Things Remembered

Outstanding from start to finish. From the first call to Sabreena fo the excellent engraving by Tanna to the pickup of item with Laura this was an excellent experience. It was an engraving job which several other places had told me could not be done. Sabreena fold me on phone that she thought they may be able to do it and to bring the item in. I did and the entire transaction went smoothly and perfectly. Everyone was upbeat and happy and very pleasant and I have a wonderfully engraved item. Whereas other places had been negative on my request, all 3 ladies here are very positive, pleasant to deal with, and competent. Highest recommendation.

Horrible quality products. I purchased a keychain, had 3 initials engraved, and it seemed nice. Within a month the face started to scratch off around and through the engraving, and the loop kept coming loose and eventually fell off the keyring even after tightening. Personalized products are only guaranteed 60 days, it was a huge waste of money. The recipient didn’t want to tell me the gift was falling apart so I didn’t get to return in time. I will never purchase anything from this company again.

I can’t stop coming back here. It’s not just the products that leave lasting memories every time but also the amazing staff. Tawnah, Laura and Sabs… I just appreciate your hard work and attention to detail to make everything perfect. No other gifts are comparable. During this terrible time for my family, I truly appreciate your presence. It’s more than customer service, it’s a lifestyle that’s all embedded in you three ladies. Thank you, thank you.

I had really high hopes for this place. I went in there during the holidays and it was terribly disorganized. I worked retail for many years and I know it gets tough! But there has to be a better organization system or something because when I arrived to pick up the necklace I ordered, they couldn’t find my order. The girl went around in a circle digging through bags trying to find it. She didn’t look very hard the first time around, because it was in the first cupboard she checked in… mind you the cupboard is organized alphabetically.
Then when she showed it to me, it was the wrong shape pendant. The girl fixed it for me on the spot, but didn’t offer any discount, coupon or a free gift bag :(
It can’t be this bad during the rest of the year, right? I’ll give it another try some other time.

I will not be purchasing anything from these stores again. It is PLATED silver. Too much money for engraving garbage metal that turns skin green.

I walked in there only knowing I needed to get engraved wine glasses for my wedding. So many choices, fonts, colors, and animals (LOL) to choose from. Complete overload of information and what will look right. Got it nailed down within 30 minutes with a product I couldn’t be happier to have. I left with the feeling I got everything I wanted and more. I won’t see the final product until Saturday but I’m sure these five stars are staying. I’ll add the girl who helped me later. She deserves some props.

I know I’ve been MIA with the reviews lately but I was moved by the exceptional customer service I received from Tanna. I actually just got home from picking up my engraved gifts I selected and purchased from earlier today. Done and done. Yay!
It was one of those days where I had a laundry list of errands to run and I had 2 very important gifts to get: my sister’s bridal shower gift and my best friend’s 30^th birthday. I had no idea what I wanted to get my favorite two people in the world when I stepped into the mall and came across this store. I’d figured engraved things are unique and personal so why not check it out.
Enter Things Remembered.
A friendly associate greeted me and helped me right away. Her name is Tanna. I told her what occasion the gift was for and we came across the perfect pieces (keeping the item a secret just in case my girls come across this review).
I had a difficult time coming up with the proper messaging for the engravement and she was helpful with suggestions and was very patient. Even when it got really busy she would come back and check on me every few minutes to make sure I was set on my decisions.
By the time I was ready to purchase my order, Tanna said it would take about 2 hours to finish engraving my items and I was in a rush to run a few more errands. I spent a whole hour in there thinking I could wrap things up quickly. Boy was I wrong! She mentioned she lived in the same city as me so I asked if it was fine to meet at a local coffee shop for the pick up which she agreed to. I met her after she closed the store around 10pm and was very appreciative that she saved me a trip back to the mall.
I was disappointed that Starbucks just closed when we arrived so I wasn’t able to grab her a cup of coffee like I offered. I’m in awe of the superior level of professionalism, customer service, and dedication Tanna delivered today.
Thanks for everything, Tanna! If I ever run into you I owe you coffee :)

Came in to get a personalized gift for my nephew who is off to boot camp. Couldn’t be happier with my experience! Selection is great and service is top notch! The engraving was laid out perfectly and easy to read. Thanks to the staff for their wonderful customer service!