California Department of Motor Vehicles

Wish I could give this place 0 stars. This bold lipstick wearing lady didn’t let me finish a sentence. I made a mistake on my written and accidentally put «returning to take written» because the dmv didn’t have «original written test» online. She asked for my receipt and I was confused then she spoke to me like I was stupid explaining how I chose return and it obviously means I failed and returned again and if it wasn’t the case I had to make another appointment and handed me some Spanish business card and told me to make an appointment online or over the phone then proceeded to the next person. I just thought that’s pointless considering I just made one online and apparently it didn’t work so what is there to do? What’s more stupid is that I know plenty of people who have done this on their first time and no dmv has turned them away for putting «return». Honestly what’s the difference between returning and the original if in the end we’re both taking the same test? But fine whatever if she wants to be technical and exact then fine sue me for my mistake, but what got on my nerves was how she gave me this look as if I was stupid and beneath her. Was it simply because I look really young for my age or because every single govt employee thinks they are some royalty that they treat customers like shit? I mean I know she looked like the wicked witch of the west with that purple lipstick on but I didn’t really think she’d be that way. Glad to say I won’t be coming here again.

5 stars and Halos for DMV staff. I forgot to schedule an appointment so I bit the bullet and went in without one. I arrived at 7:30 am and was out by 9am. Of course the line was long and I have no one to blame but myself. Check the website for office hours because they open at 9am in Wednesday’s. Use you head and some common sense and check for best and worst days to go. Make sure you have all your documents and paperwork in order along with the form of payment other than credit card. For goodness sakes, if you can’t read (all dmv docs are in many languages) follow directions or use some sense, you have no business getting a drivers license!
While I sat waiting, I took the time to observe the rude, clueless and idiotic people around me and they weren’t the employees. I found myself frustrated enough to step up and translate to someone who conveniently «no speak English» when he was kindly and repeatedly asked for proof of insurance. Surprisingly he was able to carry on about an accident and having a rental car. «No insurance, no driving test!»
One window after another the clueless line up. With three people ahead of me at the final line, do you think anyone of them figured out the simple process, NO! Thumb scan, signature and step behind the line for a picture. All three of them, one after the next stepped to the line. Agent having to explain «thumb please» now sign… not yet, sign please and now we are ready for your photo. Unbelievable!
I’m there less than an hour and I want to scream «NO Drivers license if you aren’t prepared, can’t listen or follow directions»
Read between the lines in the poor reviews and you might see someone who showed up on a Wednesday, didn’t send proof of insurance, didn’t study for a test or was ill prepared. I suspect the poor reviews about hostile rude employees must be from someone arriving in the afternoon. Heck, I can’t blame them. I was getting frustrated after an hour of observing the crap they have to put up with.
5 stars and a halos for all the employees at the dmv.

The worst DMV EVER because the people that work there are very rude. They talk to you like your garbage. They won’t let you finish a sentence at all. If you talk to the manger she is the worst person in that entire place. I’m sure there training involves TREAT EVERYONE RUDE AND WE WILL GIVE YOU A RAISE.
My husband and I paid our registration online and never received our tags. We went to go get them at the DMV and they said we needed insurance that it was not in there system but I have had insurance for years so I show them proof and they said it was an error in their system. We finally get our tags and we go back to our car that’s parked at home and we have a ticket that’s says we have not registered our car. REALLY?!? We went back to the DMV and we try to explain what happened and they didn’t let us finish our story all they kept saying is «THE TICKET IS YOUR PROBLEM». Why is it my problem when the DMV never sent us our tags and they themselves said there was an error in their system we have no control of their mistakes now we are stuck with a ticket because they made a mistake and we have to pay for it. I just don’t want to imagine how much money they get from their mistakes. So the state of California is stealing from the public because of mistakes their rude employees do.

If I could rate it a 0– I would.
Customer service: non-​existent.
Problem 1 of many: They do not employee enough Spanish speaking personnel, and always send a Spanish speakong person to the Caucasian or Asian ladies, who then talk loud, as if volume was the issue.
2. I have seen one person smile. Just one. You’re employed — what are you mad at??? Otherwise find another job, preferably in the wild, where dealing with people won’t be a problem for you.
3. When you are smart, csr gets especially agitated. Do not let your brain power work here — it will get you no where.
4. They do not open exactly at 8. In fact, it’s 8:43 and I have knocked on the door continuously for 5 minutes and peeked inside to see them just staring back. Awesome.
5. Lazy
6. Unmotivated
7. Culturally insensitive
8 rude and hostile
9 horribly supervised and managed operation.
10. I Can Be Here All Day Listing The problems. The resolution. Hire a business person to run the show. The government complains about lack of funding, in reality, too many complacent employees hold jobs they have no business doing. It’s a waste of taxpayers time and money to visit this establishment only to succumb to to day of wasted, purely wasted time, when it’s unnecessary to spend all day at the DMV to allccomplish simple tasks — that for some reason or another — the state government doesn’t make accessible online. Idiots.

is the best Dmv in my area, fast service, they are very friendly and nice, specialy Ms laila in the driving test.
i had really bad experiences before in Norco

Easy, fast, efficient and Nice! Not words ever associated with DMV. I booked an 8:30AM appt and was out by 8:47am. Technology and good customer service resulted in the easiest, most efficient DMV experience I have ever had. Will always dread DMV, but if I’m compelled to go in, I will go to this ofc.

Andrew was efficient and friendly. It’s the best experience I’ve ever had with DMV! Thank you Andrew!!!

For a monday, it was a easy visit. I didn’t have a appointment but needed to get a replacement license. I was done within less than a hour. It was crowded. I came in at 12:45 pm. My first awesome experience at the DMV! Nancy was wonderful and efficient!

I think the new arrangements work excellent! Much better experience. So organized. Very pleasant experience. From years past. Thank you staff.

Pomona DMV is a terrible horrible place. The workers are rude and grouchy. The place smells like sewage. The lines are ridiculously long and slow. The DMV employees are the opposite of helpful.
Why do people keep voting for more government? I’m embarrassed for this place and dread going here. AAA way better to use if you can.
Avoid this place at all costs if you can!!!

Crowed, dirty, the receptionists are rude. Long long wait even with appointment. The restroom is nasty.

Unilocal should add eggs before the 1^st star because this place does not come close to having a star. I suppose these comments will not matter to those who are getting paid to make a difference in this place.
Considering the amount of people who go there for the SERVICES this establishment is supposed to provide, you would think EFFICIENCY would be added to their list of priorities.
After registering my vehicle on time online. I never received my tags from the mail. I went to DMV website to make an appointment. I arrived early for my appt and stood in line. When it was my turn, I was given a form to fill out, and was told to go back at the end of the line once I completed the form. I went straight to the end of the line while filling up the form. Good thing I had my VIN# written down, otherwise I would have gone back outside to get it from my vehicle. When it was my turn, I handed my form to the lady who barely glanced at it, and she gave me a ticket #, and was told to wait for my number to be called.
There are so many opportunities for improvement here. I can’t imagine working in a place where managers don’t give a shit because they get paid regardless. Just so you know, the long lines that you manage to create every day does not mean job security. It just means poorly managed public service.

It’s the DMV, waiting is expected. I went to get a car verified and it was a simple and pleasant experience. Nothing special about it. I spent about an hour waiting to get the car verified. Expected it to take about that much time so it was cool.
Mr. Gonzalez provided excellent service in a courteous manner.
Tip: Most of the stuff that the office can carry out can be done online nowadays.

I arrived at 7:45 a. m line was all the way by back parking lot trash can storage area. Doors opened at 8:04 a.m. With line moving up. I’m here today to renewal my license since 2010 been a great driver. My license expires Feb 25^th. Next online appointment wasn’t till March 27^th not good. I finally received a ticket at 8:56 G045. Left for an hour had a burger at In-​N-​out burger 3 blocks away. Came back decided to park on street. Now it’s 1:06 p.m. DMV employee Irene was very nice and helpful.

For the love of god, or whoever you worship, make an appointment. I made one for 8am. Got here by 730am and was the first in the appointment line. I was out by 812am.
My clerk was friendly too :)

More like a 2.5 but I’m rounding up cause this DMV gave me my license when I was a wee lass :)
Back back back in the days I took my permit test and well as my behind the wheel driving test at this location. My dad made online appointments on both occasion so the wait wasn’t too bad. My dad ‘noticed’ the routes that the exam was based on and on weekends we would drive around Pomona to familiarize me with those routes. There was a common route and then one less popular route… and with my luck I got tested on the less common route. Ohh well, I still passed :) Yay!!!
** I do not remember the routes, it’s been YEARS! Please do not contact me to ask about them. Follow the exam routes yourself if you want to know what they currently are! Work for what you want! **
Well… last Friday I was back again. I tried making appointments for most of the DMVs in southern California but the nearest appointment available ranged between December 1^st and December 18^th. That’s just not gonna work =/​
So I took a half day from work on a Friday to come here to report my lost Driver’s License and to apply for a new one. I got there at 12:39pm and my ticket said G123. They were calling As, Bs, Fs, Gs of all sorts but I knew I was competing with the other Gs. The Gs were on G104 and I was super hungry and cranky so I went to KFC and ate lunch. When I got back it was G114. So glad I went and got food or I would have been so cranky… I got called up at 2:17pm and I was out of there before 2:45pm with an Interim Driver’s License. Woo hoo :) Slow, but wayyyy faster than waiting until December.
I feel so bad for the DMV workers. I feel like they are genuinely nice workers who are overworked and they have to deal with some unreasonable CRAZZYYYY people. I’m sure things can be more efficient, but these people are operating at high stress levels.
And speaking of the crazy people… I witnessed and overheard some mind blowing stuff in the DMV waiting area. I did not want to hear them, but they were so loud! Reality TV got nothing on this. But yeah… Pomona is such a sketchy area… I almost regret not going to the Rancho Cucamonga location.

Unilocal’s 365 Review Challenge 2014 #275 — #365
The job I was applying for required an H6 (10 Year DMV History) and I had till 3pm to return the H6 along with my job application. I haven’t been to the DMV in years and didn’t think it would be a long wait. Boy was I wrong!
Parking wasn’t too bad; the line to the DMV was out the door! I waited for about 45 minutes to get inside and waited another 40 minutes to get a number. Then I waited more than an hour to get called. Total cluster Fcuk! It’s the DMV, I’m not surprised with the way they operate.

Yesterday afternoon all the plans I had were crushed. Because I had to go to the DMV. Without an appointment, because DD HAD to get a new license (hers was lost) and the first available appointment was Aug 28. No bueno. We had no choice.
Now, you saw I am granting this DMV 2 stars. So right off the bat I am being more than generous, considering the DMV system is more in line with Medieval punishments than 21^st century technology. Why they haven’t figured out a way to do 99% of this online is beyond the realm of reason. We bank online, shop online, finance mortgages online… why? Dear Lord, Why?
First off, we got there at about 3pm on a Wednesday. (They close at 5pm) The lot was full, of course, so we parked on the street. There was a line wrapped around the building. Most people were smoking and eating chips, looking like they’d been there the better part of the day. The line was not moving at all. At all.
I decided to try Tiger Mama tactic and venture inside to see if there was any way to hasten this process. After all, DD already had a license, only needed a replacement, so maybe just maybe… Luckily I ran into the «nice» guard. She politely listened, answered my question, and directed me to a window that might help me. Score one for T-​M.
I waited at said window, with one person ahead of me, for about 15 agonizing minutes. The person ahead of me (it was impossible not to eavesdrop, trust me) was translating for her mother and they had multiple issues. Complicated issues like «she can’t find her car title» and «she has no I.D.» and «she needs her license today». Questions asked/​answered over and over again. The patience of the DMV clerk was beyond comprehension. She really was a saint. I suspect this is the #1 reason things take hours to resolve at the DMV. Most people waiting there all day are probably ill-​prepared, lacking the correct documents, and can’t comprehend simple instructions. I finally got my turn, and Yay! Fist bump! They let us fill out a form and now we get a number. no more outside waiting.
Now the waiting. We got #G148. The current number was #B066. The number system. The dank air of desperation was palpable. Every number called caused a collective Jump as folks frantically peer at the TV in a desperate attempt to see if their number was called, and failing to confirm that fervent wish, hopelessly attempt to decipher How Much Longer. (Its a diabolical system. Why the letters, and the seemingly random numbers? Why not just call consecutive numbers? Perhaps to destroy any possible of sense of free will… if I had #3567 and they are currently calling #9, then I might conclude it is safe to go up the street and grab a burger? Or catch an episode of Orange is the New Black at home and still be back in time?)
One could easily lose the will the live while here. After the first hour or so, you start to forget you are in the United States of America, so strong is the totalitarian atmosphere, you can easily mistake it for a communist prison camp circa 1919. The hard plastic chairs. The scolding guards. Screaming children. Women with black kerchiefs. Grown men brought to their knees. The impossible-​not-​to-​overhear laments. One man said he was waiting since 10:00am (it was now close to 4:00 pm) All of these factors add to the general feeling of utter hopelessness. I expected to see people leaving the windows with a roll of toilet paper in hand, maybe an onion, so strong was the communist hallucination.
Luckily we had a happy conclusion. After waiting about 1.5 hours, we completed said task. A very friendly lady helped us. Again, as always, I practiced my «you get what you give» credo… it works for me. A smile and «How are you today» goes a long way, even at the Pomona DMV.
So if you are stuck and HAVE to go there my top tips for survival are:
1. TRY to secure an appointment online or go to AAA. The best thing would be avoid this place altogether.
2. If you must go, try this: Go at 3:30pm. The line seemed to move faster the later it got, believe it or not.
3. Be nice. To everyone. Smile at the guard. She is stuck in there all day, 5 days a week– give her a break.
4. Bring hand sanitizer. Zombie infection ground zero will probably begin at a DMV.
5. Bring a book, or make up a game while you are waiting. (ps there is no WiFi)
Good Luck!

Horrible ticket and wait system (workers even agreed). Seems like it’s protocol to only have half the workers actually working while the other half tell stories to one another. Be prepared to wait in line to wait in another to get a ticket to wait in another line. Been here since 7 and it’s 1030 and they’re calling every number combination except mine.

Everyone knows the DMV is hell on earth but this DMV could be the worst.
I have a bubbly personality so I like small talk. The workers here are quite friendly when you don’t treat them like garbage. I give this place a two because it’s small and cramped, the parking lot is tiny, and they don’t seem to believe in AC.
MAKE AND APPOINTMENT! i’ve been here without an appointment (5 hr wait) vs. an appointment (20 minutes). I cannot stress enough how important it is to make an appointment.