Valley Plumbing Home Center

Zero star for this place and –10 stars for Mike
Unprofessional plumber who doesn’t know how to fix pipes, over charging for three of his mistakes.
I would not do any more business with this plumber

Really wish that I didn’t have to write a negative review for Valley Plumbing; I was really hoping that they could be my go to plumbing company for all of our future needs. However, I am not happy with my experience. We needed new sinks and faucets in our kitchen and after much research I chose Valley Plumbing because of the good reviews that they received. After the work was done, my husband and I were very happy with the sinks and faucets. However, a few months after the install the special feature (i.e. the ability to tap the faucet on and off) of one of the faucets stopped working and our pipes started leaking when we ran the dishwasher. I called Valley Plumbing and one of the mechanics came out. The following two things were determined:
— The battery pack was defective for one of the faucets that they originally installed. He messed around with the faulty faucet for a while and then since we got the same faucet on two different sinks he took the battery pack from the good sink and tried it on the faucet that wasn’t working. Personally, I don’t think that he should have messed with the good sink.
— The connection for the dishwasher was not connected appropriately, which was why it was leaking. He immediately said, «we aren’t the ones that did this work, are we»? And I said that they did in fact do the install. Ultimately, he realized that he was the one that did the initial install! In fairness to Valley Plumbing it was not leaking when the install first happened; however, it couldn’t have been connected tightly enough for it to already be leaking just a few months after the install. I asked him about how to pull the dishwasher out because I wanted to ensure that there was no mold behind it as a result of the leak. He then noted that the dishwasher connection probably came apart because we were trying to pull the dishwasher out. This was completely false and I did not appreciate the accusation, as we never actually pulled the dishwasher out. It seemed to me that he was trying to place blame on the faulty connection work that he did.
All of this work took an hour and then I received the surprising news that I had to pay $ 134 as a result of him having to come out and diagnose the problem (including time spent taking apart my good sink faucet)! I expressed my dissatisfaction with this as I just paid Valley Plumbing thousands of dollars for 2 new sinks and 2 new faucets and now I have to pay for their failure to connect a part correctly and for a defective product. He simply said that I had to pay for labor. I asked if I was going to have to pay more when he came back to install the part, since he didn’t have the new part with him and he said he would have to check with his manager. He came back to install the new part today and I had to pay an additional $ 34, so obviously he never checked with his manager. I didn’t even say anything to him this time about having to pay the additional money since it seems like a lost cause.
I just don’t agree with this business model. This is bad customer service to make me pay an additional $ 168 for this. I could have been a customer for life, but because they did not do the right thing in my opinion I will not be using Valley Plumbing again nor will I refer them to my friends. Hope you all have a better experience than I did. I will say that we are happy with our sinks and faucets (now that they are both working correctly) and Valley Plumbing did show up when they said they would throughout the process. This is why I gave 2 stars instead of 1.

I had an issue with a toilet install. Mike from Valley Plumbing responded immediately to my complaint. Fantastic customer service — right? I jumped the gun and took down my original scathing review. When I called to set up a time to have Valley Plumbing come out to fix a faulty install, I requested a Saturday appointment so I would not have to miss any more work. I was told by the office person that I would have to pay an overtime rate. I decided to not to spend the effort to make it easy for Valley to correct their mistake. I hired an awesome handy man to finish up for them and to also do some work in another bathroom. I won’t be calling Valley again.

I had the need to replace an old shower handle that had broken off. Checked everywhere (box stores) but no luck. I drove off to VPHC and they immediately started to assist with suggestions and options for a replacement. They looked for the closest model and color and got me what I wanted with reusing some of the color /​parts from the old handle. All in all it was a very pleasant experience and got my job done. I am very appreciative of the entire process from the first call in to the pickup of the part. Will definitely be back for other plumbing needs.

Our water heater was leaking late Friday night. Saturday morning we called around to several places to get quotes on replacing the heater. Valley Plumbing had the exact size and brand we needed, the quote was within the margin of all the others, and they could put it in that day! The woman I spoke to on the phone to arrange the whole deal was pleasant and very helpful. The repairman Steve was efficient and had us a working water heater in a couple of hours. I would include Valley Plumbing Home Center in your search for a plumming repair or service. We were glad they were available to us on a Saturday.

Just finished a complete tear-​out and remodel of our master bath. John was very helpful in providing guidance on material selection and addressing any concerns.
The bottom line is simply this: We got a great job with no surprises.
Valley Plumbing finished ahead of schedule and under budget !
Thanks to John, Manuel, and Christian for their excellent work and good humor.

Stopped by my favorite plumbing store in my area today, Valley Plumbing of Pleasanton, and as always was made to feel how a customer should feel… Looked out for.
I had ordered a replacement internal part for a toilet we have at home from the manufacturer; but when it arrived I quickly realized they had sent me the wrong part. I brought into Valley Plumbing, and rather than telling me to ship it back and ask for the correct part. Dave an employee who helped us offered to simply make the swap with an item he had in stock and told us he would make the exchange with the manufacturer himself.
Little courtesies like that are almost as rare in the world of customer service as being able to talk to an actual human being when you call a business. But I can assure you it has guaranteed Valley Plumbing my continued patronage as a loyal customer, and I would recommend them to anyone who wishes for the best service anyone can offer!
–Jon

I had the worst day ever yesterday and these guys came through in a pinch. Hubby went to hospital, two of my three children were sicker than anything and both my toilets were clogged. I made one call to Mike and Sharol, and they took care of it for me. David was a hard worker and was quick. Solved our problem and made my day so much better. Thank you for going the extra mile for us!!! Word of mouth is best PR and I’ll be telling everyone!!! Thanks again Valley Plumbing!!!

Thank you, thank you, thank you to Mike and his crew at Valley Plumbing for helping my elderly parents by replacing their bath and shower fixtures based on their «vision» of what they wanted. When the vision wasn’t quite what they had envisioned, I had to step in and call Mike. Mike understood the mix-​up and was more than willing to help make it right, and at a price point that was very generous. Thank you for helping my elderly parents, and mostly for helping my Mom to be able to take a shower on her own without help. Priceless.

I had a sink valve leaking water everywhere. Called Valley Plumbing on a Sunday and left a message, not expecting a returned call until the next day. Mike called me back that same afternoon and came out to fix the leak. I highly recommend Valley Plumbing

No. 100 053
Thank you Kirk from Valley Plumbing for replacing old taps and connecting my washer and dryer in my new home. Kirk also thank you for showing me where to turn off the water and gas to my home. You were so polite and a pleasure to have in my home. I would not hesitate on calling Valley Plumbing again, if I ever need some work done.

I would like to add that Mike called us and rectified our situation in a very professional manner.

I’m so grateful for Valley Plumbing! I always call them when I need help with a plumbing issue. They are quick, effective and reasonable. Today, I needed help with my disposal. No one was available to come out to my house so they WALKED ME THROUGH the problem and helped me fix it! I’m having a dinner party tomorrow night so this was especially important to me. Valley Plumbing is a company that you can count on!

Had them come out for some urgent issues a couple times. No problems. Then, I called to ask if they could install a garbage disposal (yes, they can). I asked if I should buy a disposal before they come. The scheduler said the guys have them on the trucks. So I took the day off work to be home on our scheduled day. The plumber that came took one look at my sink and said «Oh, a farm sink. I don’t have the right disposal for that».
He said I had to pay for a full hour regardless. So, I had him look and fix a small leak. That took all of 15 mins. I said «The scheduler should’ve known to ask me what kind of sink I have» (farm sinks are more and more popular these days anyway). Since I was told that you guys have disposals, can I get a 45 min credit for another call?”.
The plumber abruptly said «Nope». He told me I could talk to the manager but I probably wouldn’t get anywhere. The rules are the rules. And then he made it clear he would not speak to the manager for me. Said I needed to call myself.
These visits are not cheap. I wasted a lot of money for nothing and that is not right. The plumber’s attitude made it even worse. So, now I keep Valley’s magnet on my fridge as a reminder of who NOT to call.

We just finished remodeling two full bathrooms. Our experience from the beginning was awesome. We worked with Vickie for weeks picking out product. She knew her stuff snd helped us chose the products we needed and actually respected our budget. John who is the foreman/​estimator was very professional and honest. The contractor/​technician, Namen, who actually did the work was awesome. His attention to detail was amazing. I would work with Namen on all our home improvement projects! The glass Company, Alcosta Doors, who installed the shower glass did an outstanding and perfect job. Every time we visited Valley Plumming, the customer service from the team was outstanding. Thank you Valley Plumming for an outstanding job on our two new bathrooms. J&K Moody

I came home one evening to find water leaking in my front lawn and figured out that this was bad, especially with the drought going on. Figuring I needed to take care of this quickly before any water nazis came knocking on my door, I called the City of Pleasanton to turn off my water. (By the way, the Pleasanton Water Dept gets 5 stars for excellent responsiveness and assistance).
The guy from the City recommended Valley Plumbing, so I gave them a call and had them come out the next afternoon. Within 2 hours, the guy (sorry forgot his name) dug a huge hole, found the broken pipe, fixed it, and explained why the piece broke (damn home builder).
I was dreading how long it would take and the subsequent bill, but considering the enormity of the problem, they were able to take care of this quickly and at a reasonable cost. I plan on replacing the plumber that I was previously using with Valley Plumbing.

Called to fix a leaking faucet in a shower that was growing worse by the day. Got an appointment on a thursday after calling in on tuesday.
Quoted $ 135 for service call + any parts and additional labor over an hour
Gentleman shows up and take a look at the fixture (I had taken a guess as to the model as I was at the office at the time I made the appointment) and immediately knew what the issue was but did not have the parts. Called the order in and was done in 10 minutes total.
Instead of charging me the hour… he said he could fix it in 30 minutes when he got the part and pro-​rated the minimum to be only $ 45 for first visit…
Showed back up the next day and finished in under 30 minutes and charged me the remainder of the original $ 135 minimum + parts.
Could have easily charged me for two one hour minimum visits but did not.
Did a great job on the repair.
Would highly recommend and call these folks again.
Good customer service and followed up two weeks later with a thank you card and a discount certificate for the next time I need service.
Class operation guys and gal!

Mark from Valley Plumbing came to fix a toilet and the dishwasher line that was stopped up. He was friendly, professional and had both tasks done within an hour, plus fixed both new toilet seats which I had installed incorrectly. He also explained in detail several questions I had about installing a clean-​out and running a camera into the sewer line. Very pleased!
Valley Plumbing also installed our new water heater a few months ago, and the reasonable price and great service are why we called them back today. They will be our go-​to plumber from now on!

By far the best place to go to when you need any plumbing done. An example for my husband and I was a time when our hot water heater gave out. It was old and did need to be replaced. We had contacted another local plumbing service who quoted us a ridiculous price. We told them we would shop around and get back to them if we decided to go that route.
Once we called Valley Plumbing, we explained what we needed and to our surprise, a plumber came to our home, installed the new water heater, on a Sunday by the way, and of course hauled off the old one at no charge. Their quote was significantly less than the others and the person who came to our house was very professional and thorough. I would recommend Valley Plumbing to anyone!

We contacted Valley Plumbing when we were on the hunt for our Sil Granite sink in the color we wanted in the timeframe we needed.
We had already placed an order with another plumbing supply place for our new toilets, a kitchen faucet and new shower heads but they advised us the sink we needed wouldn’t be available when our contractor was ready for the sink install.
Our contractor recommended we call Valley Plumbing and sure enough, they were able to get the exact sink we were looking for within a few days. I placed the order over the phone and gave my credit card and contact information. When the sink arrived there a couple of days later, I received a call, dragged the husband and the CRV and loaded up the sink (new in box) in the back. We brought it home, the guys took it out of the car and as anyone who has ever done the remodeling project dance knows, the box sat for a little longer than anticipated.
We paid a little extra to get the sink so quickly, but we would do it again in a heartbeat. Although our experience at the other plumbing supply store was decent on certain levels, great on others and lame in one area, we would gladly give Valley Plumbing another look.
I cannot review about their actual plumbing services, just about their show room which is not fancy, but the service was fantastic.