CVS Minute Clinic

I was in yesterday for an extremely sore throat. It was some of the worst pain I’ve ever felt. The woman in there is one I had seen in there before. Last time she didn’t diagnose a sinus infection and I went to the Dr. The next day and was properly diagnosed. I cringed when I saw that it was her. She whipped through an exam, didn’t do a strep test and told me it was allergies. I don’t even have allergies. I went today for the first time to health express where they were so professional, unlike the minute Clinic, and got a proper diagnosis of strep throat and was given medication. My advice is to skip the Minute Clinic and go straight to Health Express where they actually care. That woman should really be firez

Awful place-​NP was rude & not professional.
Don’t waste your time or money-​very bad place

Really not bad for simple stuff.

Waited 40 minutes to find out they don’t treat UTI’s.

I have been here a few times for minor things. The second to last time, my husband was sent to the hospital due to possible dehydration.
The last time will be the absolute last time he or I go.
We switched insurance providers and our effective date on our new policy was June 1^st. Unfortunately our primary care doctor didn’t take our new insurance so we were wait listed for a new PCP. The earliest my husband could get in was July 19^th.
A week or so ago, his usual seasonal allergies progressed into something a bit more serious. I am currently pregnant and due on July 5^th. Sunday night seemed a lot worse and the idea that he had strep concerned both of us. We knew the Minute Clinic could see if it was strep/​bronchitis/​something else.
We got up to CVS yesterday (⁶⁄₂₅) 10 minutes before the Minute Clinic opened. A woman was already signed in and sitting there with what seemed to be a minor cough. Forty five minutes later, it was his turn to be seen.
He was in and out within minutes.
You see, our insurance company changed the format of their ID cards at the beginning of June as well and we still have yet to get our cards. I had called when the coverage was confirmed and gotten every little scrap of information a healthcare provider or pharmacy could need. There is no option to print out a temporary card and the Minute Clinic is actually suggested on the insurance company’s website as a limited service clinic for situations like the one we were in.
The NP was very abrupt and rude with my husband and told him he’d need to have the physical ID card or pay out of pocket. While paying out of pocket was something he could have done, the idea of paying $ 89 for something our insurance covers was ridiculous. The $ 89 wasn’t broken down, so we weren’t sure if it was just for the rapid strep test, for the exam plus that test or what it was for and he didn’t stick around to ask because it was clear that there was no reasoning with this NP.
We left and ended up going to the ER as the area really has no other option. He was diagnosed with bronchitis (we are REALLY glad it wasn’t strep) and put on a high dose of prednisone and given an inhaler. I suppose actually getting service instead of a headache was worth the 4x amount our ER co-​pay is compared to what the Minute Clinic co-​pay would have been.
I asked him if he was okay filling his prescription at the CVS that this clinic was in and he said yes. He brought the paper with the information and they were able to confirm and accept his insurance. Minute Clinic is a division of CVS so I’m wondering why the pharmacy was able to accept his insurance without a physical card when the Minute Clinic couldn’t. I get that insurance fraud is an issue but he’s been seen there before, he’s in their system and I only have to wonder what would happen if someone lost their card or their wallet was stolen and they were awaiting a temporary card.