Pleasanton Garbage Service

Extremely rude lady in the phone … also think this is rip off for the crazy high prices they charge for bulky pickup .
Not sure why the city of Pleasanton contracts with them. We as residents of Pleasanton are suffering because of such a bad decision making by the local government here .
How the heck are residents supposed to discard off their old couches and shit? (without having to pay the goddamn $ 70 price per item !)
Other counties get free pack of at least 3 bulky items for FREE PER YEAR!
Pleasanton city council, are you listening?

Terrible service. They forgot to pick up my Christmas tree last year. I called to let them know. Said they would come and never came. After 3 tries and numerous promises, they never came. I ended up hiring my gardener to haul it away. He charged me $ 60.

Great customer service from cowboy. Only dump around thats open on sunday. Been to a fewother dumps. So Thought it was going to be at least $ 200 it only came out to $ 81 so unbelievably cheap here. Its clean and had to write a review

The dump site is great, they always give me a great price for dumping a truckload… Now the Residential Garbage pick up… HORRIBLE…the few times I’ve had to call them (driver dropping trash everywhere, leaving bins in middle of street, and to pay my bill) the girl working there (her name is Sandy) has been so unbelievably rude! She sounds like she absolutely hates her job and just downright hates taking to people… like its such an inconvenience to talk to you… uhh THATS YOUR JOB! Just not sure what happened to Customer Service these days…

What a waste.
They have changed their business paper recycling service. The guy used to come to the door and grab the can then return it empty. Starting Apr 18^th we are supposed to put our can out for a 5 am pickup on Mondays. How does that make sense. No one is at work at 5 am so we would need to leave our can out over the weekend. The can has a slot to put in the paper and does not latch. See the problem? It can blow open or over — yep. It can be full of rain water — yep. People can go through your paper waste — yep. Seems like a bad change.
We have told them to come pick up their can and we will not be participating in recycling paper.
Bad for the environment. What a waste.

I am amending my scathing review below to a positive one. Jan from the Pleasanton Garbage Services called and let me know that the phone systems were down. I really appreciate the fact that she called me as soon as she received my email (sent through
) and clarified my questions right away.
I still request PGS to change their email id on their Contact Us Page.
Chitra.
How on the earth do I get in touch with you? I’ve tried your phone — (925) 846 2042 — and email —
— as listed on your webpage (
) and nothing seems to work! The phone doesn’t seem to recognize the choice input and the any email to the above email id bounces right back! What sort of a service is this?
Chitra.

Just dumped what the guy measured out to be 11 cubic yards of wood and he charged us $ 136 I’ve been going to this dump my whole life and usually pay about 6 to 20 or tops 30 for a dump. really can’t guess why it cost so much…

Cowboy dude at the pay booth — 5 stars. Two inches of wet, muddy sludge in the stinky metal building and horrible working conditions in there for PGS employees — 0 stars. Seriously, I am appalled at the filth inside the transfer station. I wonder what the employees are breathing in and what is in that muddy slop covering the floor. Yes, I don’t expect the transfer station to be a clean and pleasant environment, but this place is truly gross. 2.1 stars.

I like garbage? No… I like that they’ll take my garbage with no questions asked beyond ‘Hi, how is your day going’, ‘It’s a beautiful day isn’t it?’. Yes yes there is the obligatory question abut residency and forbidden items like flammables or toxic materials. But everyone is helpful and polite getting me in and out as quickly as possible which I appreciate because it is dirty and stinky there.
I did have one issue when I visited yesterday. There was a guy out washing down his truck… well his tires and truck frame. In the middle of a drought. I vowed that if he was still there wasting water that I would stop and say something. He was gone though which is good as the water was no longer running. I really hope that they catch this water and recycle that too!

My green bin is missing a lid I called to get a replacement and the answer was.
We will take your order, but can not guarantee that you will receive one.
I asked if they had a ship date from the vendor and they said no.
I asked if I was a new customer moving to Pleasanton would I get a green bin, the answer was no… not until we get them in… I spoke to the manager and then left a message for Debbie her manager… I am a captured customer receiving no customer service! Horrible service

The older gentleman who works there is very nice and always gives our dog a biscuit, which she promptly buries somewhere in the truck cab. She usually likes treats, but I think going there sends her into an olfactory overload frenzy and she can’t concentrate long enough to eat a biscuit. The rates are reasonable and we can get rid of lots of stuff efficiently, instead of parsing it out into the weekly garbage pickup. I like that we can recycle landscaping materials. I wish the signs were a little better, like why does one go into the shed area rather than just the open pits? Still, it’s a pretty good deal, especially when you are remodeling a home and have lots of crap.

Stanky but everyone there is super nice. If you are a resident it’s of Pleasanton it’s only 6 bucks and if you aren’t it’s still cheap only 23 bucks. We loaded up the back of our suburban with as much of our pulled up carpet as we could and dumped it for only 23.

I am reading all of these comments about poor customer service– I have to say I have had a different experience when I visit this place with a truckload of crap (that being said… I am a younger chick with a dog.). It is disappointing to hear that you have had rude remarks made and bad attitudes.
When I visit «the Dump», I always pull up to the window and as long as I am nice to them and say hello, they return the smile, check out the load in the back of my pickup, and return with a dog biscuit for my big red dog. For some reason my dog promptly delivers this biscuit to her «secret hiding spot for dump biscuits» (under the passenger seat)– and we are off. Don’t ask me why my dog doesn’t like their biscuits… ???
Anyhow, I only gave them four stars because sometimes when it is busy it is sort of hectic to figure out where to go with whatever crap you have. Not everything is always labeled correctly.
The cost is great.
Ta-​da dump, ta da dump, ta da dump dump dump…

Pretty cheap for a Pleasanton resident. Currently $ 9.00 per cubic yard. Like everyone else, I pretty much only care about getting the garbage there and leaving. It gets a ⁵⁄₅ stars for that, but what garbage place can’t do that? They are just letting you in and you are doing the heavy lifting.
They get a ²⁄₅ for the lousy customer service. The guy at the front gate was a jerk to say the least. I came in with a U-​Hual, he asks if it is all full, and I tell him it is. He asks me if he opens it up, will stuff fall out, and I tell him possibly. With attitude, he asks me, «Why would you do something like that?»
How do you even respond to that? Several reasons that I’m sure he really doesn’t care about, just get me through the gate please (i.e. cheaper, not making multiple trips, etc).
He went and said several other snide remarks I didn’t care for either. I honestly thought he was joking, but when he didn’t smile or chuckle, my friends and I were flabbergasted. Guy just seems to hate life or something.

One of the most affordable places to dump unwanted items. They only charge $ 16 yard, which is a small pickup. If your a Pleasanton resident it’s only $ 8.00 a yard.

A review for Garbage? Well now, hold on there a moment. This is not just a dump. They have a waste transfer station where you can back your truck, or car or whatever to a big pit. Then, simply dump your stuff on the ground. They take care of the rest. It’s a great way to get rid of a bunch of bulky junk. Additionally, this place has a recycling center so you can score some dough for your old soda cans and glass bottles. The place is pretty efficient and cheap. If you live in P-​town, you even get a discount… lucky dogs.