryer with black rubber hoses and left before the machine drained the water. That’s when I heard this loud sound. I called Home Depot to correct the hose issue and have a technician look and the machine. Temco called me a liar and said they installed the steel hoses. However, I have the video of the loud washer and black hoses to prove it!
Temco installers came instead of the technician. He said the machine sounded «fine» and didn’t think the tub was out of balance and finally admitted he was not a technician. I went back to my local Home Depot and was told, «this is how it goes, we will send and repair man to switch out the drain pump». Like my call was a service issue because of use. I never used the machine yet! I had Home Depot Corp intervene and they scheduled a replacement not a repair.
On May 24^th, Temco came again. This is now a month from my original purchase date. Before they connected any of the water lines, the installer called his next customer and guaranteed arrival within 30 minutes! He hadn’t completed installing my washer YET. He added less that 2 inches of water and tried to leave. I advised that this was a replacement for a drain and spin issue and requested he remain for 3 – 5 min while the machine spun. He stated I could just return the (3^rd) washer, but he had to go. He said «Lady I’m gonna call my boss because you refused to sign for the washer». I requested installation, not a drop and run! The Temco installers spent less than 20 min at my residence.
A supervisor from Temco called and accused me of holding his delivery people. They were standing in the street next to their truck. Free to leave. This was a harassing phone call since they had completely left my residence. The other installer, Emilio, whom I recognized from a previous install apologized profusely. (Thank you Emilio)
I called Home Depot and this person said my delivery experience was NORMAL… Are you kidding me? He told me he had the same washer and dryer and had the same delivery experience.
I asked, «Did they order the wrong model?» He said, «No.»
I asked, «Did the machine make a loud noise in the spin cycle?» He sad, «No.»
I asked, «Did you have a month-​long deliver/​installation and product quality issue?» He said, «No,» and added that his machine was «whisper quiet» and could not be heard through the house.
Then I asked, «So how did you have the same experience as me?» Exasperated, he stated, «What do you want?’ SERIOUSLY!!! How about the set of high efficiency washer and steam dryer, installed in working condition in less than 30 days after I paid for it!!!
I told the Home Depot rep that I wanted to return the machines and refund my money and I will drive to LOWES or SEARS and purchase my washer/​dryer there. I’m cured of HOME DEPOT and its affiliates. Maybe you will be too. Zero stars for Temco and Home Depot.

Today we received our new Refrigerator that we purchased at The HoMe Depot. The Temco delivery guys were great, they went above and beyond to make our delivery run smoothly. John and Jesse were super friendly and very helpful. We are very happy with our delivery, they made sure everything was installed properly and nothing was damaged. Thank you for making our delivery experience a great one. They made our day a happy day.

Had a damaged fridge delivery but Jackie was very helpful in getting our fridge back to us asap, she was very informative and communicated on a daily basis via phone call. Great expirience with my last Samsung fridge delivery, Jackie you are one of a kind thanks so much for all your efforts and hard work.

Receiving new appliances are always a happy feeling, getting up at 7am well that’s another story lol… But I must say I had experience the best delivery service that morning. Not only were John and Jesse professional and considerate of making sure item and my home was not damage during delivery, they were the best comedy team to bring a burst of laughter early morning! Love their work ethics and teamwork; hope to have their services again for further purchases!!!

Thanks to John and Jesse for installing the microwave. They went «above and beyond» to help me. They really saved my day!
Thanks to Eric, too, who helped re-​coordinate the delivery.
I am forever grateful.
They said «yes» to helping the customer when it would have easy to say «too bad».
Thanks so much… job well done.

Today I received a new stove from Home Depot.
During the delivery I feel like the delivery company went above and beyond. They were friendly, polite and thoughtful. They made sure everything was clean before they put the new stove in. When they moved stoves they made sure not to cause damage.
I would like to give a special thank you to the three gentlemen that delivered my stove. Thank you for treating my stove and my home as it was your own! I greatly appreciate it!

I was very impressed with the people on the phone when I coordinated my delivery and the team that brought my refrigerator in. Thank you so much for making this part of the process easy!

Where do I begin? The INCOMPETENCE of this delivery company is BEYOND BELIEF! I will also post this exact same review on Home Depot’s Unilocal site as they are the ones that use TEMCO Warehouse and Distribution.
We ordered a brand new Dishwasher through Home Depot. The delivery guys came, looked under the sink and told us they could not install it as the water valve was broken and they could not shut water off. We had our handyman come the exact next morning, he told us there was nothing wrong with our valve, we just needed the handle tightened. Wow, really?
So we called them to reschedule. They came several days later without a warning call at 7AM. Without a warning we were not aware we even needed to be up that early! We called them an hour later at 8AM asking if they could send the driver back and we were told, «no, he has a busy day.» Hmmm, he did not make our delivery, so how busy is it? I asked her where the truck was and she said «in Palo Alto which is an hour away» I said No – Palo Alto is only 5 minutes drive from us. She puts me on hold, then comes back on the phone and says «he is actually in Marin»…hmmmm really? Sounds like a bunch of BS to me.
So 5 days later another team shows up and they tell us our dishwasher would not fit in the opening and we bought the wrong size?! Since we have a full size regular dishwasher in there right now, we did not understand how this could happen. They told us our opening was only 33.5 inches tall. I measured it after they left, it was 34 inches tall exactly which would have fit our dishwasher without any issues.
After one last attempt to have them come out, they promised to be here today, gave us a 4-​hour window, and never showed up. We called them and their lame reply was «the driver did not have the correct paperwork in his truck».
Absolutely, positively, and without a doubt, the WORST delivery service I have ever encountered. I work in property management, and deal with appliance deliveries all the time, I have never had this problem once. This was the first experience of such incompetence. The girls that answer the phone are also very unfriendly, argumentative, and unwilling to help. Dead sounding voices that could care less. I guess they are there clocking time till they get their minimum wage. The so called «supervisors» sound as unprofessional as the drones.
Really an absolutely awful experience and if I ever order another appliance I will call ahead and make sure Temco is NOT the delivery service, if it is, I will cancel my order and go elsewhere.
Hopefully the higher-​ups at Home Depot will take a look at the Temco Warehouse & Distribution Unilocal reviews which are abysmally low, and stop doing business with this vendor. As for us, we are cancelling our order, they have lost our business.

I wish I could leave less than one star. We ordered a washer/​dryer from Home Depot (wonderful service from them) and it was scheduled for delivery on the following Sunday. The washer/​dryer came but the dryer had a huge dent. We asked them to replace the dryer and they told us it would be easier to install both washer and dryer at the same time, so they took both away. The next delivery was scheduled 5 days later (annoying but not the end of the world) and when they came (without calling 30 minutes ahead like they said they would) THEY ONLY BROUGHT THE DRYER. The driver puts me on speaker phone with the warehouse and they blame me for not calling to ask that the washer/​dryer be delivered together. Great customer service. The manger promises me next morning delivery of the washer and even throws in free setup/​parts. I’m reasonable and happy so I accept this and all is well. They deliver the dryer, I sign, and then look at the dryer: IT HAS A SCRATCH ACROSS THE FRONT DOOR. Of course it will take 3 – 5 days for a replacement. They leave the damaged dryer and never gave me the credit they promised. They don’t care, they don’t need customers, and I am positive that they dent/​scratch these appliances on purpose so they can pass them over to sketchy shops in the valley for a kick back.
FIVE STARS FOR THE WORST COMPANY I HAVE EVER SEEN

Where to start? I would give them no stars if I could. Going on three weeks after my purchase of my washer machine and still don’t have it. This company is the most incompetent, unhelpful and unprofessional delivery company I have ever dealt with. So I ordered a washer and dryer only the dryer was delivered, then as the dryer was delivered the truck drivers asked my husband to help them and insisted on giving them a tip. Remember the washer was not on this delivery truck. Rescheduled for the delivery of my washer… Four scheduled delivery days and still no washer, no phone call and no explanation on why my washer wasn’t delivered. I tried speaking to the manager no phone call back no response. I think I have given this company to many chances to deliver my washer. It’s time to cancel.
I want this company to know how angry I am with the staff for there incompetency.
Thanks for nothing

i was very skeptical with Temco after reading the review, but i already bought the items from home depot so i figured why not. I should’ve trust other reviewer. This company is horrible. Our delivery guy was great but the company itself is NOT.
We have our fridge delivered in the morning, they installed and after couple hours, it started leaking all over our hardwood floor. We called them back and they picked it up to replace it. The delivery guy said that we will be receiving call in 24 hrs.
NONE. I called to check, and jesse the customer service was rude. We were trying to understand the whole process but she was just not pleasant to work with. Basically we will have to wait until The manufacture call again which possible take a week. then wait for another fridge to be sent. Who knows when we will be getting our fridge. And while it was much faster to just cancel and buy a new one.
What disappointed me is how she handled this situation. Sorry home depot, you just lose a customer because you use this company for delivery service.

They were great, just quite late. I think they overestimate LA traffic.
When I needed their help t have heavy items lifted and moved out of my apartment they helped without blinking an eye! Very kind.

I had the worst experience with Temco, and there scheduled delivery services. They brought my appliances 2 weeks early. There miscommunication within there personnel made it extremely difficult to communicate.
The worst part is the delivery guy who came out to pick up my appliances to take back to the warehouse because it was scheduled for a later date, he had the nerve to give me attitude, was very disrespectful to my partner and I. The most unprofessional customer service I’ve had. Home Depot might be losing my long term business because of there 3^rd party services they have with this Temco company. If I can rate it a negative star I would.

Agree with others. 0 stars. When I ordered a fridge I specified it must be delivered on the small truck because I live in a rural area. Instructions were on the order form and sent to dispatch.
4 days before delivery I called dispatch to confirm that I wanted the small truck. They confirmed its on their instructions. I did this because a couple years ago I ordered another appliance and requested it to be delivered on a small truck and after two attempts of bringing the wrong truck. I just picked it up myself
Three days before delivery I got a call from the manufacture who wanted to confirm my order. I mentioned about the problems I had in the past and he said he would call dispatch person emphasize the point.
The day before scheduled delivery the dispatcher called and asked if they could reschedule because they didn’t have a small truck available. I was about upset about the reschedule but happy the reconfirmed the small truck being needed. I didn’t want to repeat of what happened previously. Day of delivery and guess what? You guessed correctly. No small truck. «We seemed to of made a mistake».
They promised first delivery of the day (8 am) for the next attempt. I reluctantly agreed.
Uodate: i’m well past the first delivery of the day and now they say they have no record that I’m supposed to be the first delivery of the day.
Can’t believe these clowns. Avoid them at all costs.

I had a GREAT experience with this company.
An automated call came in the day before to give me my 4 hour window of delivery for the next day, today (Saturday.) It was from 11 — 3.
At around 11:30am I received another automated call letting me know they would be here within a half hour. And indeed they did.
Richard Cardenas (I had him write down his name) came to the door with a smile and introduced himself. He then checked out where my new stove was going. Next, the other guy (name?) came in to remove the old stove with Richard.
Then, they opened the box for the new stove outside and got rid of every single piece of paper by throwing back in their truck. Trust me. I watched.
In came my stove! They moved carefully and slowly around door jams and corners. And I videoed. Yep. I don’t care how I look. If they damaged something, I want proof!
Richard had me check out my stove. I signed, I got his name, I tipped, and off they went. And off I went with my day. Boom, like that!
Just one tip to the delivery guys: Remind the customer that there is paper work inside the oven! …In case they turn it on without checking inside first!
Good job, guys!
And I do love my new stove from Home Depot.
Guess this means I should cook more now.