Young Kang MD

The worst review I can ever give to anybody is this place, I usually feel bad to shout in the public like Unilocal and put reviews that may ruin a business, but, this place really deserve it.
I’d highly recommend not to go there, I called their office today to get lab results, I can’t imagine how rude and unprofessional the lady that talked to me is! It was unbelievable and full of lies.
I was waiting for these results eagerly and trying to gain every month, they received my lab results in Friday and didn’t call me till I called them in Monday’s noon, these promised to send the results over email because the doctor is not coming to the office soon at all. I waited and nothing happened, called again and was promised to get it in my inbox before 5:00 same day. I called twice at 4:30 to figure out what is going on and they told me that I have to wait the doctor to come back and sign off the results, why she didn’t tell me initially about this? I have no idea, she managed really well to get me mad and told here I’m never going back to their office at all. Not to tell, how rude and unprofessional the staff is (except probably a lady or two). She also lied couple of times and then told me we will have the doctor probably come today while she said he is not coming for 4 days or so. I was absolutely pissed off and insisted to get my results emailed and no need to wait for the doctor to be back.
On the other side, Dr. Hsieh seems very unprofessional either and he was making everything dark for us. It was absolute waste of time and money to meet him or go there.

I am writing this review today based on my experience primarily with Dr. Kang’s office staff which I consider rude and unresponsive. I personally walked into their office on ⁶⁄₂₄ to sign a release form for my records to be signed and faxed to a new urologist for my upcoming office visit that was scheduled for ⁶⁄₃₀. The technician reluctantly assisting me at the window was rude even though I gave her all the information including Dr. Schmidt’s fax number myself.
The records NEVER arrived and I had to call their office AGAIN on ⁷⁄₇ and insist they fax them over and call me back to confirm they accomplished this after they spent much time trying to locate the form they claim to have misplaced.
Dr. Kang needs to get involved in the front office of his practice and find out what’s going on so their behavior doesn’t reflect poorly on his professional interaction with his patients.

This review is mostly for the office rather than the doctor.
You have to be very careful when you step into that office with your insurance card. I wish i could give them 0 stars. The office personals are bunch of irritating people. Fisrt of all they wont call your insurance even if you are 100% sure that the insurance is accepted. They expect you to call the insurance.
And they say that pay full amount and then we will bill the insurance. After a month NO response. they say they billed the insurance company 2 times.
The billing department lady Sky is a con. She is absolutely the most useless person I have met. Totally unprofessional. Who cuts the call on you and does not pick up the call. Is this some kind of college Romance. Grow up come on. who is loosing business? Your doctors. I lost 150, but thats no big deal.
Never ever agree to pay full amout and later reimburse. that later reimburse will never ever happen.
The worst experience of my life.
That Lady Sky is a kid. She does not deserve that job for sure. and the front desk people are pathetic themselves.
This office will never have my business again.

I was referred to doctor Kang because my regular doctor could not figure out why I was in pain — just that she knew it was something to do with my bladder. After twenty minutes of just asking me questions — Dr. Kang knew what was wrong and helped me with a solution. That was five years ago — I have been pain free since. His office is clean, his staff very nice, and he is quite professional. I have also seen his associate, Dr. Tsang and he is the same — courteous and professional. I highly recommend both of these doctors.

Dr. Kang is a wonderful urologist, and the closest one in Fremont to offer the physical therapy I need. I had to deduct a star because his manager Skye is heinous and doesn’t run the office well. On my first appointment, they wouldn’t let me in for 20 minutes until I called my insurance to verify my gynecologist’s name to check her referral. They never heard of my referring doctor and had lost/​misplaced or didn’t receive the paperwork and didn’t tell me until I got there even after they had confirmed the appointment. Had to get a corrected authorization with my Hill Physician group case manager Kathleen for the upcoming treatment also as Skye initially wanted to delay my treatment for 2 and a half weeks unnecessarily, and I wanted to proceed as soon as possible. I had Kathleen call them to correct it. When the office called to confirm my appt. they left a message for me to call back. So I did, and when Skye answered she asked if I could hold, I could not because I was trying to hold and care for my 7 month old but that I was just confirming tomorrow’s appointment. She wanted me to call back again, so I did. The day of my appointment I was called in by Skye who literally made up a bunch of lies of how I need to be kind to the staff and how not being able to wait on hold was unacceptable. My appointment itself went fine with Dr. Kang and Amrit the nurse, and I made absolutely sure I was courteous to everyone. But when I called back Skye to tell her I felt she was discourteous to me by calling me in and that I disagreed with her that I was «unkind» to anyone as when I asked her for examples in our meeting, she had none. I think she was just angry I didn’t wait on hold like she wanted and that I had to change her delayed authorization. She acted like she had corrected it by telling me she got me an authorization by telling me I upset 4 people when I only spoke to two, and one of them was my nurse who I got along with. Give me a break. She told me if I didn’t like it she was going to talk to Dr. Kang and I could find another urologist. When I expressed I was happy with Dr. Kang and my appointment and that I was just trying to get in my side, she wouldn’t let me finish. «We can stop right there. Let’s leave it at that!» and then hung up on me. What a royal witch on a power trip who tried to end my medical care with Dr. Kang for no reason other than her ego. Just stay out of Skye’s way, and you’ll be fine with Dr. Kang, but you may have to walk on eggshells to do things Skye’s way. I am still going to this doctor and doing my best to steer clear of the Wrath of Skye.

A GREAT urologist in the 925 area. Went there during my battle with testicular cancer. Dr Kang was professional and most importantly, adamant about my care plan. While due to insurance reasons, I was not able to continue care with him, he was more than kind and giving during the time I was a patient of his.
His waiting room is VERY small, so have others who may go with you sit in the waiting area down the hall.