Public Storage

Horrible don’t even move stuff in here unless you want it to be stolen, they rent to meth heads drug addicts, who live in there had over 3 thousand dollars worth of stuff stolen, had insurance and they could care less, they also have crappy camera systems why be a storage place with a horrible camera system when there suppose to make you feel comfortable beware!!!

Niecy was great good customer service and supportive with move in accessories Thank You Good Job!

Came in to move my stuff in and Alycia was a good help. Place is clean and people in the office are nice. Would recommend this place

I came in a couple of days ago, VERY pregnant and needing some moving supplies. Niecy was very nice to me even though I asked a ton of «dumb» questions (that my husband said was ridiculous). I don’t always write reviews but I felt this was warranted because even after all that, she took the large items to the car for me… and it was hot! I’m a manager in the customer service field and THAT was excellent customer service.

My family and I purchased a very large unit. Our belongings thankfully were all intact during our rental. But we did purchase 2 locks. There was rain not too long ago and a box of ours was damage. We did purchase insurance, now going through a process. Not too thrill, we didn’t know the storage unit was going to have a water leakage nor do we know how long this «process» will be.
Pros, good pricing, convenient location.
Cons, homeless people DO live here. I’ve seen them even do their laundry in a bucket. Dead roaches in the aisles. We found baby roaches in our storage unit. We informed the employee she said that was common and handed us roach pallets. We left it over night. The next day our unit smelled horrific, like poison toxic. There is only ONE CART for the whole storage facility. On a busy day, there is a high chance of waiting for the usage of the cart. On top of that, you have to provide your ID to the employee. The employee that works at the desk has the worst customer service I’ve ever encountered. She does not greet you or feel welcomed. She won’t attend to you or acknowledge you when she is typing unless you say something. She could at least say «I’ll be with you in a few minutes». It seems like she is annoyed when you do ask for the cart, and takes her sweet time to unlock it. The hours posted are not accurate, the employees here like to close early.
Will not store here again.

No star my storage unit was broken into have insurance nothibg was covered nothing taken care 3000 $ worth of stuff stolen been paying 10 $ a month for 1 ½ this is a fraud and a rip off not a safe place to keep you’re belongings worst customer service ever a very serious mistake don’t do it

I recently rented my first storage Unit here at Public Storage and Niecy was very patient and super nice and very professional in making my first experience fast and super easy. And gladly answered any questions I had. So if you are looking into renting a storage unit, go see Niecy she will make your visit as good as mine.

Employees show absolutely no professionalism!
I had to make an appointment to speak to clerk, clerk was not there nor were any employees to be found, just prostitutes & drug addicts!
I would give them my business if they conducted theirs better!

Nicey. A LIFE SAVER!!! And such a professional. Willing to go above and beyond! Thank you!

I am not sure why the review I originally posted is not showing but here is is again…
I am pretty new to this Unilocal thing, but I just wanted to take the time to leave a review for Public Storage Pomona. I have stored here for a few months now and I must say this property has improved greatly over the past months. Since I’ve been here they have changed their staff, the new property manager MARISOL is great! Since she has been working here the property is always CLEAN AND WELL KEPT! She’s done a great job of deterring all the people whom used to hang around all day and seemed like they lived there. The property now is looking up thanks to her and I must say she is really attentive to the tenants needs. I have witnessed first hand how she handles customer/​tenant complaints and I must say she does and excellent job of making sure that customer needs are met in a timely manner.
Although I must admit the area in which the property is located is not the best in appearance, if you are looking to store here you can rest assured that there is a more than capable staff that will do it’s best at keeping the property safe and in turn your belongings.
As far as the previous reviews stating to call ahead before arriving I would most definitely agree and suggest that you do, as far as I’m concerned only Marisol works there and on the days she is not there only one person at the time works the property and clearly in order to maintain the property they must go out of the office to do so. So yes call ahead to avoid wait time and I’m sure this will help the staff a bunch as well!
I hope you all find this helpful! (:

Just walked in and was told I am sorry I am closed & trying to leave the office. This is a not the posted hours. Shame on you.

Went in to check out the prices. Met Samantha. She is amazing! If you go, please ask for her. She is the best. She gives great service and is super nice!

I’m writing this solely because I’m first to review :)
Cheapest climate controlled storage within an hour of DTLA. I know the rates have gone up, but when I started here my first floor 12×12 was $ 64/​mo.
Why storage in Pomona? When I met my husband he was living in a gross, dirty bachelor pad in Hollywood. In order to move into ‘the palace’ with me — ALL of his belongings had to be junked or put in storage. The compromise for him keeping his pile of crap couches and ikea cardboard dressers was that I would only pay for a storage unit in a place that was this cheap, so it was far away. Who cares if it’s an hour away? I save $ 3600 a year by keeping christmas decorations, snowboard/​skis, etc. out here instead of a location closer to home.
Negatives?
The area is not the best. It’s next to Western University, though.
The hours are horrible compared to other storage units
There are almost no drive up units, and they are never available.
It smells like dead bodies and roach spray. Don’t leave anything here that you don’t want doused with neurotoxic bug spray on a weekly basis.
I once had to request the clerk come with me to my unit, as there was a vagrant looking type who appeared to be LIVING in his storage unit. He was drunk, too.
If you actually need to access the items in your storage, this isn’t the best place but HFS is it cheap.