Digestive Disease Assoc of Rockland

I have been a patient for years and never had a problem with this office. The office is spotless and the staff is friendly & competent. Dr. Shah takes the time to explain all the medical jargon. I highly recommend him to friends and family alike!

Bad experience. Wasn’t even able to get endoscopy. My apt was at 12p, a bunch of people came in after me, And we’re taken in. Mind you I did give my paperwork and sign in right when I arrived. Finally at 1p, I went and asked about going in. I had not eaten for over 48 hours at this point. The receptionist walks to the back and comes back 5 minutes later and says the doctor got behind and it will be a little longer… A little longer? I’ve already been waiting over an hour to go in and they only tell me the doctor is behind after I asked??? Seriously? What happened to customer service and keeping the patient informed? I even spoke to the male office manager because I was so upset and all he could say was this happens sometimes… Ok, I get that, but tell me before I wait for over an hour in the waiting room thinking I’m going in next!
I am not rating the doctor… I walked out because only The Lord knows when they finally would have taken me in. I feel like they were lying to me and the woman that took my info when I arrived, didn’t register me right and they didn’t want to take the blame for me waiting so long… Like I said… I am not rating the doctor or the procedure… Only the office staff… They give poor customer service…

I was referred to see Dr. Sarbanchong by Nyack Hospital after visiting the emergency room with severe stomach pains. While at Nyack I was given a CT scan and blood work. The blood work and CT scan brought back nothing abnormal but I was told by the physician I saw to make an appointment with Dr. Sarabonchong and when I called the office I reached one nasty receptionist who told me that someone would call me back. I waited two hours and no one did. I finally called back and the next nasty receptionist said she didn’t have anything with that doctor and questioned whether or not I should even come in. When I told her I was referred by the physician at Nyack and that was why I was calling, she said «I don’t have anything with Dr. Sara» in a very nasty tone and I told her I would find another doctor.