Monterey Station Apartments

My company is relocating me to LA this summer so I am looking for apartments — this place is great!!! Having a washer/​dryer in the apartment is awesome, the kitchen is beautiful, and the pool looks so nice. Only reason why I won’t be taking one of these is that my new location is on the opposite side of LA from Pomona and it would just be too far of a commute (wishful thinking brought me here, but sadly, reality set in).

I came to tour the apartments here and was very impressed. The apartments were spacious and had washer and dryer included. Walking distance to the metro which is great for going out in LA. They also have Rosemary planted throughout the grounds which smells amazing!

I really have been enjoying living here. I moved here 8 months ago. I have a one bedroom and love the view of the mountains from my windows. The Art Colony is a big plus for me. Its an easy walk to the art walk, wine bar, and eateries. The staff have been helpful, are friendly, and professional. The amenities, pool, spa, gas BBQ’s, gym (best I have seen outside of an expensive gym, valet trash service, and clean. I appreciated the ability to have pets. This would have been a deal breaker for me had there been a no pet policy. Nice dog run too.
To that end, I highly recommend living here.

Just moved in yesterday and I absolutely love this place! I worked with three people on management and all of them were so amazingly nice and helpful. Prices are a bit high but it’s very worth it for everything that you get.

I am surprised by a lot of the reviews on here, I love these apartments! We have lived here for quite a while, starting out in a studio then moving into a one bedroom so I can comment on two different types of floor plans here.
PROS:
1) WASHER AND DRYER IN EVERY UNIT. That is my favorite thing about these apartments.
2) New and modern apartments. Everything is so clean too! They are all very spacious, even the studio apartments.
3) The workers in the leasing office are always so great. There are a few new ones now, but they are still just as great as the ones who were here when I moved in. Most importantly, they are always here when they are supposed to be, and the office is open everyday. They stay out of your way but they are there when you need them! Also I love how my packages go to the office because it is more secure that way. Sometimes the front office does these little events where they have some complimentary food in their office and you can get some!
4) Big parking lot in the back
5) Pet friendly!
6) Near a lot of freeways! I take the 10 everyday and my boyfriend takes the 60 and 57. Also the 71 is nearby.
7) Basically in the middle of a lot of things. We can go to Claremont, Chino, Chino Hills, etc. no problem!
8) Nice pool and a small little gym!
CONS:
1) We are in Pomona… now I have gotten past that fact and really I do not feel unsafe in these apartments. The worst part is the homeless people who are rarely on our property. And the ones who actually do get in are let in by careless tenants… I have actually seen some leave the door open for them. But all they do is dig through our trash to get a few recyclables for money, so that really does not outweigh the pros.
2) Some tenants smoke weed… but you cannot control that anywhere you go. It is just something that bugs me and I really do not want to smell it.
3) Dog run is pretty gross due to people not picking up after their pets. I wish there was something maintenance could do?
4) For one bedroom and studio apartments you only get one parking pass for the lot in the back, so the other person has to park on the street which is not very ideal. It is hard to find parking and I have heard a few horror stories about people’s cars getting broken into. But this happens in a lot of places, even in some apartments in Chino.
5) They wired everything so you can only have Verizon Fios (Frontier). Now that would not be a problem because I loved Verizon Fios UNTIL they got bought out by Frontier. Frontier is literally such an awful company and now that I am moved into my new one bedroom I have to go three weeks without wifi and cable because Frontier messed up. But that’s more Frontier’s fault, not the apartments at all.
6) We used to have security almost every night here, but now I barely see the security guard an when I do it’s the old one with the bad leg. I would feel a lot better if we had some better security guards here at night and every night as well, or at least more often.
Now I’ll talk about some of the things that I am mutual about.
I have only needed maintenance work done once on my dishwasher that was leaking water when it was being used. It took them about a week or two to come up and fix it, but mind you when I put in the request maintenance was redoing all the floors in front of the elevators so obviously that is going to take more precedence over my dishwasher problem. I also allowed them to come in when I was not home, and I have no complaints about the job they did.
I do not feel like these apartments are too noisy. But keep in mind down town Pomona IS right in our backyard and there is a train track right behind the apartments. I hear the train more now that my apartment is at the edge, but in my studio that was further in the building I did not hear a thing.
When I moved out of the studio, of course they have a cleanup charge and fees if anything needs to be fixed. What we got charged was really reasonable. I see people at other apartments paying $ 1,000 when they move out. They keep these nice a new by repainting, reflooring, cleaning, etc. so it should just be expected.
When considering whether to upgrade into a one bedroom at the same apartments, I looked at a TON of other options around the area. I needed something that was in between Pomona and Fullerton, so it had to be in either one of those cities or Chino, Chino Hills, Rowland Heights, etc. From my countless research I did not find anything to match up to these apartments. Everywhere else I looked I would have gotten more square footage but I would have to share a laundry room, the appliances were outdated, and the community from other Unilocalers just did not sound appealing. Also in many other apartments they had problems with break-​ins and car vandalism.
So yes, these apartments are a little pricey, but they are in the same price range as other apartments with the same amenities. They are super nice and just a great place to live!

You can hear everything from the bars on the other side of the train tracks to the whispers of your neighbors in their living room that is backup to your bedroom wall. The kitchen drawers are very short in height that constantly get stuck on your utensils, it’s very annoying putting away dishes. All the dust from the trains come through your Windows that you constantly have to clean. Then you have your up stairs neighbors that sound like a herd of elephants about to come through your ceiling. The upside is that the rooms are spacious and there are washers/​dryers in the units.

Had a great experience living there. Close to the 10 freeway and downtown Pomona Arts District. Had to relocate for work or I would still be living there.

Worst place ever! Packages got stolen, two bikes got stolen, even a door mat got stolen !!! and more importantly not a safe environment at all. They do not let you check the surveillance camera if something got stolen from you. DO NOT MOVE TO THIS PLACE or you are going to spend your weekends in the police department getting reports because Monterey Station IS NOT RESPONSIBLE for whatever happens to you. The workers in the leasing office are not helpful at all WHENEVER SOMETHING HORRIBLE HAPPENS TO YOU, THEY WILL TELL YOU THE MANAGER IS ON VACATION AND WE CANNOT DO ANYTHING. I’m living there for almost 10 months and I have not see the manager. All they can do is receiving money from residence. They are only dealing with money. They do not have a sense of humanity, all they can see is $$$$$. The parking lot is not safe at all anyone can get in and park there all day long and homeless are walking inside and outside the buildings. The side door of the buildings can be opened without a gate access. ANY ONE CAN GET IN. BE CAREFUL YOU MIGHT EVEN GET HURT BY ONE OF THE RESIDENTS. If there was a –3 star I would give it to this place. Living in this place is a nightmare. I’m just giving them 1 star to post my review.

I love this property, it’s gorgeous and has great amenities. Walking distance to downtown Pomona bars and eateries. Brand new apartments in Pomona, love seeing positive changes in the area!

absolutely love our home! the office staff is great, especially Michael and Tiana– they are always willing to go above and beyond to handle any issues that arise. I love that these apartments are practically new. would definitely highly recommend if you are looking for a new home!

This will be an addition to my previous review.
Alright, we are all moved into our new place and have finally settled in so I finally have time to update my review. This review will be about the security deposit we thought we were getting back. I will attach a photo of our «Itemized Statement of Security Deposit» paper and a link to the landlords rights and responsibilities so you can read about the laws that protect us tenants.
A week before we moved, we schedule an inspection so that we can be told what needs to be fixed or get done to get most of our deposit back but NOPE. The maintenance person that came into our apartment just causally looked around and told me along the lines of, «I’d recommend that you don’t hire someone to clean/​sanitize your apartment, paint your apartment, and clean the carpets. Leave it the way it is because if we come back and it’s not cleaned to our standards, you would be charged.» When I asked, «About how much will all of this cost?», his response was, «It all depends.» What kind of shady response is that?! Upon moving out, my mom and I swept/​mopped the floors, vacuumed, and wiped down the cabinets and countertops because we didn’t want to leave the apartment a total mess.
About a week ago, we received our «Itemized Statement of Security Deposit» paper and guess what?! Out the $ 450 deposit we gave them, we are only getting back $ 38.81. THIEVES AND LIARS, A BUNCH OF THIEVES AND LIARS. Please! Honestly Monterey Station, you guys could’ve kept the $ 38.81 for being such great liars and thieves. When I spoke with someone at the front office, they told me I would be getting a little less than half back which sounded great to me but $ 38.81?! Are you kidding me?! How does «touch up paint» cost $ 114? How does «cleaning» cost $ 115? If I would’ve known that my hard earned money was going to get stolen, I would’ve gotten down on my knees and scrubbed the entire apartment down until it was sparkly clean. I would’ve put my ugly clothes on and repainted ALL the walls from top to bottom, not just touch it up.
Refunds of Security Deposit — CA Department of Consumer Affairs:
From the laws I read online;
If the landlord or the landlord’s employees did the work: The itemized statement must describe the work performed, including the time spent and the hourly rate charged. The hourly rate must be reasonable. If another person or business did the work: The landlord must provide you copies of the person’s or business’ invoice or receipt. The landlord must provide the person’s or business’ name, address, and telephone number on the invoice or receipt, or in the itemized statement.
None of these are provided on the statement I received as you can see on the picture.
Just please listen to me and DO NOT LIVE HERE. Dealing with this crap hole gives me stress and anxiety. I’m so glad we don’t live here anymore.

I do not post on Unilocal ever, but I had to write a review for Monterey station. Right from the get go, I knew this place was going to be horrible but my girlfriend really, really wanted to live here. I kept telling her that Pomona is a dangerous city and that the leasing staff is just luring us in with the not so great deals and how this property is brand new, but she didn’t care. In the end, I was right about everything. This complex is located in downtown where all the homeless people are. I’ve seen homeless in this complex multiple times, even in the elevator. The water is always turned off (4 times just in one year) and the hot water was down a couple times as well. They turned it off without letting any of the residents know. The payment of water is shared between all tenants and they claim that this complex is water saving but the sprinklers are always broken and watering dirt and rocks. The parking situation is a mess. How do you expect all the residents without a permit to park in the tiny guest parking?! But yet, you want to tow our cars and pass out tickets?! And charge residents $ 50 extra for a special parking permit?! Get it together. We already pay so much for a horrible place to live and yet you’re trying to squeeze more money out of us?! Stupid. Don’t live here, this place sucks, the management sucks, everything sucks!

I moved here on Aug 2014 when it had just open, the place looked very nice and I couldn’t wait to move in. Here are just some of the things I experience living there? first off I found a crack pipe in the master bedroom when I moved in, also my dish washer never worked. I remember asking them to fix it and the problem never got resolved. I moved out Nov 2015, I still have not received my deposit, every time I have asked them about my deposit they tell me its on its way? its Feb? still have not received it. I do not recommend this place, this place is very pricey and not worth it.

Thank you Chrissy and Andrea for helping throughout the course of the move in. Everyone in the office was great.

This place looks great from the outside, but is a mess inside, literally. In an area stricken with tons of homeless and crime, all sitting right outside the doors of the apartments, this place lacks adequate security, no secured parking, and has garbage all over the place– including in the hallways. (See attached photo). There is no sound boarding between floors, so you can hear everything at all hours of the night from neighbors on various floors. Maintenance takes months to attend to requests, and this is, without a doubt, the most poorly run apartment complex in which I have ever lived. Forget Pomona, and forget Monterey Station Apartmemts! It’s a big hoax and a big rip off for what you get!

I just finished my lease here and am not happy with my experience. There is very poor communication with the staff and residents. Also it takes maintenance a very long time to respond to requests. For instance I noticed a mold spot on my ceiling and brought it to their attention. It took three months and a large black mold spot before it was finally taken care of. Also the maintenance workers left tools, supplies plastic and tape in my apartment. They also left a hole in my ceiling for a week. (mind you the apartments are not cheap). Next they patched the hole but didn’t paint it for 2 weeks. When they finally painted it they left paint specs on my floor and stove and ruined my rug because they put a wet paint can on it. Another situation is that my car was burglarized on Monterey Ave. I specifically parked my car outside of an entrance with a video camera. At 8pm in March of 2015 someone broke my window and stole valuables out of my car. I called the Pomona police who responded quickly (within 20 minutes) and I looked for security (they were not there!) and called the emergency number for the apartments and it took them over an hour to respond! I wanted to check the camera to see if we could find the culprit. Not surprisingly… That was the «only» camera that didn’t work so we weren’t able to find the guy. With any of the incidences and repairs there was no follow up by Monterey Station. The staff at Monterey station did not offer concern or support throughout my stay. I felt like any concerns I had was an inconvenience to them. Last… My apartment smelled my marijuana all of the time and I don’t smoke. Apparently all of my neighbors do. Also the place is not well insulated and it felt like the people above me were constantly jumping around. Last, they gouged me when I moved out. I left my apartment immaculate. Walls were perfect, no nail holes or anything thing. Everything was scrubbed clean. They ended up charging me $ 170.00 more than my deposit stating everything needed to be professionally cleaned with a receipt for them to honor it. I WISH someone there communicated that to me!!! And the move out procedures. I do not recommend Monterey Station. The amenities seem nice and the grounds are mostly well kept, but it’s not worth the price and your safety and lack of concern by management.

If you are concerned for your safety, do not consider the Monterey Station for your next residence. Aside from all of the homeless residing near the premises as well as in the parking structure on occasion (due to security not actually being present onsite), there was an incident yesterday 09÷07÷15 with a shooting in the complex. Per our arrival to our apartment we noticed a gun bullet one foot away from our door, which was extremely traumatizing to come about especially on a holiday with my nieces over for our usual holiday bbq. Needless to say, we contacted The police and a police report was taken, as well as the police needing to dig out the bullet from our front door-​wall. The police noted that this bullet had to have come from someone within the hallway, surprised that no one had reported it sooner. Police offered himself to speak to the front office if needed. After being told all of this information by the police, we set up a sit down With the front office. Traumatized by our experience we asked for our lease to be cut for the concern of our safety. The woman from the front office (Robyn) responded to us, Quote «your safety is not our responsibility». She refused to cooperate with our request, stating nothing could be done and if we chose to leave we would still be responsible for the remaining of the lease. Again, needless to say; this is EXTREMELY UNACCEPTABLE. We initially chose to live here due to the guarantee of safety in our «gated community», However I constantly see homeless in the area asking for money and the doors to our «gated community» are unlocked or broken. Since security isn’t always available on site, a number is provided to call for assistance, yet Keep in mind that it takes up to four hours to be assisted or acknowledged. If you are looking for a safe place to live or if you have children, do not come here. Everything is nice and dandy until issues arise, and the front office acts like the victim.