Pure Water Systems

Pure water was scheduled to come out and service my water conditioner today at 3:30. Left work early to make sure we were home. 3:30 came and went no tech. Called the office to let them know that the tech had not arrived was told they would be there shortly 4:50 no one yet. My husband received a phone call from Stu who called my husband a jerk for calling the office. He further went on to tell my husband that he was never going to do business with us!!! How UnProfessional of this business owner Stu to treat his customers! How about we as the consumer will never do business with a company that mistreats their customer for asking a question. Stu I plan to blast this email across all forms of social media because I think the community needs to know How Awful you treat your customers.

I did not trust the original person who installed my water system, wanted to find someone new to come out and service my ATS water system to change UV bulbs yearly, and replace a ‘Ballast’ that I was told I needed by my old (lame/​thief) service provider.
I spoke with a woman named Darlene. I told her my situation (wanted to find a new technician to service the system). I thought I needed a ‘ballast’ or another bulb, either way I was willing to pay a service call and order this ‘ballast’ even if I did not need it. (I truly did not want to call Haymen Water Systems back) …
I was told o.k. it would be ordered … a few weeks went by, and Darlene called and told me that it still was not in, probably weather related. I said that was fine, please call when it came in and could come out to service. ANOTHER few weeks later and still no word or call about this Ballast I ordered …

I called them back finally as this was getting ridiculous (I can’t drink water for over a month now!!) … Darlene answered and played stupid, saying the exact same thing. ” the part still did not come in. ” Huh? Really? A water system business who could not get a simple part for a newer water system for over a month. ? o. k… whatever. She said it still hasn’t arrived and seemed ‘confused’ about my situation and offered no apology or explanation. VERY strange.. ??? I said ‘thank you’ and hung up. Darlene did not make any attempt to explain further, or say anything other than ‘the part is not here’.
Well, I guess they are related to the Rockefellers’ too … SMH A complete waste of a MONTH and a half, and back to square one now looking for a service provider. Call them if you are NOT in any hurry or expect any follow up.

Stu came out today and serviced our 2 Hague systems. He was informative and professional and an all around honest, nice guy. Glad we found him!