Yukon Charlie’s

Unbelievable customer service, Eric Burr you rock! Thanks to you we are ready for some snowshoeing on Cape Cod.

Amazing customer service!!! I have owned a pair of Yukon Charlies snowshoes for maybe 8 or 10 years. Although I really enjoy them, I also put a lot of miles on them and they started having some problems with cracking on the rear deck. I emailed Yukon Charlies to see if they could repair them at my cost … I thought that was fair. Instead, they shipped a brand new pair immediately … no cost, no questions asked, no hassle! I didn’t even ask, and replacement snowshoes just showed up at my door!
Yukon Charlies’ customer service stands far, FAR above anything I have ever seen.
Buy with confidence knowing that Yukon Charlies stands behind their products and they really blow the roof off the customer service experience!!!

While I did not buy my snowshoes from them directly (Costco purchase), the customer service I received was exceptional. After my first outing, I lost one of my pole’s baskets. I phoned the store and spoke to Sarah. No questions asked, a new basket was in the mail that day.
In a world where customer service seems to be lacking, Yukon Charlie’s knows how to please. I will definitely buy their products again.

Yukon Charlie’s is a producer of primarily snowshoes. They entered the market with low cost products which had found their way to
and Marshalls. Well, I purchased 2 pairs when they were on sale.
These snowshoes lasted nearly 90 miles hiking in Northern NJ, Catskills, and the Whites. However, they failed horribly on a bushwhack hike which was not good. The aluminum frame failed and cracked on one pair and on the other pair the crampon fell off (seriously).
Spent a good 4 weeks and countless emails battling with support to have these replaced. Finally, had a new pair of snowshoes sent w/​o having to incur any additional charge. However, since I had hiking goals for the winter season of 2010/​2011, ended up buying Tubbs Alps snowshoes (which are awesome btw).
I give Yukon Charlie’s 4 stars for being a good entry level snow shoe. I purchased mine for 30 $ w/​o the poles and they worked for 90 miles. This was enough to realize I like the snow weather and its challenges and I have advanced to better (ie, more expensive and lighter) snowshoes and crampons/​ice axe. Improvements can be made in construction quality, namely the frame where it comes together near the crampon joint, this seams to be a weak spot. Also, support can better streamline their RMA process, perhaps with a form and the ability to upload photos, etc. There should be no need to battle over many emails or to send back a broken set of snowshoes (luckily I did not have to do that).