Happy Tails Self-Serve Dog Wash & Grooming

I wasn’t going to write a review, but my experience with the groomer (Millie) has bothered me for weeks now. I typically bathe my dog myself, but was short on time and spent the $ 100+ on having him professionally groomed. I told Millie and the rest of the staff that my dog gets anxious at the groomers due to a bad experience when he was a puppy which most of the staff understand with the exception of Millie as she looked at me like I had 5 heads. At this point I knew Millie and my dog would be having an issue. When I picked up my dog a few hours later I was met by Millie at the front desk with her chastising my wife and I that our dog was a «bad dog» who wouldn’t get on the table (he is 150 lb St. Bernard and most dogs of his size don’t like to be on high surfaces), didn’t like his butt being touched, and a slew of other issues. I apologized to her for any misbehavior by my dog as any normal person would do, but she continued to aggressively, rudely tell me that I need to get better training (which I explained to her we were currently in training with our dog). After about 10 more minutes of Millie drilling into us, I told her that was enough and I would not have her touch my dog again since it was such an issue. I don’t believe I have ever met someone that is as rude and as condescending to a customer as Millie was.
We have taken our dog to Petsmart and Petco since and the groomers have had nothing be nice things to say about our dogs behavior. Although Happy Tail’s Self Service area is great and the girls are helpful, I would NEVER recommend having your dog groomed at this establishment.

Great facility, great staff except for the groomer, Millie whose strong-​arm techniques only made my reactive dog more panicked and scared.
I took my dog in for a self-​serve wash and nail clip. Upon arrival, the woman at the desk greeted us kindly and took extra care to make sure we knew how to use all the supplies they provided. She even made specific recommendations based on my dogs coat. Loved that!
My anxiety-​prone dog started reacting poorly as soon as I turned the water on. Another really kind staff member came right over to help us and ended up giving me advice, soothing the dog with high voices/​praise, and rinsing him with me. I was so grateful for her help. She left us be while I shampoo’d him but came back to check in after a few minutes. By that time we were rinsing again, having in a much less traumatic experience thanks to her earlier advice. Loved that, too!
My only criticism (and the only reason for not giving a 5-​star review) is that when I handed my dog over to the groomer to have his nails clipped, he had a terrible, scary experience. When she approached us the first time, the groomer argued with me about his possible lineage (is he a Rottweiler mix or not?), then later used her analysis of his breeding to justify her overly aggressive techniques. I had warned her that he is very reactive to groomers before she even came near us. She and an assistant took him to the back and I could hear heart-​wrenching Unilocal and howls for the next ten minutes. Admittedly, I waited in the front and didn’t see the interactions; however, her comments and his traumatized reactions afterwards has lead me to believe she worked too quickly, ignoring his subtle signs of discomfort and panic. When these signs are ignored in any dog (especially reactive or anxious dogs), they will escalate to growling and biting. I would expect that any person who works with dogs only a daily basis would be able to spot the discomfort and have strategies to ameliorate the situation, but it seems that Millie was either too panicked or too busy to take the time to make the process less traumatic.
Afterwards, everyone (the dog, the groomer, and her assistant) came out from the back looking frazzled and my poor pooch was bleeding from several nails. I was not pleased. Millie never took the time to explain what happened in the back, instead immediately recommending that I bring him back every two weeks until he ‘figures it out.’ No, thank you! She also seemed to be as bad at interacting with people as she was with stressed dogs: she told me that my dog was ‘just a bad dog’ and that I’d ‘have to take care of that’. While I appreciate that a reactive dog would make any groomers day more difficult, I also would hope that these situations could be dealt with more gently, and with the understanding that there aren’t bad dogs, only dogs in bad situations (like a groomer who goes too fast and cuts your toe!).
In summation, great idea for a business and the women in the front were really helpful, but I wouldn’t recommend their grooming services if your dog is at all reactive or nervous. I would also recommend that Millie try to speak to customers without being so offensive.

Need a new groomer as the one we usually use is moving away. A few people said to try here. Well I went on a Saturday to check it out as I’ve never been inside before. It was a mob scene in there. The front desk girls were extremely rude, and met the groomer briefly and she seemed ok. Given it was a Saturday I gave them the benefit of the doubt and made an appointment for both my dogs to be groomed the next day.
Just picked up my dogs, and they seemed ok at first and looked ok, yet they just wanted to get out of there! But as I was taking a closer look in the car, I noticed one had a bleeding paw and the other dog had a cut on her paw because she cut the fur on their paws so short, what a hack job! Besides the uneven cutting, they have shave marks on their faces, and she cut off all their whiskers!
Never again will I go here. Very disappointed! If I could give 0 stars I would. What a waste of $ 85!

Millie is indeed a great groomer, but the girl at the front desk (girl with red hair) was very rude to me and had a very bad attitude. On my last visit (two weeks ago) Millie had already left and I asked a question about the price and I instantly regretted doing it. A simple «How did my dog do?» was answered with a rude «OK». From the minute I entered the place to pick up my dog until I left, it was just an unpleasant experience. Even though I like Millie, I do not like or will tolerate being mistreated, so unfortunately I am not coming back.

I dropped by because my lab split his nail badly. Everyone was nice, and Millie trimmed Tazzi’s nails quickly yet efficiently. She answered a lot of questions even though she was really busy. It’s a huge relief to find friendly, competent people to help me with my 2 large dogs!