Hacienda Cleaners

Overall very good on the dry cleaning. Just thought they could be more professional. I asked if I can pay before I pick up anf they said yes. I go to pick up they said I didn’t pay. The person who charged me didn’t write it down nor did I receive a recipt. I am glad my bank app was working or I would’ve been charged twice. She needs to be retrained or gone. She didn’t even put my receipt in their «box» shady. They couldn’t find it. Please retrain or remove the problem. Please be smart not dumb. And the person who tried charging me the second time had a bad attitude probably the owner because I wasn’t charged enough. Please be nice to all your customers.

Great dry cleaners! Price is competitive, which is a major driver for me, since we do a lot of dry cleaning. Easy in and easy out. Have not had to wait long, even when I go during the rush of right after work. Love that they text message when I drop off and when my clothes are ready. Have gotten stains out of a blouse I thought was gone for good. Haven’t had any experience with the tailoring.

I have been giving a lot of business to Hacienda Cleaners — 2 – 3 items for dry cleaning almost every week — but I won’t be going there anymore.
3 experiences highlighting the excessive pricing:
— Asked to have a full dress hemmed for length — they quoted me $ 45 (!) for it, VIP Cleaners in Pleasanton did the exact same thing for $ 15.
— Charged $ 2.25 for washing men’s shirts when Nature’s Cleaners in Pleasanton does these for $ 1.75.
— Charging me $ 23 for dry cleaning a coat when the other places charge $ 15.
Shady business practices include–
–Extra charge for rush pricing without telling customers.
–Not answering questions on pricing under the guise of «system has closed» at the time of drop off.
–Lost expensive jacket without taking responsibility.
And, in spite of going there so frequently, there is no desire to offer any customer service. They may as well be doing you a favor by taking your business, and act exasperated if you ask them about prices. I was told to check online for prices before coming in!
I am done. If you decide to go there, be vigilant about the charges. And hope you get all your clothes back!

I have been using Hacienda Cleaners for almost 10 years and I’ve never been disapointed in their service. Their customer service is very good, and my things are ready always on time.

They saved our sanity! Thank you so much! We came home from a mini vacation to find our home flooded. Dealing with Contractors and Insurance Company, we had no idea how we were going to get our laundry done, til Contractor suggested this service. I called with our dilemma and our need for work clothes in 3 days, and Sun had her folks come out to house that day to pick up the mountain of laundry we had.
Even during the confusion, we forgot to give her our phone # and credit card #, that was no issue… there was our delivery 2 days later. Her staff has called me later and asked would I like dress shirts and questionable work shirts pressed since I had thrown everything into laundry baskets, AWK… yes please! Our home has taken 10 weeks to be rebuilt, and Hacienda Cleaners has performed excellently and quietly on the periphery, weekly picking up and leaving our clothes in our designated area like little Elves. Don’t know what we would have done without them!

Hacienda is still a decent service, in that they reliably pick up and deliver but I’ve had to seriously curtail my use because they seem incapable of separating my bulk laundry, which is fine to wash and fold, from my work clothes which must be dry cleaned and pressed. Three times now they’ve washed and folded dress shirts; this renders them unwearable. When I call to ask that dress clothes be pressed, they say sure… I offered to separate the clothes myself but they said to keep using one bag… and my dress shirts and pants keep coming back unwearable because they aren’t pressed.
They also used to replace buttons and do minor repairs if you pinned a note to the item but these days they don’t do the repair like they used to. After being a customer six years I’m looking elsewhere because my work requires my clothes be neat and pressed.

I have used Hacienda Cleaners for about 7 years and have no complaints. They know me when I come in the door and are always polite and responsive to request. I have had some alterations performed there which were also well done. I would give them 5 stars any day.

Kim and Micheal are AWESOME. David and Sun are the best. Great place
Bill

In 1996 I was fresh out of the military with not enough money to get my interview suit dry cleaned. So I went in swallowed my pride as My wife had just had our first baby. I spoke to Mr. Hong to see if I could get a discounted rate, he said that he would clean the suit for free with one condition that I tell him how my interview went. So the following day I picked up my suit I went across the street to Robert Half International and was hired as a HR Jr. Analyst. When I went back Mr. Hong shook my hand and wished me well never asking for money. Fast forward 18yrs later now I own my own successful consulting company and Hacienda Cleaners still does my dry cleaning and Mr. Hong still checks in with me on my success. So what’s the point to my post, the point is that this is a family business it’s not about the money with them it’s about the relationships and quality. I average about $ 450 a month in dry cleaning my shirts are immaculate my suits are well kept and if I have questions the Hacienda cleaners team is very responsive. I recommend Hacienda Cleaners to all!!! you can’t ask for better service or a better owner in Mr. Hong.

Terrible service always late and prices are not competitive, I have showed up three times and they lost my stuff… (of course they found it after a day or so). There’s always an excuse every time I go in. I found the cleaners on bernal in the Safeway parking lot much better. I guess the only pro here is they do free drop offs. I never used this service and they won’t do it for apartments FYI.

Hacienda cleaners is awesome. One day I needed an item done the next day and called ahead and was assured that I could pick up my slacks by noon the next day. Also I was presented with a coupon since it was my first visit here and given a page of coupons to use for a later visit. All of the clothes I had dry cleaned were freshly washed, pressed, and ready to wear. Finding the location is a little tricky as it’s in a shopping complex but kind of to the side. You have to look for it aside from your phone directions if not sure of the area.
All in all, great service and I would return again.

I enjoyed coming to Hacienda Cleaners, the service was very good and quick.
There is a lot of parking around the store so that was a convenience.
The store is also near the freeway which is also good.

I’m really sad to see this place so poorly reviewed! I had such a good experience with them.
I brought in a jersey and a vest that needed to be altered. The ladies were friendly and applauded the fact that they were taking the outfits in (Yay me!). They asked when I needed it by and I said as soon as you are able but there is no rush since I didn’t need them until the end of October (I took them in the first week). They called the day after and said it would be a week so no problem. I came to try them on and they were both done really well! amazing seemstress job. The price was only 35 which could have easily been 45 because it was a jersey.
Ill be back for more of the cheap altering!

Do not do what you request, They seem to think it is ok to do whatever they think you want despite three months of weekly drop offs, they still cannot get it right.
I am done, there are other great cleaners in the area.

Was a customer for about 5 years. When I first started using them the service was good and the quality was good. Overtime both started to slip. The service got so bad I finally had to go to another cleaners. I called and talked to them about a service problem and they were very rude. I suggest looking somewhere else for a cleaners.

I have been using them for at least 15 years now. Never had a problem. Everyone is so nice.
They fix those missing buttons without you even knowing about it! I spend a lot on dry cleaning and found Hacienda Cleaners to be priced right and can get the job done fast!
Even have free delivery!

I am writing this review after TONS of frustration with their service. We used their Pleasanton/​Vineyard location and were not extremely happy with the service. We had pants hemmed several times and they ALWAYS came undone, and we were charged again. Same with zipper replacement.
Now we have tried their delivery service for months. My husband’s shirts have cuffs and we ask they are pressed FLAT not folded. It’s in our notes, on the tag and I have told them repeatedly. They STILLLLL press the shirts with folded cuffs and are ruining the shirts.
Maybe it’s a new style too to press shirts with spots instead of clean the spots and then press.
I’m just about done with them.

I am very short and always have to get all my pants hemmed and I usually wait till the last minute. After calling three places they gave me a time frame for 3 to 5 days. Hacienda promised within one hour! They did a great job!

I’ve gone back & forth on if I should issue 1 or 2 stars… since I’m in a giving mood today, I think 2 is more than enough (I might downgrade it to 1 at a later date). So here’ s my deal with Hacienda Cleaners…
The main girl who’s always there is the best (she’s the reason why I gave it 2 stars). Really nice, easy to work with, not in your face at all (I’ll explain this later).
It’s the owner, the owner’s wife, and the son (I believe) who are the biggest pains in the ass! Although they know everyone (which is a nice feature), BEFORE they’ve even pulled down your dry cleaning, they’ve repeated (at least 4 times!) how much you owe them. And, I have to say, it’s in that nagging, irritating ‘sing-​song’ voice…”$ 55 dollars! Ok, you owe $ 55 dollars! $ 55 dollars is your price! $ 55 dollars is how much your cleaning costs!”
Good grief! Over & over again. So much so, I’ve said to them, «Yeah, I heard you the first 3 times. Thanks.» Is it so much to ask to see the clothes BEFORE I pay? Just to make sure that everything looks good? Yes, I guess it is too much to ask because by the time I can look over the clothes, my money’s already been taken and they’re looking at me (and saying), «ok, buh-​bye, have a nice day». As if to say, get the f— out of here. The worst of it is that, approx. 25% of the time, I still find something wrong with it. They have to re-​do it, or, they can’t fix it. Blah, blah. Just ridiculous. But hey at least they’ve already got my money… you know to open multiple locations where they can further irritate customers and now offering delivery, so they can come to your home and irritate you there.
Yeah…Have fun with that.

I have been dropping off clothes at Hacienda Cleaners in Livermore for awhile now BUT get this… The Pleasanton store has a pick up and delivery service! AND they come to Livermore!
Mondays and Thursdays are Livermore days.
Place your dirty clothes in bag (provided by HC) on your door on Mondays — get sparkling clothes hanging on door on Thursdays.
Or just for fun– put clothes out on Thursdays and get clean clothes back on Mondays. Whee!
If you are not a weekly partaker of drycleaning services like we are, you can call whenever you have drycleaning and they will come on your area’s delivery day.