King Collision Centers

This is a review for a repair done in the Fall, just getting around to catching up on some of these Unilocal reviews. Oddly enough I will say its a bit odd that the only two other reviews are from people with only 1 review and zero followers on here…
My 2015 VW Golf had some front end damage and required bumper replacement. The work took a bit longer than promised but that’s really no big deal because things come up and insurance companies aren’t in a rush to part with cash. The issues started when I got the car back, radio presets were messed with, scratch on passenger side rear door were the two big glaring issues. What it said to me was a kid was messing with the car, who changes presets to hispanic stations when a car is in for service. I hoped that the actual work done was taken a bit more seriously than the employee who handles by brand new car.
Well the owner was responsive to my complaint about the scratch and offered to use touchup paint to cover it. I agreed but then work got in the way and I decided I dont want touchup pain all over the car when its not even three months old.
This is my fifth VW, they are known for great paint and very hard clear coats, the bumper they resprayed in Reflex Silver has VERY VERY soft paint. In one spot it is peeling from a rock and in another I scraped some snow during storm and there are some deeper gouges that thankfully are at the bottom and cant be seen unless youre looking.
I am NOT pleased with the paint used and I am sure its not up to VW’s standards. I am not sure if there is a way to let VW know because they claim to be a part of some program approved by VW.
At this point I dont know what to do, I want the bumper re-​sprayed and the correct paint used and cured properly. There are lots of choices for your body work make sure you look at all your options.

Impressive customer service. Took care of all paperwork. Worked on MY schedule. And repairs were done as promised and professionally.