United Structural Systems

Cant speak to the quality of their work, only the quality of their service and character. A representative of theirs came out to provide an assessment on our front steps which seem to be separating from the house. He first said that for them to do the work and warranty the job would run approximately 5400 dollars. After thinking for a moment he said it would possibly be approximately the same price to completely rebuild the steps and that he would recommend finding a mason in the area to price that job. Finally, he told me another option would be to address some standing water issues around my steps (the likely culprit for the issue) and just have a mason dress up the cosmetic issues and monitor the situation. Thats quality, honest service. He explained that United Structural is trying to be an example of a contractor doing good honest work and I really appreciated that. He asked that, in return, I do what I can to spread the word about their business so here I am and, after my experience, I won’t hesitate to call them if my own attempts at stabilization don’t resolve the issue adequately.

Not happy with the service from USS. Called for an appointment that was cancelled twice. Now this person «from USS» will not return my calls or messages for 3 days. Now after more than one week of waiting, USS tells me this person is a sub-​contractor and does not work for them. Would have been nice to know that from the beginning. Looks like they blew their guarantee on this one.