First Service Residential

They do not do their job. It is not an excuse that you don’t have the homeowners on the voting list. It is lazy not making sure you have things correct. This makes insurance that HOAs have null and void if anything happens. I’m scared to live in a community that does not have insurance. Run from this company. I will be notifiying the BBB of the lack of insurance.

This is the worst property management company I have ever known. They are ruthless, don’t listen, charge for bogus violations. If you’re HOA is from first service, move out or get a petition to have your property managed by another company.
I moved in a year ago and all I get from them are notices that I violated the policy of the HOA.
First they complain about my garbage cans being left outside though they were hidden and out of sight from street view. So to stop their annoying messages every week, I put the cans inside the garage.
Second they complain about my alarm security signs on my windows and door. So I put them signs inside my window.
Next they complain that I wasn’t picking up after my dog though my neighbors even told me that was total BS because they confirm that I pick up after him every day.
Third they complain that I have shoes left outside the front door. So I put them in side.
Now they are bitching and sending me notices that I have «bulk items» in my balcony. I have a TV antennae on a tripod, beach chairs that I sit on, and a balcony light on another tripod. Other neighbors are also mentioning that they can’t even have a telescope or other furniture without getting notices. They want to charge me $ 50 for having items that is not approved.
Approved for what? I need to ask them what I put on the outside of my home?
I will be moving out and will never buy a new home with this company managing HOA.

They’ve managed our condo for several years. They seem really knowledgeable – for example, about repair people to contact and about legal obligations. The ones I have met are nice people – polite and helpful.
But, for whatever reason, they’re not dependable in communicating with residents. It can take weeks to get a response from them when something goes wrong, and too often we’re left in the dark about when and how problems will be attended to.
This is a common complaint with management companies. Ideally, a management company would make it a priority to communicate to HOA members what’s going on. Neglecting this basic task only creates frustration and depresses community spirit.
Or am I missing something?

Unilocal won’t allow me to give less than one star which would be a more accurate rating. We have nicknamed them NO Service Residential which would be a much more accurate name for this company. FSR is without a doubt the worst «management» company ever! The word «management» is in quotes because everything they do is reactive, never proactive. I could write a book (a novel like War & Peace) on their incompetence & poor performances which have steadily gone downhill over the past 3 years we’ve been with this company. The old Merit staff was better, at least they tried, but these guys barely even make an effort any more. Do yourself a favor and don’t even consider doing business with this firm.