B & S Hacienda Auto Body

Recently came here at the recommendation of a good friend. Brought in my Land Cruiser and met with Tony S last Friday. He was good. I felt comfortable dealing with him so we arranged to come back this past Friday to do the next steps. However when we came back, Tony wasn’t here even though he said he would be when we left last week. None of his associates even bothered telling us that Tony won’t be coming into the office even though I specifically came in and told them I’m here to see Tony S. regarding my Land Cruiser. I had to go ask them if Tony will be in. One of his associates, Ryan, was supposed to «help us» and that’s when things went even more downhill. Rather than take a seat, Ryan apparently sits on a bouncy ball while sitting at a desk to talk to clients. Unprofessional. Bouncy ball aside, he didn’t even know what insurance company I had. Keep in mind, this was all information given to Tony last week in person. Ryan first guessed Farmers Insurance then 21^st Century. If you can’t even keep a straight record of which insurance company I have then boy do I have concerns about leaving you with my expensive SUV for body work. On top of all this, Ryan started quoting a quote that was almost $ 2,000 more than the quote we received last week with Tony S. How on earth he managed to increase the quote by $ 2,000 between my visit a week ago and now is a miracle. Especially considering they didn’t have my car and the car is in the same condition now as it was a week before. Ryan must be clairvoyant. Better tell the Oracle at Delphi that they’ve got competition. On top of all of this, Ryan wanted to TOTAL MY CAR! My car does not need to be totaled and I explicitly told that to Tony S. last week. And today, Ryan, on Tony S’s behalf jumps right into totaling my car! I don’t know if it benefits an Auto Body shop to try and total a car, but there is no way I am letting someone try to fool me into totaling a car that is in great condition minus some small body work. I would not recommend this place.
==REPLY TO OWNER’S COMMENTS — 2.27.2016==
Tony S. -
Arguing with a client on Unilocal is certainly not the way I would approach such a situation, but that’s your choice and I will address your reply regardless. Furthermore, putting pressure on our mutual friend is just inappropriate. He’s a good man who referred business your way. The issue is caused by your shop so you should leave him out. Whether or not a 1 Star review is warranted is for me to decide and not you. To give you my conclusion upfront, your reply has done nothing to change my mind or mitigate the damage done. In fact, it has only upset me even more.
To address your reply, while I appreciate the explanation for your absence, it still doesn’t change the fact that you or your staff didn’t let us know you wouldn’t be there and the other customer service issues I listed above. Plus, I even TEXTED YOU once I got to your shop and YOU DIDN’T REPLY. At the end of the day, your staffing issues are for you to deal with internally. It’s not something a client should be concerned with.
With regards to Ryan, Ryan didn’t know what he was doing because he didn’t just think it was Farmers. He GUESSED Farmers then 21^st Century and I had to tell him it was State Farm. So, no I do not think its your fault that he was incompetent. Even if you accidentally told him it was Farmers, where did his idea of 21^st Century come from? Clearly not an issue of misinformation or poor recollection, but rather negligence.
I am fully aware of how the totaling formula works as I have since spoken with my insurance agent and 80−85% is the magic number for making insurance companies total a car. You have CAREFULLY SIDE STEPPED THE ISSUE that Ryan quoted us for an estimate almost $ 2,000 more than your prior estimate when he didn’t even see the car. Plus, the car’s condition has not changed between last week and this week. That increased quote of almost $ 2,000 set us just above the 85% threshold as Ryan kept saying the reparations are over 85% of the car’s value. What a coincidence that this miraculous increase of almost $ 2,000 sets us right over the car total threshold.
You’re trying to paint this as a situation where I didn’t give you the chance. However, I did. I came to you because I trusted a good friend’s referral. But your motive is now clearly to total my car as illustrated by your reply:
«We…makes money helping people with their collision repair needs, and unfortunately DON’T GET PAID FOR TIME SPENT OR EFFORTS MADE TO FIND COST EFFECTIVE PARTS to try and SAVE vehicles that are over the threshold of reparability.»
Your statement perfectly illustrates that repairing my Land Cruiser would not be as beneficial to your profit as totaling my SUV would be, thus your emphasis and financial incentive is on totaling it. Since it is apparent that you or Ryan want to total my car, why would I give you the chance to do so?
Your review will stay at 1 Star forever.

I was able to email pictures of the damage and receive a quote (most companies make you bring it in for inspection). The person was very professional and in the end it was only paint transfer and they cleaned it for free.

Hands down the best service and body repair shop in the Bay Area. Their personal attention along with their high quality of work make them a no brainier. They just finished working on my Tesla (they are certified) and she came back looking better than before. They also took be time to help me get the calibers painted. They look amazing
Finally a special shout out to Angela at the front desk. She wrapped up the whole process nice and easy for me!
While I never want to see them again, if I ever need any body work they are my one and only!!!

Excellent shop if you want quality work with a lifetime guarantee. They also have a solid relationship with Enterprise/​Lexus so I was able to drop off my Lexus GS350 F-​Sport and rent a brand new Lexus for a fraction of the price. Highly recommend!

Took our Toyota MR2 to Pleasanton Location once again the same as previous
visits, Done a terrific job in taking care of us

I was a long time customer of RJ’s Paint Shop, which is getting out of auto body repair. RJ recommended B&S. They were patient in explaining how they work, they kept me informed during the repair process of my daughter’s car, and they made sure that everything was right when I picked up the car (they even stayed late to fix a couple of things). I’ll definitely use them again.

I’ve used B&S for 15 years… they are AWESOME! And I’m fussy, with a black MB, and with some inside car business experience, I am not easy to please. This a family owned business of hard working, honest, and local family members, who built their reputation and good name the way their dad taught them. they earn it one customer at a time, doing and recommending only what’s in the customer’s best interest, providing work quality that is the best in town, and I have tried several, and a «bend over backwards» customer service attitude. My experience is they are 100% trustworthy. I deal with Tony, who has never steered me anywhere but right, and always at very reasonable prices. They have expanded using this formula, and deserve to succeed.

I can’t even begin to express how amazing of a crew B & S hacienda have, today I came in and dear with summer she was very professional and was able to help me with some problems I was having with my Mercedes. In the future this is the only body shop I will ever deal with! Thank you so much again!

I want to acknowledge he good work done by B & B Hacienda Auto Body, and especially for the great customer service provided by Ryan Bumanlag. Not only He was very helpful when we brought car over for repair, but he was willing to stay late just to accomodate the bad traffic that delayed me from picking up the car prior to their closing time. We are very happy with the repair work done on the car, and I would strongly recommend B & S as the body shop of choice. Be sure to look for Ryan for assistance.

They did an amazing job! Although my damage was minor it still required a lot of time and work. They updated me via email every step of the way. I really appreciated the feedback. And they had it done sooner than originally expected. I’m very pleased. My car was only a month old when it needed to be repaired and now it looks brand-​new again. As it should since it’s still only two months old. Thank you everyone for such a wonderful job. They even fully charged my sets left so it’s ready to go when I picked it up. That’s like getting a free tank of gas from a repair shop! A+++++ I hope to never have to need them again but if I do I know exactly where to take my car.

Great service… thanks Tim. D. The repair work on my car looked fabulous, perfect paint match and they detailed my car to perfection. Best body shop in the area.

Best body shop in the Bay Area by far! The owner Tony S is so personable. I have sent 7 friends over to this shop and each time the work looks like nothing ever happened.
If you need anything ask for Koop or Tony!!!
Thank you again for everything!

I took my truck here after I had a tire blow out that crushed the quarter panel of my F-​250. I am very pleased with the work done as my truck looks better than ever now! Michelle worked side by side with my insurance company and I really didn’t have to do anything. They made the entire experience painless! I would highly recommend.

I want to thank B&S for being so patient while my insurance was taking forever to contact us.
Our family car ended up in a car accident. The first body shop never gave us a repair estimate even after 5 days.
After dropping our car to B&S, we got an estimate in 24hrs. Quick and speedy. Our insurance adjuster never contacted us about updates for the car. In fact, he went on vacation, leaving both the shop and us trying to figure out where to store the car. B&S was very patient and let us keep the car there for about 3 weeks. Obviously, this was inconvenient for both parties but B&S did not complain. Thank you for the help. Highly recommended!

I got rear ended. Again. Am I in an invisible car? Anyway, went to a different repair shop, didn’t like them, didn’t get my car fixed there. B&S was wayyyyy at the bottom of the insurance list. Since I had a good prior experience I went back. I’m glad I did. Great work, great communication, great coordination with the car rental company, and very nice people! My car looks shiny and new. The detail guy did a fantastic job on the interior, it looks new again! I would definitely come here again. Because I’m sure I’ll get hit again. Because my car is invisible.

B&S Hacienda came highly recommended to me from my service advisor Jonathan Castaing from East Bay BMW .
My 2014 428i BMW was in an accident near there and I have to say I was very thankful to have Koop Praseuth & Tony handle my issues and repairs on my vehicle as it entered their shop. He went out of his way to provide me with excellent customer service and continues to do so. Koop is very respectful, kind, and courteous and has handled all my needs in a quick and timely manner.
I am very thankful and I know my vehicle is in good hands with Koop because he has been very prompt with updating me on the repairs of my vehicle and exceeds my expectations with his excellent communication skills.
I highly recommend that Koop gets recognized for going out of his way to help me in several different ways with the repairs on my vehicle.
If anyone is ever in need of an Auto Body Repair/​Paint & Detailing I highly recommend you come talk to Koop Praseuth & Tony at B&S Hacienda
Thank you

I have had B & S Hacienda repair a few of my cars. They have always done a great job. This review, however, is a little different. I stopped in the see if B & S could help with a dull finish on one door, which was the result of a repair done at another shop before I purchased the car. Cooper, one of the service people, said that they might be able to help, and that re-​spraying a clear coat would be the more expensive option. But first, he had his paint guy look at it. 15 minutes later, the door was perfect and looked like the rest of the car. No paint needed.
I had just stopped in to check out my options. I left with the problem solved! The whole time, Cooper”s attitude was serving my needs — not his commission (if he gets one) or the B & S bottom line.
I would imagine that B & S is not the low cost leader, but they are certainly the high quality leader. Kudos

I took my BMW there after I was rear ended pretty hard. I worked directly with Tony Sanchez. I must say that the level of professionalism is top notch. I received updates on my repair constantly and was walked through every process and step of what was happening. My car came back to me and you cannot tell it was ever In an accident. Since my car is my baby, I was thrilled by this.
I am extremely satisfied with B & S Hacienda and, though I hopefully never have to go in again due to an accident, would not hesitate to go back and have them repair my vehicles. They have earned a life long client. Thank you guys.

Having totaled my brand new subaru, they brought her back to life looking as good as new! When I got my car back they had cleaned the whole car, inside and out.
The staff is extremely kind, very thorough in explaining what they were going to have to do to fix it all –especially to someone like me who knows nothing of cars.
They were also great about giving me updates every couple of days.
I’ll happily recommend these guys to friends when they need an car work done.

WOW. Tony Sanchez and James over at B&S Hacienda in Pleasanton get a 5 Gold Star rating! They worked overtime to make sure I got my car back before leaving the next day for a trip back east.
I was about to hop in when they realized that the BMW dealership had failed to replace my seat belt that was no longer functioning. Tony who is the General Manager there, insisted that I actually drive his car home so I would be safe.
I’m a southern girl at heart and that kind of genuine care, concern gentleman’s response to make sure I was safe goes a long way in my book! They’ll have my car right as rain when I pick it up in a few days.
Should I have the misfortune of getting rear-​ended in my car again, I wouldn’t hesitate to insist that Tony and his team take care of my car to get it back to 100%.
Thank you Tony and James!
Sincerely,
Michele Molitor