Cost-U-Less Insurance

Awesome Sales Manager Stephen Paris took his time and had patience with me. I really appreciate the calmness I his voice over the phone. I will definitely recommend people who need FASY insurance or questions to call him

this guy Stephen was very helpful explaining me & also gave me. the best deal in town I’m very satisfy with his service & I definitely recommend this place

Stephen helped me get the best rate for my insurance. With all the stress I was going through he was vert helpful. He even offers you water or coffee lol.

Stephen Paris! Thank you so much for helping me out! I honestly appreciate it! He went above and beyond to help me out and I am thankful for it!

this place is a mess, I have been there a few times and it’s been closed during business hours. the girl that works there now was trying to charge me and my parents 400 $ for adding a driver. I found out the old manager is now working at AAA down the street. so I just went there.

Stephen saved my family on our car insurance and is very nice. I would check this place out if you are looking into a new policy. It is across the street from Sleep Train, next door to that kinkos/​fedex store.

Stephen was very Easy going and helpful guy. Gave me a good deal on car insurance. Hoping to do more business in future and definitely will recommend to my friends :)

I’m a new driver so I don’t know much about insurance and stuff. But when I went in there the manager Daniel Gonzalez made me feel so comfortable! Their service is very quick! Also, i had a problem with the dmv and when I called Daniel he told me not to worry and that he would take care of it first thing in the morning and sure enough by the next day he called me to let me know that everything was OK and everything was fixed! I love this place!

So I don’t have much time to mess around & shop for insurance, I kept driving by this place & saw the sign out, and went in. I got full coverage on my new car but here the deal.
I was charged $ 425 as a «startup fee», and then I get a bill 10 days later for $ 172…
I had some spare time & got curious, so I called my current insurer for my old vehicle & the quote with GEICO for BOTH VEHICLES, same full coverage on my new one was $ 150.25.
The people are scammers, shop around when they give you a quote. Lesson learned, the expensive way.

The men that work here are con artist. At first I was getting charged $ 600 for motorcycle insurance per year and when I slightly refused he managed to adjust the price and dropped it to $ 300 a year which was more manageable for me at the time. He was fiddling around with his keyboard acting like he was making adjustments but really he wanted to see what type of reaction I would make with the numbers he was throwing out. Like a dumbass I excepted the $ 300 per year but when I looked into the paperwork the motorcycle insurance was only $ 79 a year and the rest was a «broker fee». He did mention a broker but when he was talking he happened to say his broker fee real fast and at the time I didn’t understand him… THE MORAL THIS STORY IS. ASK ABOUT THE «BROKER FEE» ! A BROKER FEE IS WHAT HE GETS PAID FOR HELPING YOU. I would hate for these MFs to rip off another hard working person !! MENTION THIS REVIEW AND SPREAD THE WORD. COST-​U-​LESS IS A SCAM ! You can do the work yourself !!

Edith is amazing at making the insurance purchase a seamless transaction. I would also liked to mention she is good for a few laughs throughout the process. Her informative description and afforable rates will allow you to feel comfortable to do business with her local Pleasant Hill office.
Two thumbs up and a five star review.

Edith always comes through for me and helps me find the cheapest rates and more bang for my buck. She’s awesome, friendly and very professional.

Just came here to get insurance, i was skeptical at first but surprised to save over $ 200 with better coverage then I had before. I would say if you want to save money and keep the coverage you have go in there and ask for Edith she will hook it up. 5 stars

I just left this place. I went there to get a new insurance but nothing happened because their printer is not working and I’d have to wait for several hours for it but I need to get it done so I can go to DMV to register my vehicle. So the lady was trying to help me and answering phone calls and trying to fix the printer at the same time while her coworker was chitchatting, more like flirting, to a customer! They were talking about partying?! I was like wtf?! She didn’t answer any phone calls nor even typing! Just ran her mouth. OMG. I’m so pissed. I had to go to a different store. This is so unprofessional!

beware! this place sucks! first of all i tried calling to make changes to a policy and the girl hung up on me! when i looked up on the internet the address to go there in person its the wrong address, plus when i called the 1800 number they directed to to yet again another wrong address! in pleasant hill. NO OFFICE IN CONCORD AS STATED. when i finally found the place in pleasant hill, i had to wait and hour and the bathroom was out of order. buisiness is trash!

This place is horrible.
#1 They charge a $ 250 broker fee on EVERY policy regardless of the size of the policy.
#2 They do not know how to properly advise you with the right type of insurance. When my babysitter left the office after forking over her cash, she called to tell me I did not have to cover her. (I knew she had been misinformed) Had I not intervened, she would have had her registration suspended for lack of adequate insurance!
#3 When questioned about the fees and the incorrect policy quoting, Clarissa used the «This is the company, not me» excuse. Ummmm… I work in sales. If I sold every item that I thought I could get away with to my customers even if it did not take care of their needs… I think I would be out of business. BAD business rthics Clarissa. Hopefully she will learn from this.
#4 They committed straight up insurance fraud. The girl backdated the length of time my babysitter had been a driver. Not only does that they leave Cost U Less liable for fraud, it leaves her liable (and unaware) that her insurance in not valid AND she could be sued for insurance fraud.
Insurance brokers are not all bad. Some serve a real purpose in business and for particularly insurance needs. But if you are purchasing a basic policy… there is no reason to be charged a broker’s fee. And when it comes to insurance, you really need to know your policy or have someone that understands it, be involved in the process.
Don’t waste your hard earned money with this place.

BEWARE 0 stars. They will screw you over in every which way that they can. The manager /​store lead is worse than everyone else that works there. If I could offer any advice– take your business else where.