GNC

The woman that runs this store is incompetent, doesn’t know her products and has horrible customer service. I went in there to buy some Vit D softgels. The store manager is the one that helped me during my first visit and told me to buy the GNC brand. I opened them a couple weeks later (waiting for my current supply to finish) and they were tablets, not softgels. Tablets have a lot of binders in them irritate my stomach. I went back to the Stoneridge store (where I bought them and where I got the bad advice) and they wouldn’t even exchange them for Vit D softgels! I bought the GNC version for $ 19 (I’m not a member and now never will be) and the sale associate, after calling the store manager, said that he could only give me $ 6 for them since that’s the lowest price they sell them for. By the way, if I were to buy the GNC brand again that same day, it would cost me $ 19. The only option of softgels in the store were $ 13 and even, then he wasn’t allowed to give me the rest of my money back! I was obviously upset about the crap customer service so the sales associate called the store manager again. She blew him off and said that I had to wait the 20 minutes for her to drive into work from Fremont! Who does that? So I waited… and guess what? She never showed and I wasted my time. I have called her district manager, Rob Miller, to tell him of this issue and I have not received a call back yet. I will post an update if this is resolved. As of now, I will never buy from that store again — this is why I usually get my items at the Vitamin Shoppe.

I was considering getting some vitamins and supplements online but decided instead to go into the Stoneridge GNC and I am so happy I did. Austin and Ryan were incredibly knowledgeable and patient with me as I explained my needs. They gave me great info about what would be good for me and why. I learned so much and felt very supported and encouraged. Ask for these two when you go in, they really know their stuff!

Don’t alway use supplements but decided to try some new C4 Margarita strawberry flavor ! Used this in the past and like that tingly feeling this pre work out gives you !!

Worst customer service I’ve ever had. As soon as I walked in the guys working turned their backs on me, no one asked if I needed help or even said «hi!» I picked out my items and the guy just rang them up, no smile, and I swear he even gave me a dirty look. As if that wasn’t enough to make me never return– my box of quest bars were completely stale and the color of the bars were orange??? So thanks for that too

This GNC location always has the BEST selection of Quest protein bars. If you are looking for a new brand to try, I totally recommend these. I am always in search of a good deal on a box of my favorite flavors and this location is always fully stocked with a deal that rivals online retailers… and I get to take them home the same day and I don’t have to worry about delivery time.
Overall, they are usually pretty well stocked on most items in addition to my favorites. I feel like it is a bonus that they are at the mall which makes it convenient to throw in a little grocery shopping with my retail therapy.
Add in the fact that the customer service is always great and you have a wonderful GNC location to find your favorite products. Four stars for the location and customer service and a bonus star for always having what I want in stock.

Save yourself time and go to the San Ramon location!

This location and the San Ramon location are the only two locations I go to purchase my products. I’m 5’8 150lbs. and I don’t lift. I admit it. So what? Hahahaha! I visit this store mainly for the vitamin supplements. They have great sales on the vitamin packs if you have a Gold Card Membership which is free by the way. The vitamins and also thermogenic supplements. They have a wide range of options to choose from. I can’t say much about their powder supplements since I’m not a lifter. ;) But the service here is not as intimidating like the Max Muscle in Walnut Creek or the Vitamin Shoppe in Dublin. I have never experienced the feeling of being pressured to buy stuff I don’t need either. Nor have I had to listen to regurgitated tid bits about this product or that product.

My wife went to return a purchase and was greeted by an unfriendly and unwilling lady sales associate. She almost wanted to just walk out from the store. Worst customer service, and would never buy from this store again!

I was in here yesterday shopping for protein and I over heard a lady ask one of the clerks about coconut oil. He replied with «well you know, you are over weight» and then he proceeded to tell her by how much! I felt terrible for this lady, it’s not his job to point that out! There were other people in the store and she was obviously offended and walked right out and I followed her. Neither one of us purchasing the products we needed!

Brendan helped me out with the BOGO M5 on 11÷3÷13. I was back and fourth between 2 products and he gave me all the information I needed to choose the right product for me. Thanks again Brendan!

Total a$$es work here. They never seem to know what they are talking about and are extremely rude. If I’m asking for one product type don’t try and sell me on something completely different. Whey isolate and a builder protein are not the same sorry. Train your employees better and not to just push a product out the door.

Ok the location is nice and small and its the only one nearby my place. They do have some good deals sometimes but sometimes it can get crazy.
I walk in to get my stock of P6, and they are out of stock. I come back two weeks later, they are still out!
So I also had to get my Hydrowhey, so I checked on that, and no surprise, they were out of stock. Guy tried selling me GNC product of Hydrowhey, but personally I’d just stick with ON. Since they are paid to try and sell their stuff I completely understand that, but telling me repeatedly after saying no kind of ticks me off.
Also that same day I tried to pick up the new C4 Blue Razz Ice flavor, and went to ask the staff if he has the new C4 flavors. He says, «Yeah, Fruit punch and Orange!» I was like, «Um no. The Blue Razz Ice or Pink Lemonade.» He says, «Well, I haven’t heard of anything like that I don’t think they make it.» I was like, «Well if you go to the Cellucor site, it says GNC will start having them by this week.» And it was already the end of the week! Some scrawny looking middle eastern kid that doesn’t know anything.
So I decided to ask him more questions about the Hydrowhey, when they would have it in stock, what flavors do they usually carry. All I got was, «I’m not sure when we’ll have it, and it depends on the shipment on what flavors we usually carry.» WTF.
Anyway back to the Hydrowhey story, so I picked up some Vitamins, and checked out, and the white dude that tried selling me the GNC Hydrolyzed Protein started to tick me off. So I asked him about the C4 new flavors as well. He says, «Nope haven’t heard of anything, we only carry orange and fruit punch.» Fuckin’ beach boy wannabe looking kid.
So I went earlier today, and walked in their store and saw the middle eastern kid and said, «So you got the new flavors yet?» He said, «Yea we got the Frui… I mean Pink Lemonade.» and went to grab it and showed it to me. I said, «So they do make it right?» Too bad the beach boy dude wasn’t there would have told him off too. So I told the kid that I just wanted to see if they had it and knew what I was talking about.
I swear, GNC front staffs are morons. The only knowledgeable people in GNC are the managers!
–1 star because they restock slow.
–1 star because of some idiot employees.
Two stars because the one Chinese looking guy, and Filipino looking dude interact and actually not just try to sell GNC products and harrass you about it and respect your decision in the end.
+1 star because its so nearby.

Like the other reviewer of this place, I too have been to many GNC’s especially in the midwest. The customer service was slightly better than average. Normally, you walk in, they greet you, leave you alone, try to sell you a bunch of stuff you don’t need and then you never see them again until you’re ready to check out.
This place was a little different. I walked in and caught some of the employees just chatting away. Upon arriving, I was promptly greeted and then offered assistance. They were even willing to figure out how much it would cost me with tax before ringing it up. Most places have people that don’t care enough so they ring out the sale to imply you need to buy everything. The sales clerk even went a bit beyond and answered questions that only someone that uses supplements would know, not something you would just read about in a magazine. Courteous sales people. Their interaction with you seemed non-​judgmental, but you can still see the dollar signs racking up as they try to get you to get the big size without being pushy. Still a ⁴⁄₅ for product knowledge and how they treat you.

Over the years I have walked past hundreds of GNCs throughout the country and never once gone in to purchase anything.
That all changed the other day, though, when I decided to drop in to pick up a jar of probiotic acidophilus tablets.
What?
What are you looking at?
NO, ASSHOLE, I DON’T HAVE A YEAST INFECTION. I just like to keep things balanced. You know, flora and fauna and all that shit. Oh… wait, maybe not fauna… yeah…scratch the fauna… I mean, don’t SCRATCH it, but, oh. YOU know.
Anyway, the dude in there was really nice and helpful and I got a big jar of chewable strawberry pellets that taste like Pez. That’s right – 1.5 billion motherfucking Colony Forming Units, baby! FUCK YOGURT, MAN!!!
He didn’t even ask me about my vagina.