Duldulao, MD

Let me make an update. Have seen Dr Duldulao quite a few times now and took a 1 yr break from Kaiser in 2011 and he just doesn’t fit the bill. I was diagnosed with «IBS» because I kept having a stabbing pain under my right ribs. I kept going back with fevers and pain that was getting worse. I was just given pill after pill and being told that whenever there is an issue of the gut they can’t figure out they default to «IBS» WTF!!! I swore it was my gall bladder and kept being told no. Well sure enough I switched to Cigna in 2011 and after tests it shows my gall bladder had stopped working and I needed surgery!
I liked the one stop shop of Kaiser so figured now that I am in the clear of a major health issue I can go back for the common cold/​headache and so forth. Well I’ve run into some other issues this year and Duldulao was my primary again and I feel as if he thinks things are in my head and doesn’t really listen. I had bloodwork done back on the ¹¹⁄₇ and have not heard a word from him about any of it even after I have sent 2 emails asking questions about some results.
Thankfully I have asked around to some friends about better experiences with other Drs and am making a switch to someone else. It’s hard enough to get more than 10 minutes with someone and I understand you are busy with other patients but what happened to Drs actually listening to concerns or let you ask questions or God forbid reply to emails like they encourage you to do!
Overall I think Kaiser is good for common things like colds or the flu or something but it has become quite impersonal.

I am reviewing Dr. Duldulao, NOT Kaiser Permanente’s Pleasanton location!
I have had wrist issues due to multiple injuries over years. After a very awful encounter with concrete, I developed a ganglion cyst on my right wrist that impedes my motion and causes some pain when performing handstands and other wrist extension types of movements, load or no load. However, this was marginal and workable. What I really wanted to check out was my wrist’s increased weakness caused by pain on the pinkie side of my wrist. The bony protrusion on the side of the wrist was sticking out much farther than it normally does, and I get the feeling that’s where the pain resides because, well, it HURT THERE.
The first doctor I saw was Duldulao, my general doctor. He gave me the insight that I, indeed, have a ganglion cyst. No problem, I could aspirate, and that cyst wasn’t really troubling very much. However, when I inquired about the bony protrusion and the accompanying symptoms, he guffawed and chaulked it up to my imagination.
What the ****.
I know my own body better than anyone else. I am no hypochondriac; I came here for the first time in years specifically because my wrist felt, looked, and performed completely different than before. Despite all this, I convinced him to get an x-​ray for my wrist, which came back «normal». I received a wrist brace and was set free.
Months later, my wrist still feels somewhat altered. I should have received a second opinion or did some research. Definitely won’t be trusting this guy again. Find another doctor that actually cares about his patients’ whims because they came to the office for a reason.
OH, and look for Michelle M’s review! He literally misdiagnosed Strep throat.

UGH! I know its cold and flu season but the wait at the pharmacy has got to be improved. i waited a good 35 minutes for my sons pharmacy. My goodness!

This review is for Dr. Duldulao only!
I went to see Dr. Duldulao a while back because I thought for sure I had strep throat. I called in sick to work on a Friday (I never call in sick) and called the Kaiser 800 number to see about getting an appointment.
I wish doctors still made house calls because I was in pain. I was freezing, shivering, weak, tired, and could hardly swallow. I did not want to drive to the doctor.
Reluctantly, I went. I had an appointment with Dr. Duldulao who was not at all good. He took my temperature, it was high, he said it was not me, it must be the machine. so he tried again. Still high (enter fake shocked face here).
Then, he took my blood pressure. It was extremely low, after using a different machine because again he blamed the machine, he wrote down the number that apparently he saw twice.
I explained to him that on top of the fever and the weakness, my throat was killing me. He looked at my throat and said I did not have strep and that it was probably allergies. Listen doc, I have had allergies since high school… this is NOT allergies. I stressed to him that I don’t regularly go to the doctor and I knew something was wrong. He said that he would do a swab test if I wanted, but that it would come back negative.
He did the test, sent me home, and I got a call soon after. Guess what? I had strep! So now I had to go back to the doctor AGAIN! Literally, my body was so weak that even holding a water bottle, picking up my purse, and putting on my seat belt took major effort.
I was not happy that he did not trust that I know my own body. Even if he thought that I might be a hypochondriac who goes to the doctor daily (which I am not… even though I use webmd way too often to self diagnose), he should have just run the test and not give me the attitude!

If you like never ending lines, extremely long hold times, and the inability to actually speak with a pharmacist or doctor… on the telephone, then Kaiser is for you.
I’m always frustrated with Kaiser… everything takes soooooooooooo daaaaaaaaaaaang loooooooooooong.
Here’s a Plus-​they mail your prescriptions to your house for free. Make sure to not wait until the last minute to sign up, or else you’ll be waiting at the pharmacy instead of waiting at your door for the mail man.
One More Plus: phone appointments with a doc or R.N. Negative… very long wait time and you cannot call back and speak with the same doc or R.N.

I like this location as its very convenient to pick up prescriptions and to go to my doctor’s office. Parking is a breeze and the staff is always friendly.

I have been with Kaiser for seven months now and as soon as my husbands open enrollment is available I am switching. I gave Kaiser a go because it was cheaper by $ 20 a month and seems to work for many people. Below are issues I have had:
Pharmacy: I work so I can only make it when they are «busy» If you don’t pick up the prescription in 5 – 10 days they put it away which means you have to wait in line twice (It generally takes me 25 – 45 min to fill a prescription). The Kaiser pharmacy is not convenient for me from work or home and i really miss going to the local store to pick up my prescription. I can’t do Kaisers mail order because my medication is «special order»
care: I am typically a healthy person but when I am stressed I have problems with acid in my stomach. The medication I take was not on their «list» so I had to suffer for over a month while they tried me on others to see if there was a cheaper alternative. I even had medical records that showed that I had tried other medications but they still made suffer without the correct medication (had to take a day off work because of it).
Lost labs: I went in for lab work and it was mishandled so I now have to go back wait in line and do it again.
physicians: It really seems to be a mixed bag. Some of the specialists were very nice but I was not impressed by my primary care doctor.
Positives: I really like that almost everything is on-​line
If you have time to spend working with the Kaiser system it may work for you but as a person that has to be at work it has been a huge time suck. If you have an issue that is not on the automated phone system you are SOL especially if you want to talk to a real person.

I am a returning Kaiser member (grew up with Kaiser) and am still a fan. The Pleasanton facility could use remodeling in some areas but I understand they took over the building years ago from a failed high-​tech company. If they were to design and build a new facility it would be perfect.
Overall all of the staff, especially in the Pharmacy are kind, friendly and professional. We have never had to wait very long for lab work, meds, or a CT scan I recently had. A+ to this Kaiser operation!

Something about this place has never felt right. I tried going to the lab at one point and it was disorganized, crowded and moving at a snail’s pace compared to other Kaiser labs. For the most part, workers don’t seem that warm and friendly. I did have a good experience with an intake clerk who was kind but I’ll stick with Walnut Creek for now.

Great experience in radiology today. Very nice people, from check in to the actual procedure. While waiting for an xray, the check in clerk came back to ask the mamo women if they could squeeze in (excuse the word squeeze) a women with a newly-​discovered lump. They were more than happy to accommodate her.

Generally an ok place! I don’t get my primary care here, but I come for little stuff. Easy parking (compared to other Kaisers) and close to the mall. If you need shots, come to the injection clinic and register at 8:45 am, by the time if opens at 9:00 am you will be ready to go. It gets busy fast. Who knew you could get Botox, restylane, facial products and facials here? The 2^nd floor pharmacy is always less busy, so do your scrips there, and the lab remodel should be finished in October 2010, but avoid it until then. I’ve had EKG, mammograms and the like here, the service has been professional and quick. Sure, the place is a bit beat down and needs an overhaul, but I’d rather the funds go into more staff, rather than a new paint job.

I love Kaiser! I’ve been with them for all my life, minus several years after college. It feels good to be back and it was like I never left.
They still have all my records on file and it’s nice to see the updates on the receipts to make sure you’re up to date with all the routine shots and check ups.
It’s cool to be able to email your Doctor! Everything is so hi-​tech.
Live well, be well, thrive!

Well, I’ve certainly tried them out for a number of things this year. I guess when you hit That Age and the warranty runs out, you start to see some parts fail.
Across the board, folks at this facility are just so darn nice and helpful. I’ve been personally walked from location to location, been told about the secret pharmacy, received really sweet notes from doctors and technicians, and even had one nurse fluff up the curls on the back of my head after a procedure so I didn’t go out «like that.»
There’s plenty of parking, lines move quickly, and it’s really easy to get yourself looked after. Now, if only my body would quit falling apart…

While I’m a bit partial to the Walnut Creek locations, this spot will have to do in a pinch because one, I work for this company, and two, its right down the street from my work which is really convienent to have my prescriptions filled. Because of the relatively new HealthConnect that has been rolled out, you can get your prescription filled at any of the Northern California locations which is pretty cool, and they can pull up your medical record super fast!

Wow! They’ve really made some improvements… I remember being under Kaiser when I was a minor under my parents and hated them… I mean really with a passion. Doctors were cold and the wait was forever. Now that I think about it… perhaps it’s because I use to go to the Oakland facility.
Everyone is super nice at the Pleasanton/​Livermore offices and very patient care oriented… a shocker since I was not expecting it from years of being traumatized when I was a kid.
Their online system is excellent! I can do everything online and it’s quick and easy. I’ve communicated with my doctors, made appointments, and gotten lab results at a push of a button.
Aetna has nothing on you! I absolutely hate being on hold with other companies… with Kaiser you are in control and not at the mercy of praying that pressing «0» repetitively will get you a live person. Most of the time, this actually works.
Kaiser Permanente… glad to be back!

I love my doctor (Dr.San Valentin). She is very helpful and always works with me. Yes, I have had my fair share of problems with people on the phone and getting answers but overall I am happy. My precriptions are easy to get and at a pretty good price. Lines are always there but no more than 10 minutes. Pharmacy people are always a real joy and super helpful. I am very healthy now, but in the past I have had some back ailments and my doc always listened, made suggestions (even embarassing ones having to do with intercourse) but it broke my heart how much she cared about me and my well being. I needed an MRI, and she fought for me. I went through a break up and coincidentally was in her office the following week and she lent me a shoulder to cry on. When you think of why we as children aspire or admire physicians, it is because of people like Dr. San Valentin.
Also, Kaiser offers a great Smoking Cessation Class! I am now smoke free for a month now! I tried everything and this seemed to be my answer. Along with the patches, support and weekly informative homework me and 7 other individuals are graduating and I am so excitied and happy. I would still be smoking if Kaiser, every time they check my blood pressure they ask if you smoke, and had they not asked and given me a stupid lil magnet every time I would not be in this state of great health!

I’m new to Kaiser, and I needed to go in and get a physical. So, I get there 10 minutes early, so that I wouldn’t be late if I had trouble finding where I needed to be. Ii parked my car and walked up to the buildings, and the only two signs I could find were «Medical Building South» and «Medical Building North.» Hello! that means NOTHING to me. The appointment said I would be going to Internal Medicine, not Medical Building North or South!
So I finally just picked a building to go into The signs inside point to Restrooms, Psychiatry, and two other acronyms. Ummm, I’m still looking for what my appointment called internal medicine. So, I ask at the desk… This teenager at the desk said, «your here to see a doctor?» well, DUH! I’m not here to meet Prince Charming! So he points me up the stairs and to the left. I get in a line, and wait 5 minutes, and by this time, I’m LATE!!!
I couldn’t give just one star for my experience though, because I had a really nice doctor, who was pleasant, and didn’t make me feel like an idiot.