Safeway

This Safeway location is my least favorite due to poor customer service + unfriendly + dishonest!
I always tell myself to stay away from this location because after today — I HATE IT!
1) I happened to be shopping in the yogurt aisle trying to remember what flavor my kid wanted when this female customer walked by me. From her sweater pocket, came a bulk of paper money flying out because she was walking very fast as I heard her money hit the ground like splat, corner of my eye. When I was about to tell the female customer, «Hey Ma’am, you dropped something,» the inventory guy stocking yogurt this morning between 9 am to 9:25 am witnessed too decided to push his cart as he walked passed me, picked up the cash which I thought, «Great — he’s being honest and he’ll return the money to the female customer, right?» Wrong. He immediately pockets the cash and looks at me like nothing happened. My jaw literally dropped and I just starred at him in disbelief. Not knowing what kind of situation this female customer was in, I felt terrible for her. Not everyone has money to spare in a difficult economy with rising prices of groceries these days.
2) I walked to the only open check out lane, which I saw the female cashier, but no customer. I briefly waited when the cashier asked me to go down to the self check out lane, which she said, «This can take longer because the customer went to go grab something they forgot.» Well, in these kind of situations, the cashier should inform the customer that she’ll cancel because it’s just not right for the next customer to wait because you simply forgot to grab something. I forgot something before, but I always grabbed it during the next shopping trip, … at least I didn’t hold the line for other people. It’s rude, disrespectful, I don’t do it to other people so why be selfish yourself and do it to me?
3) I walked over to the self checkout lanes praying — Leslie — wasn’t working her shift today, but wait and behold she was and I knew my morning was going to be pretty bad! Couple of years ago, I shopped here and she overcharged me on yogurt + soup cans that were on sale at $ 1.00 each. Instead of my groceries coming out to $ 30.00, instead came out to $ 60.00! Since then, she hated me because I asked for a simple refund SHE had to personally take care of since she was the only cashier working at the time.
This morning, I make it to a self check out lane, I placed all of my stuff on the weight scale thing when I discovered my machine needed more receipt paper roll so I stood behind this guy customer purchasing a bottle of wine. Leslie clearly saw me, but instead she looked over my shoulders and told another female customer that she’ll be right there to help her, didn’t acknowledge me, which I knew then she still hates me! Leslie refusing to help me, I simply moved all of my stuff to another self checkout machine that was actually working trying to understand why Leslie would treat me so badly even if our first incident took place many years ago!
Leslie should be cleaning toilets or checking inventory back of the store, away from the customer IF she can’t handle the most basic customer service. She could have pretended to like me and helped me, but instead she chose to ignore me and help the next customer after me.
Next time, IF I’m there, I will make a formal complaint to your store manager because I left very upset and quite frankly, Leslie, you shouldn’t be allowed to work around the customers IF you’re going to simply be a bully.

Bakery Dept is the best!!! Gals are so attentive to my Baking needs! Thanks so much
for making all my Kids Birthday Cakes and cupcakes!

Two of my best friends live in the area so we come to this Safeway quite often when we’re visiting. We’ve picked everything up from alcohol, flowers, gift cards, food and the like. There used to be a small selection of organic fruit and veggies but I’ve noticed their selection has improved over the years. We don’t usually shop at Safeways back home but this store really comes in handy when we are out visiting.

This is for the bakery team.
Sandra was the main woman to help us achieve an elegant cake we needed for my moms birthday. A few of the ready cakes had an issue with the fruit on them. When we brought it to their attention, Sandra went literally out of her way to make us a phenomenal cake at the last second. We were so happy with the outcome that I needed to write my appreciation. Thank you Sandra and Minah in the bakery. What a memorable birthday it turn out to be thanks to your work ethics and respectful energy!!!

This is for management of Safeway. I have called and left messages with no return call. We used the Safeway GAS STATION at BERNAL on 11÷4÷15. Our Debit Card was comprised after the gasoline purchase. I finally was able to get someone on the phone today (assistant Manager) who told me the attendant just watches traffic but she is sure it was not one of their pumps this occurred with. We had not used the card in months and never used online. There was over $ 1,600 charges the next day. Bank notified, card closed but what a huge inconvenience and lack of response from Safeway.

Gwendolyn & Rafael are the best sandwich makers!
With that said: I am so tired of buying EXPIRED FOOD. & I don’t mean it should have been thrown out yesterday. I mean it’s OCTOBER & I JUST PURCHASED something that expired in APRIL. Oh but don’t worry when I asked management if they could fix this, because this is genuinely over the tenth time, nothing gets fixed. Be sure to check the dates thoroughly. I don’t think I will be shopping here anymore. ALMOST all the employees are rude

They have truly become a one stop shop
Outstanding food products great lunch and counter easy taking of your children with you and the convenience of a quick Starbucks coffee it can’t get any better than that.
Also a pharmacy, truly clean and convient

For work I sometimes need to buy floral decorations for my convention booth decorations. I like going to new larger Safeway’s because they usually have a great selection.
I walked into the side of the store with the floral department. I walked around and didn’t find any type of flowers that I liked. I took my cart with me to head back outside to look at the display of other flowers they had lining the front of the store. As I walked to the door the cart completely locked up on me and I couldn’t go outside. Even though there was nothing in it.
I got so pissed I just left. Don’t put items on display outside if you want people to possibly go out and buy them with a cart they got inside.
Don’t waste my time!

Gas station! EV charging station! My wife Arlene says inside it’s the best Safeway she’s ever seen.
The gas station matters greatly because the Safeway claims about gas station savings meant little since we formerly had to go to eastern Livermore to redeem them. From our part of Fremont, this gas station will make the gas station discounts program worth paying attention to.
I walked over to the gas station and saw that the gasoline prices were quite reasonable, 3.29, 3.39 and 3.49 as of 8÷19÷2015.
The EV charging station has all 4 charging cords located against the north wall of the Safeway (outside of course) adjacent to the gas station. The cords are not very long; so, should your vehicle have its charging port near the back of your car, plan to back into the stall. I have attached a photo of four vehicles charging at the Charge Point station. Fees as of now were free for the first hour, and then a whopping $ 5 for subsequent hours.
Let’s try our best to be considerate of Safeway. The person in the next car sat with the windows up (AC running) and worked on her phone instead of going into the Safeway. I was in my car, and my wife had gone into the Safeway and spent a lot of money.

The only time I stop by this Safeway is when I am driving on 680 to or from San Jose. I stopped by quite a few times to use their restroom :) The restroom is at the very front entrance near the seating area, so I find it convenient that I do not have to walk all the way to the back of the store. Amazingly the restrooms here are quite clean… Lol :D As for the store I have not actually walked around, but I did buy a bag of chips at the front! There are self check out lanes too :) But based on the front entrance area this store is clean and big :) Also, there’s a Safeway gas station, so use your Club card to fill up on gas! I think this is a great store/​area for a pit stop :)

Super-​clean «newish» Safeway store. Great staff — love the really helpful and friendly check-​out ladies.
Well-​stocked, great prices, kinda quick checkout.
Never had any issues here…
4 solid stars!
I really like Safeway grocery stores… weird?

Pretty low rent for a chain based in Pleasanton. Was it really necessary to dig up an Indian burial ground to put up a cookie-​cutter store? As long as you’re going to desecrate graves, the least you can do is get staff willing to interrupt their conversations long enough to notice you standing at the counter? Worthless. Drive the extra mile to Raley’s

This store has been my main squeeze since I started working in the area. I’m here pretty much every other day and never disappointed in produce, stock, employees or lines!
I’ve almost got every aisle locked in my memory but the days I’m at fault, there is always a clerk nearby for a helping hand. I appreciate their bountiful stock of fresh fruit — especially the grapes, mmm — and their fully faced aisles of everything I need from soup to bread!
No matter what I’m there for it’s always a quick in and out with total satisfaction!

My favorite Safeway because it’s spacious, always clean and well stocked with a substantial selection. I would go out of my way to visit this grocery store for those reasons.

I like this store. The staff are attentive, like look you in the eyes; yes I have a pulse attentive.
The majority of the time I find what I came in for (some exceptions here.) Parking is easy, even when it’s during peak business hours.
Bakery churns out fresh bread daily– although sometimes you will be out of luck if you came in around dinner time to pick up that roll of french bread. Get there early and you’ll have no problems.
Nice spice selection– and a random, «oh snap, I forgot to buy _​_​_​_​_​.» (Insert most popular kitchen gear here.) which has saved me more than once from epic cooking disaster.
The one return I’ve had was handled fine. Coconut milk was in a starling gelled state. I exchanged them for new cans.
Dear Safeway Corp. — I know you had good intentions of helping the deaf through the self check out stands. But I would really appreciate the option to modify the volume of the pseudo Siri. My ears and sanity will thank you.
The entire reason I started writing this review was to give credit where it’s due:
I was half awake when I came this morning to procure food for my grumbling belly. Somehow, despite the fact that I’ve entered my information on the key pad 83 936 592 times– I managed to goof it up and not get my prized Safeway savings. But the clerk helping me caught it and gave me a refund for the difference. No fuss, no– «let’s bring over a manager.»
Just hey, here’s some money back and, «have a nice day.»
Retail win.
Thank you Nico.

Had to make a quick grocery run & I knew I’d be picking up my most beloved bagels at Bagel Street Café, right across the parking lot, so no brainer…
I really like the layout of this store & everything is so easy to find — not to mention the store is ginormous — they have a nice & big bakery section w/​all kinds of fresh breads (have yet to try their desserts)
Mom is a huge fan of their fried potatoes & onion rings & they have a lovely selection of almond, coconut, & soy milks, which we both dig
I’m also loving their produce selection — fruits are consistently fresh & there is a wide selection of crisp veggies. I also like the growing organic section & prices are better than other groceries that offer organic (you know who I mean)
But for the love of all that is good & delicious, WHY isn’t there a larger selection of veggie items??? While there is my all time fav Annies in the freezer cases (but not a lot), seeing Morning Star & like 2 kinds of Boca is pathetic — there is SO much more variety out there.
Please consider your vegetarian customers & save us from driving all over creation to pick up onesies & twosies from each grocery store. I’d like you to be my 1-​stop shop! Let’s see if we can make this happen!

I’ve been here a couple of times for the filling station. As good as that has been, I expected the same from the store. It met that expectation.
Thankfully, shopping with the Club Card is very helpful. I find the prices a bit high, although it isn’t that different than Raley’s and its sister stores, Bel Air and Nob Hill. It’s definitely more expensive than Target on similar items. Thankfully, there are no Super Target stores here for full competition.
The self-​checkouts are confusing. One had a paper bag over the display (was it ugly?), even though the green light was steady. Another was flashing and an item had been voided but there was no customer or attendant there. I waited for another machine to be vacated. By that point, everything went smoothly, but it seemed that more of the machines could have been working.

First let me ask why my phone has no signals at any of the safeways? I always have to walk out to make calls. Anyways this location is fairly new. Very large and clean. They have a large selection of wines, cheese, and flowers. Prices are a little higher but they have everything you need. They have a coffee shop and a smoothie shop inside. They also have a gas station which is at least $ 0.20 cheaper than other gas stations in Pleasanton.
Staff are friendly and you can get help quickly.
Pharmacy is large and clean and usually minimal wait.
At last again I ask why no signals inside store. As soon as you pass the cash registers your phone just has no bars.

We do drop in to this store from time to time, as we are on the way home from work. We do enjoy how large this store is and how many items they have, of course the deli and sushi bar is great to have lunch or find something to take home.
We do use their ads to our advantages, but for the most part we do enjoy coming to this Safeway’s store. The friendly people and management staff that work here are all fantastic. I know I have seen Assistance and Store managers drop what they are doing to help the cashiers and fill shelves throughout the days.
The only reason I am not giving this Safeway’s a 5 star rating, is due to the cost of some of the items, but overall this is well worth the trip.

My favorite Safeway in the area. The store is always clean bright and well organized. Staff are friendly and helpful; and they will not hesitate to stop you to ask you and see if you need any help.
Hint: they have an app which you can download all coupons onto your app; digital coupons! Check it out! I found it to be extremely helpful.