Social Security Administration

Selected this location due to the good reviews on Unilocal.I was there to change my name and got there around 9:30 am and waited outside for about 30 minutes. Once you are inside, you need to get a ticket from the kiosk. 1 star taken off because we were told by the security guard, «get a ticket». Not entirely sure what that meant but it was an easy enough process to use. All in all the process was a little over an hour.

Wow! My experience at this office was amazing, the staff, including the security guard were very polite. My appointment was at 9 am I was in line, than they called all appointments. I checked in and I had burly sat down and they called me A. Naranjo-​Rivas processed my application, she was very clear in her explanations and advise to what to do. Was done in 45 minutes Left a happy camper !! My advise, this is a good office to come to.

Very nice facility, extremely friendly service from the security guard to the helper ladies– every one is very polite and helpful! Zero wait time at 9am!!! I have never seen this happen before ever in a government office !!! I am a happy camper!!!

Came in today with my mom and sister and had the pleasure of Mrs. Holly helping us. We had an appointment and waited for about 15 minutes before we were called in. Mrs. Holly was so kind and sweet to us. Under our circumstances she was so helpful and comforting. At the end of the interview she even gave my mom and I a huge hug and words of kindness.

FASTER IN THE AFTERNOON
Very impressed! I went at 3:30 and was done at 3:47! The lady helping me was polite, the security guards were friendly and the place had air conditioning (its 103 degrees outside)… Definitely will come here for all my SS needs :)

We live in Riverside County so when we applied On-​line, our case got assigned to Riverside Social Security Admin office. Unilocalers gave a higher rating reviews for the Pomona office than the Riverside location. So we decided to visit the Pomona office
(Though it’s LA County) instead, given Social Security is Federal.
We arrived on a Friday and got in line at 8:36AM, they open at 9AM. There were plenty of parking available at that time and 10 people in front of us. About 10 min before 9, they called out the names of those with appointments and took them in first. Most people in line didn’t have appointments. Once you walk in at 9, you do a quick register at a machine that assigns you a ticket with a number. You take a seat until your number is called to go up to one of several separate windows to speak to a worker, we were called almost immediately as soon as we sat down the wait area. The SS representative who helped us was very nice and helpful. She referred us to another SS representative in the other side of the office area behind closed secured doors to further interview and help us with our application for SSI. The second SS Rep was totally friendly, patient and especially helpful in calling the Riverside office to get our case transferred to the Pomona office and in helping us complete our SSI application.
Overall, the workers and representatives at the Pomona office operate and run their office in a very organized and service friendly oriented and helpful manner.

Wow… this place surprised me with their speed, organization and efficiency! I had to come here because I had just gotten married and needed to change my name. I was very worried that I couldn’t figure out how to make an appointment before coming… because when you hear the words «social security office» you automatically think of long lines and grumpy people. I arrived here approx 30 minutes prior to
opening. There was already a small
line formed outside… but once they opened up the doors the security officer moved people in quickly distributing numbers and stuff. I total I spent about 45 minutes here. The staff was also very kind and helpful. What a pleasant surprise! Lol Happy doing business with yall! Lol

I like this place. This is my first to apply SSN. They are open at 9am. and we got there 8:30am and just 10 people in s line. When they open, appointment first. We got in at about 9:15 and come out at 9:30am. The people there were so nice, and the service were so fast than I thouhht. By th way, open hour on Wensday is 9am to noon, just half day.

One of nicest and most helpful staff I’ve ever encountered at any government agency I’ve been to. Got there 20 minutes before opening and there was still a small line. But very quiet and efficient. 4 issues, 40 mins-​not bad at all!

I was honestly expecting to be there forever but I only waited half an hour and my change of name took about 10 minutes. Very good service and everyone was friendly. I went around 9:45 after the morning rush on Thursday.

I’m writing this review as I’m sitting in the parking lot. I came in for a name change due to getting married. I came in roughly around 130PM on a Monday. It’s now 2:04PM. They close at 3PM today. My experience with going to government offices is go towards the end of the day to avoid the morning rush.

Went here to get my Social Security card renewed great experience no wait everyone was really polite and helpful I was in and out within five minutes

When I realized I needed a new SS CARD I right away started dreading having to go to a SS Office because I know how busy they can get. I could have applied for one online but the process would have taken longer and I needed my SS Card soon for a new job. To make matters worse, I couldn’t make an appointment for what I needed, it was first come, first served.
This office opens at 9am so I arrived at 8:30am on a Tuesday morning. To my surprise the line wasn’t long at all! There were maybe 20 people ahead of me. At 8:50 the security guard began gathering those who had an appointment, which made things easier for everyone once the office opened.
I walked into the office at about 9:15 and left at 9:30! Everyone working there was so organized and had a system that made things go so smoothly. I was very pleased with my experience here so I will definitely be coming back to this location if I need anything else from them :)

Its fast… in and out. They were very helpful and nice it’s also close to a lot of restaurants :-)

Compared to other Social Security Admin offices that I’ve been to (West Covina and Brea), this place is much better.
The staff are really helpful — particularly getting the queue going, ie., in both West Covina and Brea, there were only a couple of staff manning the windows; but here — even those in the Interview Room pitch in…
Next time I may need any Social Security services, would probably be to this location…