US-Mattress

I had a great experience at US Mattress. The salesman, Jim, was friendly and helpful. He was there if we needed him but not pushy and overbearing like some salespeople can be. We went in on a Saturday and our bed was delivered on a Tuesday. The delivery guys were also very friendly and had the bed set up super-​quick. I like that they offer a «trial period» where you can test the mattress for a few months and if it’s not to your liking you can exchange it once. All in all, I’m very happy with how everything went.

My husband and I had slightly different mattress preferences and Manoli of US Mattress was very knowledgeable and informative, as we decided which mattress to get. We used the time frame allowed to try the mattress at home and actually had to exchange it for something different. This company gave us no problems on the exchange — it was very prompt. We love our mattress!!!

completly fraud company! took the order, scheduled delivery 3 days later and never bothered to call that the mattress was out of stock and the delivery is cancelled!

Well-​organized store, very knowledgable salesperson, great selection of mattresses, and a terrific experience. My wife and I purchased an Aireloom mattress and we can’t wait to enjoy it for years to come!

After another screw up on their part regarding the shipping of my bedding set… I will flat out say that the super low price for what we got reflects the type of service you should expect. So far, I’ve experience very poor to very good customer service, depending on who you talk to.
They shipped my bedding to the wrong address then failed to notify me, after I had taken the time to call them to double check on the correct address prior to delivery. So I had to call them again to find out why my bedding hadn’t been delivered and it was basically sitting in the warehouse. I could tell they scrambled for excuse after excuse, and the best they could do is reprocess the delivery, which would take ANOTHER estimated 4 – 6 weeks, after there had already been a 2 month initial wait. That was the best they could do.
I also found out during conversation regarding 10% being credited back to my account for this shenanigans, that I paid around $ 200 for the bedding set but it was actually worth $ 99. They may be dishonest or extremely unorganized but they are not consistent with pricing whatsoever. Basically, pick the best deal and run with it.
I know the bedding is not manufactured by them specifically so this is somewhat irrelevant but the seams started coming apart on the bedding set a week into use.
All in all it’s still a hard call. Besides the seams falling apart, we ABSOLUTELY love the bed and set. Several months later, we still talk about how much we love our bed and am very happy for the savings. But I wouldn’t do it again if I had the choice, I’d just buy it at a higher price with hopefully better service.

I purchased a new mattress set on 6÷23÷12 from US Mattress and my experience with them was awesome all around. My salesman took a lot of time to help me pick out the perfect one, and gave me a great deal on it to boot. I’ve honestly never met anyone so knowledgeable on the subject. The store was clean with a great selection and there was no riff-​raff; no trying to sell me extras or things I didn’t need. I had just been to Art Van in the morning looking at beds, and was amazed at how much lower the prices were at US Mattress, nor were they trying to sell me a $ 70 pillow or $ 70 mattress cover like Art Van was. The delivery men brought the bed a week later as promised, and that also went perfectly. If you enjoy shopping at local businesses and want to save hundreds of dollars, I would recommend coming here.

Horrible customer service. Bought a bed here and was given a delivery date and told the truck would be there between 8 – 12 or something like that. I waited for the truck, and at 11:30 they called to let me know the mattress never made the truck that morning.
I was given a new date and time slot. Once again I waited, and waited. After waiting an hour after my time slot, I called to find out what was going on. Customer Service informed me that they discovered that morning that my mattress was damaged. When I asked why they couldn’t have called at 8am to let me know, she gave me attitude that I should be grateful that I didn’t get a defective mattress.
I was told my bed would be delivered the next afternoon. I was close to going ballistic. I got a call several hours early to let me know the truck was close by and could they deliver. Heck yes!
Very poor communication, attitude and lots of wasted time. I would never, ever buy another mattress from them.

My recent experience with them is they were dishonest about their prices — different quotes depending on which salesperson you talked to. Buying a mattress is confusing enough without having to worry about deception.