Empire Transportation

Sent the cab to the wrong location. We waited 45 minutes and they didn’t mention that they only take cash.

Fuck this company
The lady answers the phone is always a bitch
Always come late
Thank you
I missed my kitchen trial in the city

Horrible service. The dispatcher «Kevin» had a really bad attitude. I called asking how long a cab to the train station would be and he told us 15 min. After 30 min we called back asking what was going on and he couldn’t give us any information except that it would be 10 more min. We missed our train and canceled the cab. Don’t bother with these guys. Horrible service, horrible attitude. Go for beacon cab instead. Very pleasant dispatchers and drivers.

We ordered a cab with Empire transportation at 11:15am Sunday September 6^th. They said the driver would be 15 minutes away.
After waiting half an hour I called Kevin for an update and he was very unapologetic and frankly seemed annoyed that I was calling.
I asked how much longer we would be waiting for a cab to the train station Kevin said they driver could be ten minutes away or 40 minutes away, he could only speculate.
Hard to believe in this world of technology they couldn’t call the driver, didn’t have any idea of driver location and could only give us a discourteous estimated arrival time.
1 star is one star more than this company deserves. Avoid Empire transportation if you need to arrive at your destination.

Unfortunately there are not too many cab options in the Poughkeepsie area. Empire seemed to be the only one responsive to calls. You can call to order a cab but not to reserve one and wait times vary from 30 min to 1 hour. Cost is $ 9 per passenger for 1 person and $ 7 per passenger for more than one. Apparently this is set by the city.
The cabs were generally on time. Unfortunately there is not a system for determining who ordered the cab and in 1 of the 3 times using Empire over a 2 day period while visiting for a conference, the cab left with another party leaving us to wait for alternate transportation. The dispatcher was unapologetic about this error suggesting it may be a common occurrence. Would budget plenty of time and recognize Empire is probably your best bet.