Residence Inn by Marriott – Pleasanton

I stayed 20 days. They have some of the better continental breakfasts I’ve had. The staff is friendly and conscientious. Shuttle service is great and accommodating. The place is clean and well cared for.

We were supposed to stay for 7 days due to a house issue and it was covered by our insurance. We ended up checking out the next day and staying somewhere else. There was a male at the front desk that was nice, the other women working were rude and not accomadating. The AC was not working. They sent a very nice maintenance repair guy to the room to fix it, he was in our room for approx 50 min. It still did not work properly. To me the hallways smelled funny, dingy and outdated ugly carpets that had jacks as a design on it.
Pass this place and stay next door.

Maybe I shouldn’t bother writing this review, but on the off chance anyone’s looking for some place near Bart, stay at the Marriott next door instead.
We stayed there for one night last night, on our way back from a trip to the gold country. We had a rental car from the local Avis, which saved us quite a bit of time and aggravation driving from San Francisco all the way to Sonora. So we booked our night at the residence in thinking it would be of the same quality as the many I’ve stated before.
Highlights or maybe low lights:
The first room we were offered reeked of fried fish. Even the front desk attendant said it was disgusting, and found us a new room. The front desk manager thought it was funny that we wanted a new room, but thank goodness the Front desk attendant who I think was pretty new found us another one. That room was next to the elevator, which turned out not to be a problem, but it was above the pool area .
Little did we know there was a huge party going on at the pool, with people screaming, yelling, drunk and passed out, with the end result that one of the children of the party wound up peeing in the hot tub. We were hanging around hoping things would quiet down, but once the group thought it was funny that their kid had peed, we left and weren’t really able to use the pool as we’d hoped.
The air-​conditioning sounded like a truck driving through our room, so we just use the fan overnight, which in the sweltering heat kept the temperature at about 76°. There was no way to turn on the cooling without having this horrendous noise echo throughout the suite.
When we left our room the next morning for breakfast, there were literally paper towels full of poop strewn around the outside building doorway, the path to the breakfast area, and probably 30 or 40 bottles some of which were broken all around the pool area and on the path. There were huge bags of garbage sitting outside of the garbage cans, and the place reeked of… well you can imagine…
when I came down to the front desk to report the trash and garbage, the front desk manager of the day merely shrugged. We went to breakfast and there were three or four police officers sitting around the breakfast area, which I thought was a bit odd. A few more joined them, and he began talking about breaking into a room with their search warrant. I immediately went back to the front desk and asked him what was going on and I was told «we have nothing to do with that it may be a guest who called the police.» You’ve six or seven cops sitting around the breakfast area talking about breaking into a room with a search warrant you don’t know anything about it? We grabbed our coffee and left. As we left there was a swarm of police outside the front door discussing whether to break into the room or wait for the search warrant.
I left a message for the GM and emailed her with no response until a few minutes ago. I talked to a very harried front desk manager who apologized but knew nothing of any of these events, not even about the police.

I have only been here for 10 minutes and I love it already ! The man at the front desk was sooooo nice ! Check in was super easy and I was able to choose a room on the 1^st floor like I wanted. I got a good deal on the Studio room through Expedia for $ 99 per night (I’m staying here for 2 nights) and I just paid $ 3 tax fees per night when I checked in. They have FREE breakfast, a nice tennis court, a nice swimming pool & the studio room is beautiful !

Horrible place to stay!
Dirty and noisy, I didn’t know how people saying it’s good or avg-it’s less then avg and the service if awful

This is a standard residence inn. Nothing special except the staff who works here. They are all really nice and happy to help. They make the four stars here.
The bed was the worst I have slept in and I have stayed in hotels 75 nights this year. The free breakfast bar is really good and well stocked.
The building is in ok shape. As the rugs are a little dated. They do allow pets which is great. The cleaning staff did not replace the shampoo and soaps in the room which was a little disappointing. I travel a lot and depend on the hotel because of TSA regulations.
Overall this place is average. Will I stay here again? If I am in the area and if they have the great rate I have yes. Building is 3 stars staff is 5 stars.

Place is clean and nice. I like the rooms. Very nice suite. I am giving the. Only 2 stars because I found a stain on the sofa seat when I was getting the sofa bed ready for my kids to sleep. The stain was turned upside down. I was frustrated when I saw that all day my kids and I have been sitting on that seat. I told the lady at the front desk and she said she will replace it the next morning.
I got nothing next morning so I called and reminded front desk and she said yes she did get the message and she will send someone up right away. Few hours later no one shows up. I called and reminded yet again and she said she is sending them again. I am still waiting. Spending 3 nights here without a seat on the sofa. And for them to hide the stain by putting it upside down — very disturbing.
I’ll see when we get a decent seat to put in the sofa so we can actually sit there comfortably.

First time here. Hotels is kind of hidden main entrance is not what I expected. Great room for the price clean and comfortable. They have an evening mixer. With appetizer and some drinks free for guest. Coming from the management side and customer service side I was very happy to see the manager mixing with guest and had a great attitude with employees. Great job to you and your team

Pet owners beware!!! Booked through Priceline which listed this as pet friendly as does the hotel website. Expecting a small pet fee which one would expect anywhere ($ 5 – 25), I was informed on confirmation post payment that there would be a «$ 100 pet deposit that’s non refundable.» Are you kidding me? That’s an additional room for my cocker spaniel. Save your money if you own a pet and drive down the road to the Sheraton. The rooms and hotel are clean, classy, and pet friendly with no fee or deposit.

I really like this location, I was disappointed that the kitchens has no oven only a cook top.

Great value. Clean room… spacious…really great staff. Great location.
I stayed here on the fly… really nice young lady at the front desk not only lined me up with an appropriate room… she also made sure she applied any discount that I might qualify for.
Breakfast was included… but I passed because I wanted to hit the road the next morning.

Typical Residence Inn by Marriott. Evening check in was friendly, fast, and efficient. We were informed that the shuttle was «in the shop» or not available until later in the evening, but two different afternoon agents were very nice and offered to call the neighboring Marriott to provide us a ride in their shuttle if needed.
We had trouble accessing our room because only one of our keys worked. We had a king room suite. The room was clean and modern. Large tvs in both the living room and bedroom. The bathroom was only accessible through the bedroom. If you need two beds be warned, the pullout in the living room is small and uncomfortable for anyone except a small child.
Evening reception had a generous selection of salad and comfort food. Breakfast was standard; eggs, waffles, bagels, juice.
Pool is heated which is great if you like to swim year round. They have a small half basketball court and a fitness center.
The website advertises they are walking distance from BART and that they offer a shuttle. They are about a 15 minute walk and their shuttle does not operate until the afternoon most days.
The day we left the desk agent was extremely rude and told us that their shuttle was not working until 3pm and he could not call the neighboring Marriott.
Really wanted to like this hotel, but next time we will try the Sheraton or Marriott.

I had a job interview nearby so the company set me up here. The room was paid for so I can’t say how great of a value the hotel is but the room was quite nice.
I was only there for a night, which I spent mostly sleeping so I didn’t really tinker with the kitchen amenities. The room was super clean, the toiletries were Paul Mitchell, and the shower’s water pressure was great. The bed was also comfortable enough and not lumpy or unsupportive like many hotel beds.
The service I experienced was also great. I checked in around 11 PM and the lady at the front desk, I believe her name was Geeta, was super friendly and was great about answering questions about my stay. Additionally, I was dumb and accidentally left a suit in the closet when I checked out but housekeeping had it for me when I came back.
If I ever needed to stay at a hotel in Pleasanton again, I’d definitely come back to the Residence Inn.

I really liked this hotel.
The room was amazing, the amenities went on and on. The breakfast was good. The only thing was the guy running the front desk was kind of a rude person, as how he interacted with me and others, but that was 10 seconds of my stay. The pool is beautiful and it had all the bells and whistles. I will definately stay here again, I felt like a queen!

I reserved a group block for my wedding last week. We were able to get discounts on all the rooms and use the shuttle to and from our wedding venue at a nearby winery. Sophia was super helpful in answering my questions during this stressful time. All the guests said they were happy with their rooms. The Marriott Residence Inn even put a welcome sign for the guests staying under the group block which I really appreciated. The continental breakfast is great too!

First bad, make that terrible experience at a Residence Inn. Our softball league booked a block of rooms. Parent, were quietly socializing in the hotel’s common area (used for breakfast) when the onside manager started hovering over us and repeatedly telling us we needed to clean up the boxes for the pizzas we ordered. She then started taking names. By 10 pm, she brought a security guard inside to back her request that we return to our rooms. Have never been made to feel so unwelcome,
This hotel cannot say it is in the hospitality industry. Will hopefully never have to stay here again.

Better than the Marriott Marriott next door. Awesome suites with everything.
Michelle at the front desk is the best.

This is not an upscale five star hotel. However, this is a comfortable, quiet, clean hotel room for a very fair price. After attempting to stay in extended stay in Dublin (just don’t do it) I left in disgust and feeling the need to shower. For $ 20 less than extended stay depending on the night you can have a room that doesn’t smell like cigarette smoke.
The rooms with fireplace are cozy and the breakfast included is a nice touch. They have a waffle maker to make your own waffles, eggs, bacon, toast, potatoes, juice, coffee and fruit. If you are out of town or it’s late and you are just too tired to drive home like I was this place is a very decent place to stay.

We stayed here the night of Valentine’s day… instead of going out to dinner with the fixed-​course meals, we decided to cook, but didn’t want to cook at home with parents there… lol… so, we found this place with a kitchen…
We booked a studio (we paid $ 100), and they were so nice to upgrade us to a one-​bedroom suite (which is actually the same size)… but the door to the bedroom really makes a difference, cos the fridge is so loud…
Anywayz, the suite was not very big, about 550 square feet (including living room, bedroom, kitchen, bathroom)… but it was comfortable enough… our window looks down to the pool, which is nice… the stove heat was hard to control, so we ended up overcooking our valentine’s day dinner (lamb rack and seared scallops)… but it should be ok with just normal daily meals… but no oven :(
The room seems clean, bed was comfortable, liens smells clean… Living room area was comfortable, we invited a couple friends over to hang out after dinner, decent sitting space for 4… bathroom was not impressive, but ok.
Complementary breakfast in the morning… food was ok, but fast, simple and easy… line was long though… and finding a table might not be easy… (they were fully booked on valentine night)… but while we left our table to make waffle (took us a long time, cos line was long), they cleaned our table and threw away our personal stuffs (and uneaten food)… there needs to be a sign to let them know if ppl are done with their table or not…
Up side, they were very flexible with the check-​out time, Sweet~~~ we check out at 3pm, so after breakfast, we get to go back to sleep and sleep in until 2pm…
Overall, nice~~~ i would recommend… some other hotels claim they are 3-​star, but this is a true 3-​star plus…

Shocked is the only word I can use to describe how I felt after 4 days at this hotel. I based my stay there primarily on how many positive reviews there were on Unilocal as well as other travel sites. I have so much to say but will try to break it down into pro’s and con’s.
PRO’S:
The rooms are HUGE! Like bigger than some apartments I have lived in before.
The price was cheap. It’s a business hotel so weekends the place is a ghost town.
Location was great, next to a mall for food and BART for travel.
CON’S:
NO HOT WATER! That’s right. Luke warm at best and the staff claim there is nothing wrong. Look around at the hidden reviews for this place and on other websites. Not the first person to complain about this issue this year.
TV sucked. All the channels were fuzzy or digitally messed up.
No paper towels or napkins despite having a full kitchen. That was a first for me.
Paper thin walls. Heard my neighbor the entire stay. Who knew one man could watch so much porn?!
No blankets on the bed? Two sheets and some sort of decorative bed runner, but no comforter or blankets. Weird right?
Wi-​Fi kept booting you off and making you re-​agree to the Marriott wi-​fi policy. Every 30 mins or so. Very frustrating when you’re there on a staycation trying to get work done.
And maybe the thing that chaps my hide the most? The manager is a bold faced liar. I pre-​paid this reservation and had forgot my credit card at home (I only live 8 miles from this place) and asked if I could just do a cash deposit for incidentals. He said no, which is cool, but then said it was a very strict Marriott policy. Sir, I have stayed at other Marriott’s across the country and even in the same area code and have used a cash deposit before. I can be okay with having to go back home and dig out a card, but please don’t lie to my face. I hate that!