Auto Zone

A good auto dealer in the area. I had a small need — head light for my car.
There is decent amount of parts selection in this outlet. Staff is friendly. One of the associate, Sven was happy to come out of the store and help me change the headlight.

They were so helpful and friendly, I wouldn’t hesitate to come back here for all of my auto needs. The guy who helped us with my headlight replacement showed us how to change it out on my car (it’s weird for some reason) — he looked up my car quickly and got us the part we needed. He took care of it all and even safely disposed of the old light bulb for us.
He was so professional and his customer service was great. I’ll definitely recommend this place to anyone in need!

A big 5 star shout out to the crew at Auto Zone Pleasanton for a great customer service experience. As a shade tree mechanic, it’s always helpful when you can go into a parts store with a crew with zero attitude and 100 pct helpfulness. I needed some vacuum tubing and sod gasket remover. I got some good advice on removing the gasket and the person who helped me took me to the back room to make sure that the hoses I brought with me matches the ones he had on the reels. Walking out, one of the employees who was just re-​entering the store held the door open for us. Felt like Nordstroms which is an odd thing to say about a parts store experience.
Though this place is farther from my work (when I typically pick up parts), I’ll travel the extra few
miles to get here.

Great service. We called as the store closed but the staff person stayed open until we could get there. Got our bulb and all was good.

Eugene has terrible customer service. He is rude and speaks under his breath quite a bit. Everyone else is helpful but Eugene wants to add his 2 cents, wise cracks or just smart remarks when helping me. During the whole process it felt as if he as insulting me because of the way I looked.
I wanted to like this place but after this I can’t.

All the workers here are so incredibly helpful. Sometimes you have to wait awhile to get helped as they are helping others and the transactions usually have a long wait time. But once it is your turn, they really make an effort. Eugene spent a good 30 minutes trying to get my car jump started with a charger, then another battery, and then with my husband’s car. None of it ended up working and I had to get towed. But he really went above and beyond. Today I returned my old battery and the staff went above and beyond helping me with the return.

I had an amazing experience. Came in, asked for help (needed someone to identify which tail light of mine was out since I couldn’t tell), and Eugene came to help me immediately. It was a very curated experience — he made me turn on all my lights so he could identify which were out, he found the bulb for me, he noticed I needed a tool to get my bulb out so he got it for me, and did the installation for me without being asked.
The other folks in the store were a bit upset since they were waiting in a backed up line with no one there to assist. They claimed I was being served because I was a woman. I was there first is the way I see it — and I really do appreciate that I was helped. But if the shoe were on the other foot, I would say, gee this is a long wait! So if I return, I will see if my experience was an anomaly or not. Til then — I say that I received an exemplary experience.

If I could put this at zero I would while I was in their writing a review about how long it took me to get out I noticed Brian the manager didn’t die a customer of service by not allowing an employee to go look at his car for a question it was despicable I couldn’t believe it and he told the customer that he could do it himself.

I love auto zone because every time I buy a car battery they install it for me.
TREMENDOUS shout out to Pedro and Jimmie at this location. Pedro helped me with an alternator problem I had. Both Pedro and Jimmie were extremely helpful and accommodating.
I’d recommend this store to any one who is looking for an auto store they can trust and rely on for great customer assistance.
Jonathan Azevedo

Eugene at Auto Zone is awesome and really cares about customers! Husband out of town and teenage daughter’s car battery dead. We bought a new battery at Auto Zone – Eugene called me the minute it arrived the next morning and said to tow car to Auto Zone and he’d show my daughter how to install – which means basically installing the battery for free! He did a thorough job of installing the battery and explaining everything to my daughter and even tried to help her with her stuck convertible top (rain was in the forecast for later in the day). All I can say is «Wow»! You don’t see customer service like this too much any more. Thank you, Eugene! You’re a life saver!

The people are EXTREMELY helpful. Today I went to buy tail lap bulbs for my 1998 Lexus because the dashboard computer was complaining that the tail lamp was out except I couldn’t see which one.
I went to buy the bulbs and while chatting with the checkout helper mentioned my mystery. He checked me out, and then accompanied me to the parking lot, helped me figure out exactly which bulb was out (it turns out it was brake signal lamp on the rear windshield.
He then decided that he’ll help be replace it as well so he went inside, got the detailed instructions with photographs on how to replace this bulb, got me a pair of screw drivers I needed and helped me put the new bulbs in.
WHO DOES THAT??!
Thank you Mr. Unknown. I am a customer for good of this store.

I went here today to buy new windshield wipers and was helped by Brian. Not only did he help choose them out for me, he came out to help install them as well. Thanks Brian!

Lousy customer service. Stood in line behind one guy for 15 minutes and the guy at the register did not care or asked if had a question. Didn’t care when I left.

Was sold an AC pro even though my AC was running cold. I have a near new, great condition Acura. Come in and Jimmy insists on helping me with the AC pro, saying he’s done it DOZENS of times and is certified and trained. Long story short he overcharged my AC and it cost $ 120 to get fixed. I’m currently waiting at the store after my lengthy «claims» process, waiting to claim my reimbursement. It took a month to resolve with regional. Now at the store to pick up my check, Brian, the «manager» says to me «uhhhh, hold on, this could take at least ten minutes.» 20 min later he walks out with my envelope. At least I got reimbursed but NEVER GO HERE OR LET THEM TOUCH YOUR CAR!

Had an issue where a bolt came off of my car and back window almost flew off my explorer… I got here and as I walked in was immediately greeted and guided to the bolt section. I wasn’t sure of the size so he went outside with me to help match it up. We found it and before I could ask he already had a ratchet and socket ready for me to install it in the parking lot. Great group of guys here very helpful

I work nights & weekends my passenger headlamp went out. EEK!
I had to get a new headlamp and the guys at Auto Zone were nice enough to even install them for me. Big thanks to Nasim and Silvano I appreciate you.

These guys deserve every star! In particular Sterling was amazing. I was nervous and worried coming in when my break light was out. I was afraid of getting pulled over and didn’t know who could help me put it in. He not only helped me get the right bulb but went the extra mile and assisted in showing me how to do it myself in the future. I’m huge on customer service and it’s guys like him that build a ln extremely loyal clientele! You can add me to the pile. Thanks for helping a girl out :)!

I have been coming to this Auto Zone for about a year and a half and the staff is very friendly and helpful. The main reason for the 5 stars, is Alex, who runs the commercial side of the store. This guy is extremely helpful and willing work with you figure out what you really need, in terms of parts or service. Thank you, Alex, for all your help!

Went there for 2 simple items, did my research, found the part numbers, store was not busy, with three workers at the counter and one in the back. I was behind three other customers. First worker goes outside to help a guy with something. Second older worker was helping a mother and a daughter with tinted headlights problem (yeah) and cheerfully chatting with them. last worker was trying to help a gentleman on some part numbers but seemed unsure what was needed.
After waiting for some minutes, I asked the older gentleman if they could have a cashier to help me to ring me up since I already had what I needed. He looks at me, obviously not amused, said «we don’t have cashiers, we have to do everything here.» At which point the other person at the counter chimed in «yeah, we will get to you when we get to you.» At which point he walked away from the counter. Meanwhile the chatting between the tinted headlight family and the older gentleman continued.
So I will be ordering the items I need online if I don’t see them in Oreilly’s in Dublin. And this seems to be an autozone thing, because I have had much better luck with O’reilly/Kragens everywhere else.
So while I’m sure they are nice to people with problems to discuss and work with them, if you know what you need and just wanted to get in/​out quickly, go somewhere else.

I came by for a headlight bulb. Vance greeted me as soon as I walked in and asked if I needed any help. I gave him my car’s make, model, and year. He quickly pulled up a number. He walked over the the bulbs section, found it, and handed it to me! Great service.
Some how I was upsold some bulb grease for $ 1.49!