Sas German Auto

We recently had a issue with my wife’s classic 2001 BMW convertible that caused us to begin losing faith in it. Ken and his team got it sorted quickly, provided great communication on the process, and guided her on the right level of repair. It’s running great now and we’re happy to know we can keep it running well for years to come.
About a week after the BMW incident, the brake pad warning light on my 2012 Audi A7 lit up. After several unsatisfactory trips to multiple Audi dealers for warranty service, I was hoping to find somewhere more convenient (and more reasonable) than a dealer, so I called SAS. Once again Ken’s communication was first rate. He got the car scheduled pretty quickly and kept me informed as his team figured out whether both axles needed brakes, size, cost, etc. and at a significantly lower cost than the dealer.
We’ll go back.
Highly recommended.

Ken went above and beyond in rectifying a problem not resolved in the first visit. Although I had some financial responsibility in the redo Ken waived the amount I owed and absorbed the cost for parts and labor. Will continue to bring my SL55 to Ken for all scheduled and non-​scheduled service and repair work.

Took my late model Audi A4 to SAS so they could investigate the check engine light. Diagnosing and solving the problem wasn’t straight forward, but they kept me informed of their progress and solved the problem. Happy customer. Will go back to SAS.

I recently just purchased my first Porsche. I called around to different German auto shops as I wanted a 60,000 mile maintenance and a brake flush. The person we talked to seemed very knowledgeable and the estimate was decent, so I made an appt. when dropping off my car, I was first checked in by a technician. He wrote down what we were bringing the car in for, the maintence and brake flush, and a general inspection of the car. When we looked at prior maintenance records on the car we noticed it had just had the polyrib belt replaced which is done at the 60,000 so we told them that didn’t need to be done, of course we assumed that would save us money from the price quoted. Then the owner came into the office, and pulled up our appt on his computer and read off what we were bringing it in for, the maintence and brake flush, and asked if we needed the car back that day. It was 8 o’clock in the morning so I was kind of surprised by that question just bringing it in for that, and told him yes. Anyways, when we picked up the car we were charged just slightly above what we were quoted which shocked me considering they didn’t even have to do the polyrib belt, but paid it and left. Then when we got home I noticed they didn’t even do the brake flush after we told them numerous times that’s what we wanted done! I’m very disappointed in the service, and will be finding another shop.

Very poor communication! The lady told me it’s going to cost me 90 to 140 and when I get there she’s trying to charge me 150 bucks to start. I don’t get why would she tell me 90 if she’s going to charge me 150 flat fee. Waste of time! Just take it to the dealer and don’t let these scrubs waste your money. Not only they’re not MB certified yet they want to charge more than the dealer. Here Take this Banana.

.I.

We have been taking our car to SAS for the past few years. Every visit has been very pleasant. Ken, the owner is a very professional and honest person. He has never over charged us. They always provide excellent service. The receptionist is super kind. Overall, we are very happy with this business.

Needed a place to go to service the Cayman S. Found a great one, well worthy of the reviews that I have read.

AMAZING AUTO SHOP!!! Timely fast service and incredibly friendly. I will definitely come back here for all my Volkswagen needs.
It doesn’t get better than this shop!!!

Prompt, courteous and knowledgeable place. I heartily recommend it. I do plan to continue to use their services in the future.

Ken is always extremely professional and works hard to get the car finished when needed. I started going to SAS due to incompetence and unprofessionalism of the car dealers. I would recommend SAS to anyone.

Our family has a R350 and Ken has been servicing our car from the very beginning. We felt that he was honest and all the reviews were great. Everything was fine (at least we thought) until our last service where besides labor the only parts that needed to be changed was the air filter and brake fluid. We thought the services were done but when we took our car into the dealer for a warranty service they informed us that the filter and brake fluid were severely need of replacement. We called Ken and told him and he said that it was done and don’t know what the dealer was talking about. We took our car into him again. He did doubled check and was at least honest enough to tell us that indeed the services were not performed. We were obviously very disappointed and lost confidence in him but we liked him to give him another chance for our break changes. He agreed on giving us a discount but when we recently called him for an appointment he didn’t even return our call. We obviously will now take our car somewhere else so buyers beware here. He indicated to us that this does not happen very often and would do anything to make up for it but obviously he didn’t back up his words here.

Ken has truly become a trusted adviser to us and our family. He is trustworthy, extraordinarily knowledgeable and talented, and is just a kind person overall. His talent in knowing cars and even diagnosing things on the fly, is amazing. He’s been able to help with my BMW X5 which is hitting 90,000 miles and all of a sudden is requiring more repairs. We cannot recommend him highly enough. We look forward to working with him on a long term basis!

Timely, professional, informative, these are three words I can best use to describe the service and results given to me by SAS Auto. Ken really took care of my fathers car. He and Patrick tuned up our 645ci and our 345ci. I had been informed by other shops that I was looking at a lot of work and months of maintanince. Ken put my concerns at ease and explained how the repairs would go step by step. I thought I was going to have to get rid of the 6series because of costly repairs. SAS Auto fit my budget and came in under what I had expected to pay. Ken is very mindful of cost. Patrick took it apart and put it back together perfectly. When I asked if there would be more work Ken and his team said that an oil change next year would be all we needed for both cars. Amazing. Best customer service and maintance I have ever received from any mechanic. Truly professional.

I used to be a BMW mechanic. Now I’m just a serious enthusiast of German cars. Ken is no nonsense and runs an honest shop. His off hand knowledge of German cars is remarkable. I trust the work that his shop does and they have never let me down. I own a business that deals in German cars and ken has worked on everything from a ’99 BMW 750iL to a 2006 Porsche for me. Every time the work is done right and at a fair price. Ken is always accommodating; the first time I called him, I was in a jam. I was not a customer of his and he did not know me. He let me come by his shop at closing time on a Friday and he read and diagnosed a check engine light for me at no charge. That kind of service made me a customer for life. I refer all of my customers to SAS now as well. One of the best local shops with the best pricing.

After taking my BMW to the local shop in Pleasanton, and not being satisfied with the work they performed, I reached out to some friends who have BMW’s and live here. They all said go to Ken at SAS, he the best.
Well, they were right. This dude is as honest as they come and when you are looking at high cost repairs you want someone honest but also competent. Ken and his team at SAS are PRO’s, Diamond certified. They are better than the mechanic’s at the Dealership.
I had SAS fix a botched Value/​Timing cover job that the local BMW shop did twice (The BMW dealership did give me a refund so at least that was cool of them). Since the repair at SAS I haven’t had any leak and the other work I’ve had done, has been top-​notch. Hands down if you have a BMW or another German made car, go to these guys… you won’t go anywhere else again.

After taking my BMW to a local shop in Alameda for service, I wanted to try another place for service when my check engine light went on. They performed a service, said my car was in great shape, changed the oil and tried to figure out why my headlights were not working all the time. They said it was the ignitor for my xenon lights that was failing and needed to be replaced. I decided to wait on it since the light do work after warming up.
About two days after the service, the check engine light turned back on. I drove my car down to LA, Santa Barbara, and back to the east bay. No problems. The next day my car did not start. I was fed up with this place because when I called for help, they gave me a tow truck company number which turned out to be a fax machine. I called it three times. I searched for another number on the internet and found nothing. It did not exist. Thanks guys.
So I towed the car to a different local place in Alameda, they replaced my starter and diagnosed the headlights. They said changing the ignitor may not fix the headlight problem. Interesting.
I won’t be going back here because they really are not trying to help me. They are nice, but were not there for me when my car didn’t start.

Fifty miles from home after an 8-​day road trip, our Mercedes, with 205,000 miles on it, displays the red message: Alternator/​Battery: Get Service. My wife looks in Unilocal for the nearest place that can fix a Mercedes. She calls and gets a helpful young woman who immediately puts on Ken to ask excellent questions: «Is the steering okay? Yes, then it isn’t a broken belt. Probably safe to drive here.»
When we arrive, we are greeted by the helpful and friendly Ken. Unfortunately it is nearly 5:00 and he can’t get an alternator until morning. We ask where to get a hotel. After some talk, he suggests that he can charge the battery for half an hour and then we can drive home. Of course we have to turn off the air conditioning.
After half an hour Ken tells us the battery is charged. I reach for my credit card, and he says there is no charge. Someday, he says, we can do a favor for someone in our situation. OMG!
Big contrast with our local service station which gave us a hard sell about having them replace the alternator, and charged us $ 15 for a half-​hour charge the next morning so we could get to the dealership.

Another example of a business where the people really love what they do.
Ken and his team have always provided me with excellent service on my e39 M5. From the time I bring it in, through to the time I pick the car up and everywhere in between.
Recently, the fuel pump on my car failed and, as a result, I had the car towed from San Jose to Pleasanton. I called Ken to advise that my car would be brought there by a tow truck company (which I should probably write a negative review about, by the way) and I mentioned to him that the driver didn’t appear to be careful when loading the car on his flatbed. Ken immediately offered to assist the driver with unloading the car and reassured me that he would not let anything happen to it while it was with him.
Once received, Ken phoned me to tell me that the car arrived there safe and sound and that he would look into the problem and phone me back, which he did. Told me that the fuel pump had failed and that he would have the car ready for me tomorrow (mind you, the car was dropped off there in the mid afternoon). I received a call bright and breezy the next day from Ken telling me my car was ready. AWESOME.
Reasonably priced and they specialize in German automobiles only. They build trust and I have never felt as though I was paying for a service I didn’t want or need. And I am a gear head and almost always perform the servicing on my cars myself. Maybe it is because it is an M5, or maybe it is because of the excellent service I have always received from SAS. Regardless, if you have a German automobile, I strongly recommend that you see Ken at SAS German Auto.

SAS has been my choice for about a year now. I was going to the dealership but kept leaving there feeling that I was being ripped off.
I never have that feeling with Ken. I simply tell him what I think is wrong, he listens and then let’s me know what is really wrong. Fortunately for me it’s never been in the price range that was impossible for me to handle.
As a single woman with very little knowledge of auto repairs, I feel comfortable with Ken taking care of my car. He’s honest and has no hidden costs. I won’t go anywhere else…

I’m giving five stars. i brought my german car here for part for maintenance and change of some parts. However, the price Ken (owner) gave me is the last price… i just thought he can at least somehow cut off a little more from the price but he says its fixed and that’s what the computer generated… sure, but seriously, you’re the owner, you can do something about it.
overall experience is good and they are very professional here. i just hope next time, when i return i get some sort of a discount being a loyal customer of this shop. and yes, they are good, its worth recommending to you Unilocalers.
:)