Pleasanton Optometry

Always had a little irritation with my contacts, but after meeting with Dr. Zeil two years ago, she fitted me for a brand that was very comfortable. Been using them ever since with no problems and comfort is great.
Staff is always friendly.

I’ve been coming here for at just 10 years — maybe more! I’ve seen both Doctors. They are friendly and thorough. The staff is always helpful. The office is clean and they have a great selection of frames.

Dr Ziel sees my kids and I. She is thorough and explains everything in simple terms. We look forward to seeing her because she always provides a positive experience. My kids are 3 and 6. She was really good with them and was able to diagnose their optical issues.

This office is the best ! I drive all the way from Santa Clara just to see them. I recently moved from Pleasanton, but Dr. Miller and staff will always be my eye doctor.
This is the cleanest office I have ever seen. Even the baseboards were clean! As a person who also works in the medical field, I always look for cleanliness. Just my quirk!
Dr. Miller is excellent and explained things with a knowledge that is impressing. Didn’t hurry my appt, was honest about possible future eye conditions and directed me in my future eye care. The staff is so friendly and efficient and you feel you are a VIP.!! To my surprise, their knowledge of insurance is excellent and went out of their way to authorize coverage. Can’t say enough about this practice. You just cant go wrong here!

Or family has used Pleasanton Optometry for many years. Dr Celia Ziel is a caring professional and takes the time to explain what’s going on inside my eyes. I particularly like the color photos of the back of my retina. Building up a photo gallery over the years allows her to see any significant changes as the years go by.
My only concern is the relatively high cost of frames, in comparison with «budget» eye exam locations — but you get what you pay for.
I’d certainly recommend Pleasanton Optometry.

Dr. Ziel and her staff were professional, knowledgeable and friendly. The eye exams were state of the art using the newest technology. I very much appreciated the time that was taken by the Doctor explaining my prescription and why she chose it. Similarly, choosing frames and the fitting of the frames was very professional. The time and care provided at my appointment would make me very comfortable recommending Dr. Zeil to Family and Friends

Excellent Dr. Celia, nice office, staff is friendly as they can be, prompt, they definitely earn their 5 stars from me and I will be going back for sure. A definite recommend!

Everyone made me feel comfortable. Dr. Miller took time to explain why it took extra time to find the best contacts for me. I understood my prescription and the options I had to maximize my vision options for my lifestyle. Thank you to all who were patient and helpful, from reception to choosing frames.

This place is AMAZING!!! (i would give it a million stars if i could)
I work with a lot of rude people on the daily basis and going someplace where they treat you with such care is just amazing! i was even running a bit late for my appointment and they still took care of me. There is no exception, everyone on staff was just so friendly. I have never been so pleased with a place a much as this one. The exams were fast and easy, the Doctor was very patient and informative and the nice lady that helped me pick out my frames was funny and very helpful. The office is a bit hidden but it’s right next to a school, other than that it’s perfect. If you are a parent or anyone in general trying to find a new optometry office this would be the place!

Thanks to Dr. Ziel and her staff for a MUCH better experience than I’ve had with other Optometrists in the past. She took the time to get to know me and hear my concerns, something that is sadly not the norm with trips to the doctor anymore. Highly recommend her!

Although my wife is a patient and they had our insurance info, before seeing my son they wanted a copy of our insurance card. I went home got a copy, only to be told it was now too late for his appointment. Even though they acknowledged it was their mistake since they had my info all along, they still wanted him to wait nearly 2 weeks!
Mistakes happen. This practice made no effort to make it right.
Seek professionals instead.

I’ve come here a couple times. The wait times are low and the service is good. I accidentally broke my new glasses and they were able to order parts and fix the frames rather than having to replace them, which would have been more expensive. Every experience has been pleasant. Everyone is helpful and nice.

My kids and I have been had our eye exams/​glasses done in Pleasanton Optometry for over 5 years. It used to be great. Since last year, all of the staff (except for the two doctors) were gone. The new people were not very friendly and professional but I really didn’t want to switch to other doctor who we don’t know until recently. During my last visit to the office for my kid, one of the doctor assistants (the woman who has a mole on her lower face) apparently was in a bad mood that she was very rude toward us. She had never made me feel welcome but she made the appointment a very unpleasant one this time. I think we have to switch to other doctor office to avoid the unfriendly face and rude attitude. I am searching a new doctor on Unilocal and thought it was good to leave a review for other people who are also looking for a doctor office in the area.

As always, I experienced a great visit with Pleasanton Optometry on my most recent annual appointment! Everyone there is helpful, friendly, and knowledgeable. Would definitely recommend to others.

I’ve returned, exactly one year later, for my next annual eye appointment and received the same excellent service that I had one year ago! Very happy!

I was a patient years ago and had to leave for logistic reasons. I could not wait to come back to this office. Most other offices heard you in like cattle and have a rush rush attitude regarding the exam. This office is not that way at all. They take the time to get it right and explain each step of the way. Doctor Ziel has gone above and beyond to fit me into contact that hopefully will work for problem eyes that I have.
Very comfortable office, highly recommend them

I liked Dr. Miller. I found him to be patient, knowledgeable, took his time. I appreciated that. The customer service could be improved on the optician side. There was one of his opticians (she was the older, Caucasian lady) that totally turned me off from this office and her behavior still makes me mad even to this day. The Asian optician lady was very nice and she was the one helping me. There was a miscommunication and the doctor thought I wanted contact lens and glasses when I was only there for glasses. As a result, the doctor gave me a pair of trial contact lens to wear. The older, Caucasian lady overheard the error when I was talking to the Asian optician and the Caucasian lady requested that I take it out and return it to them. It made me feel very awkward. Of course, I did not want to keep anything that wasn’t mine, but the fact that she butted into my conversation with the Asian optician made me very extremely awkward and upset. Mind you, I already had the contact lens in my eyes. So, they were that cheap and asked me to take it out. It wasn’t even my mistake; it was their mistake! I left feeling upset.
To me, what sets apart businesses is customer service. While the doctor was good, the customer service by that optician really turned me off. As long as she is there, I’m not returning to that office.

I have been going to Pleasanton Optometry for about 20 years. (Even before Dr. Ziel was there!) I’ve always been well taken care of by Dr. Ziel. She and her staff are very professional and knowledgeable. They are friendly and very caring towards their patients. They always have your best interest at heart. Dr. Ziel has been there through glasses, contacts, and most recently my Lasik procedure! I always feel like I am in good hands with her.

I have been going to Pleasanton Optometry for several years. They are fantastic. and Charlotte the assistant is wonderful. I appreciate that they have flexible hours and are open around the holidays to get your eye exam in before the end of the year. Great new office too. Very nice atmosphere and it is nice that its in an easy location with plenty of parking.

Everyone on staff is simply wonderful. They’ll even give you expert advice on what style of glasses to choose for your taste and fit. A++