Physical Rehabilitation & Wellness Center

This center is under new ownership as of Jan 2015, and what an amazing experience!
Josiah Anderson is a great physical therapist. I am a doctor, and had been struggling with nasty autoimmune back arthritis and pain, to the extent I couldn’t sit down or sleep through the night and had to stop work because of pain and limited function. I had tried 3 other physical therapists before I found Josiah – they had given me exercises and superficial modalities that just weren’t working on my particular problem. Josiah really listened to both what I was saying what my body was doing – he has a very good assessment of which muscle patterns and alignments are causing trouble, and every session is focused and productive. I call him a magician, but truly he is more of a scientist, with more than a decade of experience in surgical rehab, chronic back problems, deconditioning, and post-​stroke care. I’m not quite fixed, but at every appointment I am improving and am now fully back at work and able to travel and sleep, thanks to his wisdom and kindness. I wish every physical therapist had this level of expertise.
He also helped my teenage neighbor recover from a knee injury, he has personal experience in sports and an easy demeanor that made the kid comfortable with the treatments. I would recommend him for teen injuries.
Crystal at the front desk works part-​time, but is kind and organized and easy to work with around my crazy schedule, has also seamlessly figured out my complex out-​of-​state insurance.
The office is a little tricky to find the first time (park in the south side of the Château III lot and enter under the small south-​facing canopy), but well worth the search.

Karen is a gifted physical therapist. She helps her clients improve their condition with treatment that is hands on, instructional, and forward looking. I continue to use the exercises she trained me to do. She is the best Physical Therapist I’ve had and can’t recommend her highly enough.

What a terrible experience I had going to this business, my advice is to keep looking because this place isn’t the place to go if you are looking for people that truly care and are genuinely friendly and positive people.
First of all location and facility: This place is located INSIDE of a senior citizen home, with a side door entrance not well marked that this is the location. The office is actually connected to the senior citizen home and you have to walk through the main area of therapy BEFORE you can get to the office (very odd) Also the secretary and owner eat their lunches in the open during business hours while patients are getting treated… (strange I know.)
I was involved in a motor vehicle accident and my orthopedic doctor referred me to physical therapy, so I looked for the place closest to my home and found this facility. I was fortunate to get Susan, a physical Therapist that is AMAZING, she is very calm, patient, knowledgeable and honestly I was surprised that someone that amazing would be working for such poor ownership/​management and at such a low grade facility.
Although Susan was amazing (when she did work) there were plenty of times that I would arrive on time or early and end up waiting at least 10 – 15 minutes to start my session because Karen and Susan were in the middle of random chit-​chat.
The scheduling is all wrong here, they have a secretary that is supposed to do the scheduling (Janet) but for whatever reason each therapist goes into the books and also schedules, which has crested numerous issues for me, because I was scheduled by one person and get a call the day before from another person telling me that I am not scheduled anymore. It was clear that the owner Karen is money hungry and doesn’t care about the patients well-​being. In fact, rather than her offering me to continue my treatment, she simply cancelled my appointment because she assumed I didn’t want to be financially liable since the insurance didnt approve additional treatments (although I was on the calendar and they internally made an accounting mistake) but their mistake became min (wow!)
Finally, I have had to mold my prescription of three times a week to just two, because those were the only two days that the therapist works (why i have no idea) — but it’s been majorly inconvenient and on the days that I was sic k or unable to make it in, I let them know before my appointment, but yet was talked down to like a child several times by the owner and she imposed a random fee of $ 75 claiming that I signed a policy saying if I do not make my appointment I would be charged this fee, but after I asked for them to provide with documents that stated this, the only thing they could show me was that they have «a fee» for missed appointments, but that fee wasn’t outlined (the amount) which I thought was extremely un-​fair, and then on top of it, Karen (the owner) emailed me telling me she is essentially holding my next visits hostage until I paid her the random $ 75, even though they were getting paid each visit form my insurance, it was so rude and made me feel terrible they could treat me this way as a paying customer with serious health needs. I hope that $ 75 was worth it.
So I paid her the $ 75 that she randomly was requesting and told them that I would find another place to get my treatment. Without any apologies or effort to remedy the situation, I got no response form them which was a clear indicator of how they felt about my heath and business. SO the last visit I requested my medical records, and the secretary gave me a form to fill out and sign that gave THEM permission to obtain MY records form ANOTHER provider. I was shocked that they couldn’t even provide the accurate document I needed which is clear that this is a joke of a business.
SAVE YOUR TIME, ENERGY AND STRESS — DO NOT GO HERE.

It’s not super easy to find truly excellent physical therapists (PT), but fortunately for me Karen Beernick is located in unassuming Pleasant Hill. I found her through the company that manufactures my orthotics because I don’t live near the PT that made them for me in the first place. After four years of wear and tear my insoles were looking pretty bad, but they worked so well I knew I didn’t need new ones, I just needed them to get refurbished.
Since Biomechanical Services doesn’t work directly with the public they gave me Karen’s info so that I could see her to get my orthotics back in tip top shape. I’m always a little nervous that new health practitioners (HPs) are going to try to get me to just spend a ton of money on things I don’t need. I didn’t feel pressured by Karen once. She was really straightforward with me and after an incredibly thorough evaluation she agree with me that I didn’t need to get entirely new insoles, I could just get them refurbished.
She also offered some ideas for things I can do to improve on or add to the exercise plan I already have. Some HPs make you feel like you have to keep going back to them over and over for the rest of your life. Karen was really easy going and didn’t make me feel like that at all when she said what she would want to work on with me if I decided I’d like to see her for non-​orthotic issues.
Just in my first visit with her I got a sense of her methods and vast knowledge base. I really appreciate her approach of making one major change at a time so that you can really see what each change does. Even though I am paying out of pocket to see her I think she’s a superior PT and is worth going to whether or not your insurance covers your visit. And if you do need/​want orthotics I can’t recommend a better PT in the Bay Area to set you up with them or a better manufacturer than Biomechanical Services.