Crowne Plaza Minneapolis West

Very pleased with this hotel. Nice rooms, everyone is very friendly and the breakfast is tasty. The only criticism is the air system seems weak in the room. I definitely will be back.

I pretty much love this hotel.
Clean, comfortable and quiet rooms, with a hot shower, so that’s three stars right there. But what puts them right to the top?
Big Screen (42?) flat screen. Rooms in great shape. Caribou coffee in the rooms. Bar and restaurant. Great staff. Easy to get to from a lot of areas. Buses to move big parties to restaurants outside the hotel (30? No problem)
But the thing that puts them over the top is the full gym. No, not just a couple of pieces of exercise equipment. Racquetball courts, pool, weight room, Yoga room, warm up room, six treadmills and three elliptical. Staff. Opens at 5am on weekdays. All wrapped into your room price.
Also, very decent meeting space and fine food (for a conference)

This Crown hotel is very unique compared to other places I have stayed! One side of the hotel is where the guests stay. The other side is where conferences and trainings are held! There are 3 places you can eat with good food. And there is 4 floors of the athletic center. Overall the hotel has a good layout. I really enjoyed the service. Everyone is friendly, helpful, and very professional.
However, it’s the rooms I have an issue with. I found hair in 2 hairs in my restroom. One in a set of clean towels. The other is at the corner of the bathroom counters. Very gross and I was sure it was not mine because I found this right when I walked into the bathroom.
My friend also stayed at another room and his found his money and a pair of earphones stolen! What was even worst is that he hid his wallet at the bottom of his luggage and even hid his cash at the back of the wallet. $ 30 cash missing when he returned! I can’t not believe this happened. The hotel was very apologetic and immediately replaced his missing cash and will reimburse him for the cost of the headphones. Be very careful when you stay here. They never found out who took his stuff but I made sure I don’t ask for room service anymore because it’s not worth getting your stuff stolen!

I have been here twice, for a week each time, and am very surprised at the recent horrible review of this hotel, my experience was quite the opposite, nice rooms, clean, quiet, and good food. Lots of places to walk nearby. If I have any complaint its that the beds were too soft, I prefer a pretty firm mattress.
On this recent trip, my suitcase handle broke upon landing. Pat, a bellmen here, was super helpful on making sure I would not have n issue with it on my return trip.
Also all the wait staff in the restaurants are so friendly and responsive.

This is a dated, dirty hotel with horrible customer service. Please see the list below of dirty items in our room, that were not cleaned after multiple requests, until I finally let the front desk know I would clean the room myself if they would just bring me a vacuum and some windex.
Room 5030
— The carpet was never vacuumed. We walked into the room, and there was a dirty used bandaid on the floor, crumbs, and candy.
— The nightstand has a sticky spill that dried on it*
— The phone and alarm clock is covered in dust, and the same sticky stuff covering the night stand*
— The drawers have crumbs/​dirt in them*
Hotel Lobby
Someone had thrown up in front of the elevators, and it took a very long time for it to be cleaned up. Over-​all, dirty floors.
I don’t expect a response to this review by hotel management. The manager on duty made it clear that reviews did not matter to him, and apparently neither does good customer service.
* Notice, I wrote this part of the review in the present tense, because after many requests for these items to be cleaned, they never were.

I think this place would be perfect if you just want to disappear for a while on a stay-​cation. It’s not particularly centrally located to anything but, it’s a nice enough hotel in-​and-​of itself, that you could go for a mini-​walk on the grounds, use a picnic bench outside or while away your day in the fitness center.
Pros:
–Huge
–Away from hustle-​and-​bustle
–Pleasant interior
–Fitness Center
–Parking Garage and outdoor parking
–Pool & Hot tub
–Bonus points to the hotel for having accessible options for both room and pool
Cons:
–Suburban
–At least for the time that we were there the hotel pool was pure chaos with about 20 kids seemingly unsupervised or extremely loosely supervised in the pool. I would go so far as to say the teenagers «horsin around» in the pool rendered it unusable for anyone over the age of 18. That’s episodic though. May you have a calmer pool experience than we did. We stuck to the hot tub for safety purposes.
–Limited hotel menu
–The air conditioning in our room was extremely weak. I had a hard time sleeping because we could not really get the room cool.
Overall: I would say this is a solid hotel option for the Minneapolis area. For most of the year I imagine you don’t need the air-​conditioning in the room.

Friendly staff, beautiful décor and spacious rooms. Only down side is the parking lot, it is a distance from the lobby entrance. Their pride and joy is the athletic club that is attached to the hotel. Hotel guests can take advantage of the full gym with indoor pool at no additional cost.
Complimentary drinks and appetizers from 5 – 7 pm for reward members. 5 minute drive from a shopping center with a Super Target if you forget anything or want to grab snacks.

This is a great hotel! I have to say I am very impressed with how clean and quiet and luxurious my room was. Had a great stay here a week ago and I am already yearning to go back. The huge flat screen TVs make lounging around watching movies so relaxing and I love the comfortable beds and pillows. Sad I had to leave! They even have an on site restaurant and work out facility. Great hotel! Great staff!

It was our 28^th Anniversary weekend and I had scheduled back to back concerts at the Medina Entertainment center so we needed a place to stay in the area. I believe we picked the best place for location and value and atmosphere. The girls at the front desk gave us two free cocktails and complimentary breakfast upon hearing we were celebrating which was such a nice gesture!
The rooms and hotel itself were very clean and tasteful. My husband and I both commented on how comfortable the bed was – it was like sleeping on a cloud. The water pressure was good and hot!
The room had it’s own little Keurig and a mini-​fridge – I could hear some shenanigans going on in another room so if you are expecting no noise at all or sensitive to that perhaps ask for a quiet room when booking – so they put you off by yourself if at all possible.

I was initially here for a convention. (Room review follows below, too.)Finding parking was difficult only because the convention was so popular. Trying to find the entrance could have been better labeled from the overflow lot but it was not too far to walk outside. This is a large hotel and has lots of space in the lobby, meeting room, conferences spaces, restaurant, etc. In other words, once inside, you may have to walk a bit.
The lobby space and meeting room were well appointed and very comfortable. Every employee not engaged with another guest greeted my happily when they would see me pass by, even when I was not approaching them. I was so impressed by the hotel that I spontaneously booked a room for the night. And I am not usually spontaneous. But the outside feel of the hallways in the room area were endearing, warm and welcoming.
The very gracious front desk personnel gave me the convention rate even for my last minute booking. The king room was very spacious, spotless and comfortable. I have never been in a hotel room that was so quiet. I heard only a single door open once, despite the fact that I could see so many guests in the halls.
We were provided with a complimentary toothbrush and toothpaste. Such a great service when they knew we had made a super last minute decision to stay!
The bed was incredibly comfortable. I would stay here again anytime! !
The room includes a very comfortable leather (or like leather) chair and ottoman, desk and desk chair, a closet area with a door, a refrigerator, an ironing board and iron, blow dryer, plenty of towels up front, and of course, flat screen tv. Small awesome detail: the person in the bathroom and making coffee can have lights on, while the person sleeping can remain in the dark.
There is always room for improvement.. in this case, the coffee service. There is a Keurig in the room but it is built for service for one instead of two. While 2 pods were provided, one was regular and one was decaf. Additional pods are $.75. While not expensive it is a little frustrating to have to order more, just to get 2 regular cups of coffee.
But truly, the hotel design, the friendly staff, the incredible comfortable and beyond belief quiet in the room, make up for the single drawback.

Overall the hotel is nice, but as anyone wants to do when they stay at a hotel is sit back relax and watch a movie. well the crowne plaza is the first hotel I’ve ever been to that doesn’t offer pay per view or any movie service. Not even a DVD player! Got stuck watching little people big world on my vacation instead of guardians of the galaxy. Not vacation ruining, but disappointing, bring your own DVD player.

I am very disappointed in this place. I am here for a healing and meditation class and conference so was looking forward to this time. I got a freezing cold room with a broken tv. Keep getting request to send maintenance guy but he says he can’t do anything and am told lies and runaround by staff. Am told they only have smoking rooms and that I would get a new room tomorrow, then MAYBE I will get a new room tomorrow, told they would send a space heater, then housekeeping shows up later with stiff blankets. On top of that the sink drains poorly and the toilet keeps making noise.

Good service. Clean rooms. Half decent food. Great staff. Can’t go wrong here for business travel.

This is a review of the conference facilities and dining only. I was here for a local conference and the lobby areas have a lot of natural light, lots of seating, and feels cozy yet spacious. The red brick walls everywhere give it a somewhat old-​fashioned feel.
The Regency Ballroom had comfortable seating. Finding the smaller meeting rooms was a challenge — you have to find your way to the specific stairs that take you down to a maze of windowless corridors and ultimately to the meeting room you are looking for.
Lunch was decent, and the desserts had quite a lot of variety plus taste, from key lime pie to pecan tarts.
Walking from the main parking lot to the hotel entrance is via a pathway that winds around and later, I found out that there was a shortcut, which is not very well marked at all. The parking is weird, tucked away to the side of the entrance. Doesn’t make sense for a place with long winters with a lot of snow.
Everything was fine but nothing was wow. It’s a large hotel without a signature or style to make it memorable.

We have stayed at this location a number of times. It is in a really nice and quiet area. Off of the freeway, but shopping and restaurants are easily accessible within in a short decent. Also, Maple Grove is about ten minutes away with tons of nice shopping and restaurants. This CP is right along a trail that winds through a really nice neighborhood across the street. Perfect for running in an unfamiliar area.
The hotel itself is very nice. The employees are friendly. The beds and pillows? Out of this world. So comfortable — it’s like sinking into a comfy cocoon =) There is a bar/​lounge area that seems very nice. I believe there are two restaurants, though I may be wrong about that. We have eaten dinner at one of the restaurants once and weren’t incredibly impressed. I had the Caesar salad with salmon and it was good. I don’t remember what my husband had.
The rooms are all very nice. We’ve stayed in several different types of rooms and have been pleased with all of the rooms themselves. Here comes the complaint. I believe we’ve stayed at this location maybe five or six times. Maybe seven times. Our earliest stay was in February. In Minnesota. Know what that means? It means it is damn cold outside. In fact our last stay over this past weekend was during a cool front, meaning that it was technically chilly outside (60s). Every single time we’ve stayed at this location our rooms have been warm to the point of us needing to open the window to try to combat the heat. No matter how low we have set the temp setting (in each room) it never cooled off. This last time I finally said something because it was just HOT in the room. Like, step outside into the hall and we were like «Ahh!!! A reprieve!» So I stopped at the front desk one day on my way through and mentioned it to an employee. Was told that a maintenance person would come up and look at the a/​c. Went back to the room to wait for him/​her and no one showed up. The front desk called to make sure the issue had been resolved and said that they would check on the maintenance person when I told them no one had shown up. No one ever did. So the next day I had an employee who I happened to see in the hallway physically step into the room so that he would understand how hot it truly was in the room. Within 20 minutes a tech was there to check on the a/​c. According to him the central hotel a/​c wasn’t turned on. What? He said they would turn it on but in the meantime brought me a box fan that had been sitting down the hall in front of another room since we had checked in two days earlier (probably because their room was stinkin’ hot too.) A box fan. A box fan that we used for the next three days because it never cooled off in the damn room. Upon checking out I mentioned that the box fan was still in the room and explained WHY we had needed a fan. According to THIS employee the central a/​c unit basically doesn’t kick on until it reaches a certain temperature outside. Which is crazy because THE ROOMS ARE HOT inside even if it is 60 degrees outside (which isn’t even cold!!!) Honestly, we are not picky people, but this is a deal breaker for us. When you are spending a nice amount each night at the freakin’ Crowne Plaza you shouldn’t be depending in a janky box fan sitting on the desk to cool you and your room off.
My three stars take into consideration everything — the hotel, the staff (Greg at the front concierge desk is so incredibly nice.), the amazing beds/​pillows, and the a/​c issues. There are so many positives but that whole box fan deal brings their rating down for me.

Je suis un habitué de cet hotel, venant ici très régulièrement pour des raisons professionnelles. Si vous êtes membre du Priority Club, du lundi au mercredi vous aurez droit à un petit apéritif (à volonté devrais-​je dire) gracieusement offert de 17:00 à 19:00 dans une petite mezzanine privative.
Les chambres bien qu’un peu vieillottes sont désormais équipées de machines Keurig, et même les gels douches et autres shampoing ont monté en gamme depuis quelques mois. La gamme Crown Plazza change son positionnement Marketing on dirait!
Le personnel est plutôt sympa, notamment au Priority Club, mais aussi au Creek Lounge, où Josh, le serveur un rien pince sans rire, vous fera passer une bonne soirée.
Le service de Shuttle est très disponible et permet de se rendre partout alentours. Enfin le petit déjeuner est pléthorique et la salle de sport très appréciable.

Book this one to be on the west end of the city. the hotel was everything I was expecting, and a little bit more. We found the overall look and feel of the place to be very comfortable. The fitness centre that is part of the hotel, but available for locals was not what we where expecting but very nice none the less. Overall a nice place a little out of the way.
Since Sunday was our last day we decided to try the Sunday brunch at Europa, in the end we found selection of food to cover the basics, however the omelet they make for you must have been cook in a lot of oil as it was almost uneatable as it sat in the plate oozing oil, was it worth the $ 13.95 each, depend what you are looking for.
If we needed to stay out here again this is definitely a place we would consider staying, but not eating here.

Like Amanda, I was here for a meeting. I love the location, and have not been to this part of Plymouth. The intersection on 55 west before you turn off has some good looking eateries as well. Next time I will take advantage of this rather then do the hotel buffet at $ 22. a day. It just wasn’t that great. They did go out of their way for my friend who couldn’t eat anything off it, and they gave her a nice white fish. The conference room downstairs is awesome. The lobby is very bright with a great view, and roomy, comfortable chairs all over. I was not thrilled that such a classy hotel left a full tray out for all to see the next morning. But I called them and they took care of it immediately. The sound is good. I was with the Learning Strategies Corp. and they do all their events here. The most impressive thing is all the chandeliers in the room. Not only do they give plenty of light, but are just gorgeous, and I want one in my dining room. The main lobby has nice furniture, not too old, not ultra modern. A welcoming hang out. However when I come back, I will stay at the hotel for a weekend. Driving home to the cities is very creepy.

Nice! Great Hotwire deal for $ 60 a night (day of). Clean, visually appealing and great customer service. Beds are nice too!

If you’re looking to host a meeting … this is the place for you!
I was hosting a training class for for 20 people and ended up choosing the Crowne Plaza Plymouth and could not have been more impressed! I run training classes several times a year and have them hosting at locations all around the United States and Canada. The meeting & sales staff was top notch. I was very impressed that they called me about a week before my meeting to go through the details of the meeting to make sure they were ready for everything I needed.
I really liked that they offered «shared breaks» with other meetings going on outside of our meeting room, so we did not have to deal with the smell of food in our room … but we had more selection for breakfast and afternoon breaks because there were people from several meetings eating off of the same breakout bar. It was replenished regularly so we never ran out of food and it was always fresh. They have a soda cooler, so my trainees could choose any flavor of soda, and drink as much as they wanted, instead of being charged on a per-​usage basis. It really helped me manage my budget better!
Someone from the banquet staff checked in on me every morning to see if I needed anything before the class started, and also checked on me each night to ask how the day went. WOW!
I also stayed over in the hotel so it would be a short commute for me. While the hotel is about 30 minutes from the airport (I arrived on a Sunday, probably a longer commute during weekday rush hours) — there were many restaurants, grocery stores, shopping and a Target within 1 mile of the hotel. It’s in a great residential neighborhood, so I went out for a jog several nights and it was nice running through a quiet neighborhood and felt very safe. There is a Caribou and Starbucks within a few blocks and the hotel has a beautiful décor.
The restaurant is a great value offering a lunch buffet with your choice of a cold, build your own sandwich and soup … or add on a hot entrée and dessert for just a few dollars more. It was a GREAT value. When could you ever get a lunch in a hotel restaurant for under $ 12?! The staff is VERY friendly and greeted me every time I walked past the desk.
The rooms were very comfortable, big flat screen tv’s, nice and quiet, and tremendously comfortable beds! I have a Sleep Number bed at home, so I often don’t look forward to hotel beds, but this one was great!
I would absolutely book another meeting or training class at this Crowne Plaza! In fact, if I was in town for personal travel, I would stay there too!
Room Tip: I booked a suite and it was VERY comfortable, but if you’re in a suite … make sure you look in the 2^nd room, the couch is comfortable and the desk is in the «living room» side. I originally thought my room didn’t have a desk since it was not in the «bedroom» portion of the room.

I’ve stayed at a few Crowne Plaza hotels while on business travel and this one has to one of the nicest I’ve been to. Everything from the general décor of the hotel to the service provided by the staff was excellent. Even though I live not too far from the hotel I decided to stay here since friends of mine where having their wedding reception at the CP event center. I’m not usually a fan of hotel food but the dishes served were all great from the steak to the starter salad.
Although the hotel and service were both outstanding there were a few things about it that prevent me from rating it higher than 3 stars. The first would have to be the whole parking situation which is a good 5 minute walk away from the hotel entrance. Plymouth is far from being a bad place to walk around at night but the walk to the hotel might not be as pleasant when it’s raining or freezing cold out. The second would have to be the ambient temperature in the hotel and rooms. I know it’s not typical to have 80 degree temperatures in October but it seemed like they didn’t turn up the A/​C to account for the change in weather. The A/​C unit in the room I stayed in also was set to the lowest temperature but still seemed to have a difficult time keeping the room relatively cool.
Parking and temperature aside, this Crowne Plaza location is still an awesome hotel to stay and/​or have your next big event at.