Bertucci’s

When you see bertucci’s you automatically think of brick oven pizza. Where I grew up, I love brick oven pizza. My boyfriend and I was catching up with some friends and decided to come here for lunch one day since we were already in the area and was hungry .
I had my puppy with me that day and was able to be seated outside with her with no problem. This place isn’t pet friendly but I was happy that they still let us dine in .
They had an awesome lunch menu at good prices. So I ordered the rigatoni, broccoli and chicken for lunch. It was okay. I just think they could used a tad bit more flavor in their sauce. For apps we ordered the brick oven wings samplers, bertucci’s samplers, and mozzarella fritta. My boyfriend orders the pizza to share with me. They all were very good. Although from the last time I’ve gone to bertucci’s which is years back, they quite changed their menu a little bit. But no complaint .
My waitress was nice and attentive. Overall, it was good service.

The food wasn’t good but edible and we were all starving. Our waitress was very nice and the service was fast.

Ack… pass this by. While the dinner special was well priced ($ 19.99 for 3 courses), the food was universally awful (exception for sausage soup). Meatballs were rubber, pasta undercooked (think «raw asparagus» not «al dente»). The kicker was the $ 15.50 for a house glass of red wine! For 8 ounces… I almost choked on my burnt apple crisp dessert! The 2^nd Star is solely for the server who was prompt (and embarrassed about the wine price when questioned). Too many other options nearby. Pass…

I had high hopes visiting this location as the one near me in Virginia is sadly no longer. Visiting the area for the weekend I hosted a couple of gals for dinner.
Initial contact with this location was positive as we were going to have about 10 – 14 gals but with the threat of Joaquin out dinner group dwindled to 4.
On arrival we were promptly shown to a table but I had to point out to the host the food left on the floor as the area had not been swept after the previous group. Hazards of broccoli and crayons were noted which I pointed out to my friend on a walker to avoid.
Now while we seated promptly we weren’t greeted by waitstaff immediately. In fact I overheard a discussion that they were trying to figure out who our server would be. Now this wouldn’t have surprised me mid afternoon but we are talking about 5:30 on a Sunday,
Our server finally came over and asked if we wanted to wait till the other two arrived… No we said and we promptly ordered moscato sangria (very refreshing) and guacamole and chips as my friends likes. However it was sort of tasteless… I had to add pepper, salt, and the spices from the oil mixture we got for our bread to name it reasonable. Yes I know why would I order this if not at a Mexican place. So if you like bland mashed avocado with some onion and diced tomato then order…
We had to constantly ask our server for things even after requested… Utensils, bread, butter, tea… Just set a bad tone.
Order taken and overall food was as expected. If just on food probably would have given this 3stars even with the guac being boring.
But we get to the end of the meal… We get checks… And wait… And wait… And wait… Finally our server appeared to run the checks. I have to admit we talked about just leaving since no one seemed to want to take our money.
Luckily I had great friends with me so we enjoyed ourselves as the company made up for everything.

Eh. I would avoid this chain and go to one of the many other restaurants nearby. Heck, head over to the Chipotle right down the street for a cheaper and tastier meal.
The food is very underwhelming. My stromboli was soggy and had a hair in it. The customized pizzas are skimpy with the toppings. The salads are disgustingly overdressed. The sole reason that Bertucci’s gets 2 stars instead of 1 star is the complimentary rolls, which are served warm with butter and olive oil.

«This place is awful” — mom
This restaurant was decent and I felt the service was great. I ordered the shrimp scampi and although it looked bland, it was tasty, but with a bit too much garlic. The drink I ordered was bland, it had absolutely no flavor and no taste, just like water. My mom complained the whole time about having no garlic on her pizza. Our experience could have been better, and we all agreed that we should have gone to P.F. Changs.

Menu pictures are definitely better than the actual dishes. Three members of our party ordered shrimp scampi — it was so bland and unappetizing-​looking. The shrimp looked anemic and overloaded with garlic. I actually took some for my Puccilli pizza which on the other hand was somewhat good. Only because it was loaded with veggies, sausage and good sauce. Oven fired always makes it good. Waiter nice friendly and courteous.
Overall I would only recommend if you didn’t have any other choice. I personally wouldn’t come back.

DO NOT EAT HERE UNLESS YOU WANT TO GET SICK!!! I came to eat dinner with my wife and witnessed servers putting toppings on pizzas with their bare hands, wiping their hands on their clothes, and then putting more toppings on pizzas. If I worked for the health department, this place would be shut down.

Came here for a quick bite to eat after shopping at the mall. I had the ultimate pizza, which was tasty and my boyfriend had the chicken parm. Chicken parm came with three good size pieces that were good. Food wasn’t spectacular, but it was good and we would eat there again.

I came with with fairly moderate expectations and had been to another location a few years previous. The gentlemen who greeted us and sat us was very pleasant and enthusiatic about telling us about their bar and promotional offerings. Our server was friendly but we did have a negative experience when she brought us our bread. She tipped one of the table special menus into the plate with olive oil and quickly picked it up. I kept expecting her to get a new one but when she walked away I had to ask her if she was going to bring a replacement which is when she smiled and said «I was hoping you didn’t see that.» It’s things like that that make me lose faith in what could be happening in the kitchen. Beyond that that food was ok, nothing special, but the server was seen very little after bringing us the food.

Worst dining experience ever… ordered stuffed mushrooms as an appetizer they were mediocre then I ordered a Caesar salad that came out with iceberg lettuce and when I question the server he said oh yeah sorry we were out of romaine lettuce so I had him throw a spring roll mix (which was just iceberg lettuce) together for you instead of coming to ask me if I would like somthing different then not even 3 minutes after our salad and appetizers came out they brought the main course we hadn’t even finished the appetizer let alone touch the salad… The salad was wilted and the fettucini alfredo is the worst example of fettucini alfredo I ever had in my life and the portion size was tiny… Needless to say I would not recommend this place nor will I ever be going back…

I being the beer afficianado always have to order a Peroni, their Italian beer. I always order the shrimp bella napoli pizza which is really good. Just wish they had more Italian beers to choose from. Overall a good place if you want a quick meal.

My girlfriend and I have been to this Bertucci’s many times and have decided to give it 4 stars for the food. We have never had a horrible experience as other Unilocalers explain on here but also usually eat here when it is less busy. As for the food, it is an italian chain restaurant so you obviously can’t expect it to taste like it is straight out of an italian’s kitchen. For a cheap italian meal, this place has some decent food. We have also had some very friendly, efficient waitresses here as well as some who weren’t as good but this can be expected with most chain restaurants not serving 5 star dinners.
We usually begin our meal with the appetizer sampler that contains wings, meatballs, and fried mozzarella. We also order pizza 90% of the time from here as they make very good pizza from margherita to four cheese white with prosciutto and caramelized onions. We have also tried some other appetizers as well as some entrees and never been disappointed by the food here. Overall, we would recommend this place to anyone who just wants a casual italian meal with pizza.

This is not the top of the line for Italian, and surely not very authentic, but the food is decent and inexpensive, and we’ve only ever had good service there.

Friendly server… good food. Not cheap, but a nice restaurant and employees were accommodating. I liked the outside seating, but wish it wasn’t smoke-​free (lol).

Awful. Save your money. Food is terrible and usually the wrong order when you finally do get it. Service is rude and lazy. Absolutely a terrible experience all around.

Terrible. go to springfield and have justine make a drink for you. she rocks!
Ask for a lemon drop maritni with some sprite, and it comes out in a soda glass with a straw and ice. reallyyy??? i ask please put in a martini glass and strain. she tell me no the bartender wont do that? all it is is vodka and sprite, .ok but i am the customer you little twit.. attitude she gives me. Side of spaghetti comes out no sauce n it, so i wait 10 min… chicken marsala dry and chewy no sauce on it.. do not go. SAVE YOURSELF THE STRESS.

My husband and I were visiting our hometowns and decided we would go to Bertucci’s for dinner. I had only been here once before, but it was back in 2004 before I moved away, so I was looking forward to eating there again.
We arrived during an off period on a Sunday evening, and it wasn’t that crowded. However, they seems to seat us in a room that was off the rest of the dining room. I am assuming that it’s normally used for larger parties and overflow. Well, it was us next to a very loud table, and it was right near the window on the inside of the mall, so anyone walking by can see us sitting there. While that’s not necessarily the issue, the sun was coming down right through the window and reflecting off the doors of the mall, which was annoyingly bright.
Our server was Adrianna, and she was very nice. She was attentive, and just an all around decent server. The food was delicious, and the service was great. Aside from being seated in a weird area next to a loud table, I give it 4 stars, and would likely eat there again.

Ugh. This place is awful. I don’t know about their other locations, but the one in Plymouth Meeting is the worst. I’ve only been here twice, but that was enough. My first visit was about 2 years ago… The service was soooo slow. At one point me and my date actually watched our waiter stand outside our window smoke a cigarette while we were waiting for drinks. Oh, and of course he didn’t wash his hands before coming back to the table. Our food took forever which is uncalled for. The place was empty. I got some kind of chicken salad and it was disgusting. The salad wasn’t fresh at all and the chicken tasted like a wet dish rag. That was the first visit.
As for the second recent visit. I went after a rough day at work with a friend, even though I slightly resisted because of my previous bad experience. Again, service was super slow. When I ask for an extra minute to look at the menu, that doesn’t mean come back 10 minutes later. Again, wasn’t even busy. Like 3 other tables. Okay, so super slow crappy service. I just got some kind of sauce and bread thing. Bread was burnt, so was the top of the sauce. I’d rather not have my meal charred. The only good part of the meal is their complimentary olive oil and rolls.
My main gripe with this visit was our waitress. I had asked her to only charge my card my amount, I was dining with a friend and had a very strict limit I could spend. About 2 hours after I left I noticed that our «lovely» waitress had actually charged my card TWICE, which made my account go below what I needed to stay in my account for my auto paid cell phone bill two days after. I called and complained and the manager said that it was a mistake and that the waitress voided it. Okay, but even though she voided it. it still showed up as pending for exactly a week which meant my bank account was in the negative that whole time. THANKS DUMMY! I had to deal with so much hassle with my bank and my phone provider, just because of her. I will definitely never be coming back to this establishment and I’m going to place a formal complaint with the company.
Save your money and frustration. Don’t eat here. If you’re at the mall go to Whole Foods or PF Changs. Both are amazing.

Dear Lord, why do I continue to do this to myself! Why don’t I take a hint when you give me one?
Boy was this disappointing! I honestly don’t get how one restaurant in a chain can be so different from another, at least when it comes to food. I’ve been to both this and the Bertucci’s in Bryn Mawr and the difference is staggering. Here the service is fantastic but the food a whole big pile of meh, while it was the exact opposite at the other one.
I must say that our waitress was fantastic. Some of the best service I’ve had in a while. So I can’t fault her for the less than steller sangria (i’ve had better wine in church) or the terrible entrées. She is definitely the reason why they get 2 stars. Otherwise, it would have been a big fail.
That being said, my parents, brother and I came here for lunch and I wish we hadn’t. I admit that everything before the entrées came was pretty okay. I had the shrimp and corn bisque which was delicious, my parents agreed the minestrone was good, and the tuscan chicken wings were tasty. The salad could have been way better. I’m with the school of thought that takes the center out of iceberg lettuce, but Bertucci’s seems to prefer using every bit of it, including the browning parts. I could make a better salad at home. In a large bowl there were about 2 grape tomatoes and the rest was lettuce and some onions. Rabbits would have loved it.
Now on to the entrées. I’ve never seen such a big bowl of fail in my life (when it comes to food that is). How can a kitchen make every entrée ordered taste so weird and disgusting. I ordered the chicken piccata and couldn’t get past one bite. I spent the rest of the meal contemplating how I can fix this culinary mess when I get home. It was supposed to have a lemony taste (and I love lemons– i eat them by themselves all the time) but it tasted… i can’t even describe how offended i was.
I tried my mothers chicken parmesan and it was marginally better. And that margin was tiny. I’m still trying to figure out how one screws up chicken parmesan. My father ordered the chicken marsala. There’s no way that was marsala wine sauce. It tasted burnt and just plain weird. Honestly all three dishes had the weirded tastes. I’ve eaten at the other Bertucci’s and the food was nothing like this.
I’m pretty surprised we didn’t complain, but the damage was done and we doubted the kitchen could repair it.
Never again. I should have just gone to Chipotle.