Planned Parenthood

I am extremely happy with my first visit to this Planned Parenthood! The staff was so nice and accommodating! I felt so comfortable in a sometimes not so comfortable situation. The physician I saw was so easy to talk to and just really made feel good. Thank you Planned Parenthood Pomona!

The people here are always so friendly. The wait time for a walk-​in is reasonable. They make what can be an uncomfortable experience less so with there kind and communicative staff. I went for my annual check-​up and blood work. Everything checked out fine!

I had a biopsy done with them. They kept calling me with wrong information and then would apologize for it. It took over a month to finally get it right and call me with the right information. I got insurance so went to another dr. I signed a release so that my new dr. Could see my results from the biopsy. The lady at planned parenthood said it would take 2 weeks until my dr. Would resolve the medical records. Well its been over 3 weeks and my dr. Said I need them as soon as possible. I call planned parenthood during business hours and no one is there so I leave a message. Here I am a couple of days later and still nothing. No returned phone call and no records. This is my life and the longer I wait the more problem I may have. They don’t seem to care so good luck to anyone who wants their records. My obgyn said planned parenthood is known for doing things like this.

The staff is great here, always polite and very informative at every visit I’ve ever been to, which is much appreciated. The appointments I’ve made every time and the wait to get called on has never been a problem either. What makes the experience here so mediocre though is how ridiculous the wait is when it comes to simply getting some condoms and a morning after pill after a checkup! Sat in a room for over an hour along with other people who had been waiting there before me and who hadn’t even been called on themselves the entire time. This wouldn’t be the first time it’s happened here for me. Don’t really understand how it could take so much time for something that should take less than a few minutes.

This may not look like the greatest location, but I can tell you that the staff are great. They are friendly and greet you with a smile. I usually don’t make an appointment if I go early in the morning. They usually see me within 10 – 20 mins of waiting. The longest I have ever waited in this location was just over an hour, and let me tell you, this location is busy, so you know they are hustling. I highly recommend this location.

Never coming back. Made appointments both times I came here. I left the first time because they took nearly 2 hours and didn’t address all that I went in for. I came back during the week to give them another chance, but again nearly 2 hour wait to see the clinician. I made an appointment and came early as advised. No point. It wasn’t until I told someone I was waiting 40 mins that they rushed a little. Then staff was smiling at me and so tentative after seeing the clinician. Annoying and pointless. I gave them a bad review on their survey (in which one staff member stood behind me while i completed it, rude). Stated thus, I do not recommend this place. Unless you have time to sit around. Plan on being there 2 – 3 hours even with an appointment. Good luck.

I alway make an appt unless there’s a unexpected emergency. It helps you get in and out faster. I’ve always had great pt care and awesome customer service. Easy STD AND HIV testing and the staff is all very knowledgeable and helpful!!!

I see the reviews and wonder why people complain so much. I went early in the morning and got a std and HIV test. It was quick and painless. They give you your results in 15 mins and we’ll I donate to the pp but the first time I went I had that bad experience but i got tested and waited for 40 mins but hey it’s worth it. Will come back again

I made an appointment… came in an hour early… I was seen but was told to wait for the second part of my appointment. Half an hour later I inquire if I should come back later with a response, «oh no, you’re next.» Another half hour and about five people later… im still waiting. Please be honest with me. Two hours for a shot and a finger prick is a tad silly.

I did a walk-​in because I really needed birth control pills and Medi-​Cal keeps messing up my application. So, currently I have no insurance. It took 3 hours for the whole process ! Next time, I’m making an appointment… but the staff was really nice and helpful. I even got a year’s supply ! So I’m happy about that.

Horrible. If you’ve never been to another location, I guess you may think they’re fine. They don’t offer half of what Rancho Mirage does, they are a decade behind in HIV testing (2 weeks for results as opposed to 15 minutes) no sponges available, no Hep B testing which was 12.00 at RM. Wouldn’t call in my prescription. I also lost my keys and they looked in one place until I almost had to pay for a new one and finally the ass at the front desk bothered to look behind his computer and found them. He said someone probably stole them, I was parked 5 feet from the office. So rude, I was beyond frustrated with everyone. I can’t go to RM because with the change insurance I have to go within my county, they are 85 miles away.

I am a medical student doing a reproductive health rotation here. I have to say that this place is wonderful for everyone. The staff here are professional and friendly. They really take the time to answer all patients’ questions and do patient education. The clinic gets some fundings from the state/​government, and they really try to accommodate patients with all socioeconomic status. They provide all kinds of services (not just abortions). You can get STD/​HIV testings, all kinds of birth control methods (condom, oral pill, patch, ring, IUD, emergency contraception, etc), medical and surgical abortion, cervical cancer screening, testicular exam, HPV vaccine, etc, for affordable prices or even free. Confidentiality is taken seriously here. No one can access your medical records or you visit record ever, even you are under age 18. They open from Monday to Saturday. The atmosphere is positive and supportive. I would recommend anyone who has reproductive-​related questions or concerns to just make an appointment or walk-​in (no walk-​in on Friday).

Great place all the nurses answered my questions respectfully and confidential. No one was moody or rude. Very thorough with their services and always answered any questions or concerns i had. Made my appointment on friday got in on monday! They take walk in too sometimes. Great facility. I also donated some money to them too because i want to keep the dream alive.
I got everything done within 1 hour and 30 mins. Very pleased will return!!!
TY staff at Planned parenthood.

I am one of the many people in this great nation without health insurance. I am a married woman, and my husband and I are not yet ready for children.
So I come here for my girlie checkups and to stock up on birth control. The atmosphere is very positive and everyone I spoke to was helpful and professional. They literally gave me an entire years worth of pills! Sweet. If I had the money, I would donate to PPLA.