USPS

One star isn’t even deserved for this place. I paid for one day shipping and it shows my item in transit to be delivered 2 days ago. When I called the post office, no one answered and I was immediately put on hold for 20 minutes. A gentleman finally came to the phone and asked what my tracking number was and put me on hold for 10 more minutes. Then he came back and told me he’s not sure where it is, and doesn’t have time to look for it. What?! I paid $ 100 for this custom made gift and need it by today before I leave town. He could have cared less. When I said I paid for the shipping to have it delivered on the 3^rd (which it even says online, and that it was in transit to be delivered that day). He had zero compassion or a glimps of caring to help find my package. He took my number and told me he would call me back if he came across it. I had the same problem with this post office last December which I was more understanding about because it was the holidays. But this is cruel and horrible that you charge people these rates, and then ignore their packages because your «too busy». What a joke!

I rarely go to the post office but I wanted to send my grandparents a little something for Christmas so off to the closest one to my house. The parking lot was pretty full and it’s one way in and one way put but I managed to snag a spot right away despite the craziness of the holidays. I walked in and there were 11 people in front of me. There were 3 employees– relatively friendly. Grandma Got Run Over By A Reindeer played and I smiled as I reminisced about singing this to my grandma. I looked around and noticed they had a wall of gift cards. I guess for those last minute gift senders. After about 13 minutes it was finally my turn. My transaction took less than 2 minutes and I was on my way. It’s a pretty small post office in comparison to the one in Tamarac but it works.

I have lived in many places. California, Wisconsin, Nevada, Virginia and Alaska. This post office on multiple occasions has blown my mind. They are so rude.
My fiancé witnessed a clerk telling someone who didn’t speak English very well that they had packaged their box with scotch tape and they had to go HOME to repackage it. The people did not understand and the clerk kept repeating herself until she said (after the 3^rd time she told them to go home) «we have tape for sale here» they bought the tape! How hard was that?
One time I had a pick up and the clerk told me he «couldn’t find it» and he would check with the person who tried to deliver and to come back. I said «I will wait» — they found the package shortly afterwards.
Today, in my PO box at my apartment complex there was mail from yesterday and the mail person today just stuffed it in there bending multiple pieces of mail – including a Christmas card. I get that it’s the holidays, I understand that people have bad days… But this cannot be a coincidence that on every single time I walk into that post office it’s the worst service I’ve ever had.
One time I was sending a priority mail package. When I got up to the front she said «YOU’RE NOT READY» because it didn’t have tape… I said «there was no tape over there…» And she handed me the priority mail tape and I taped my package. I asked her «would you like me to set the tape by the packaging?» She said «NO TAPE STAYS HERE» normally I would have kept my mouth shut at this point, but her attitude made me blurt out «if you keep the tape at the front, I don’t understand how it’s supposed to be ready.» She stared at me.
So yeah. I wish I could change what post office I pick up my packages at. All around the United States they have been very nice and very friendly.

Let’s get real! Who likes going to the postal office? Nobody!
I frequent this postal office because it’s really close to my work location. I usually go during lunch time and it’s pretty busy at that time but the staff manage to move the line quickly and I never have to wait more than 10 – 15 min. The staff are all very nice and overall it’s an OK experience.
None of my packages have ever been lost and I always get good service.

The WoRST possible place to deal with your mail! I can not say this enough. I have had numerous issues with my mail and packages over the last year living in plantation. They are extremely short staffed so that makes all their employees extremely short tempered! I’m only voicing this now after waiting in line for 30 minutes to track a package that had an incorrect address on it. This was MY mistake! I was told it could possibly be in the back but, no one will be available to check it. It will be returned to sender at some point but, no telling when as the person who does returns is only in once a week and they have hundreds of packages! I guess I’m out the $ 250 I paid for the item I have been waiting on! They could care less! They were much more interested in getting the door locked at 2:02pm since they close at 2.

I’m going to have to deduct one star due to the fact that their lobby parcel drop boxes are nearly always full. So I have to walk into the counter area, walk all the way around the snaking line of people, and walk AGAINST people trying to get to the counter to get to the corner where they have space for people to drop off parcels that won’t fit into the lobby boxes. It’s a ridiculous state of affairs! Empty the lobby boxes! Move the counter drop location to the other side of the room! Sheesh.

I’ve never approached the counter at this USPS location; the fact that they are open after normal business hours and have a self-​shipping kiosk is the reason I like this place and for the 5-​star review. But it’s a damn post office, there’s not much to review about it. There are bad ones and good ones (employees, locations, days) when it comes to chains (is the USPS a «chain»?). You have to come here anyway.

When you get mail, do you see your name on the envelope/​package and the sender’s name and address? Of course you do — we all do… who doesn’t know this?
I’ll tell you who — the people who use the USPS post office in Plantation!
I was on line today and heard one of the clerks tell person after person «To and From» because people didn’t know how to address envelopes and packages! The people seemed to be middle-​aged Americans. How do they not know how to address an envelope or package?
The line was not the clerks’ fault — there were 5 clerks but plenty of people needed to go off to the side and complete the envelopes/​packages before returning to the front of the line.
I was there to get some ‘Forever” stamps for the few times a year that I need them. The post office had very few stamps from which to choose and they didn’t have glycine envelopes to store the stamp sheets. The clerk told me that other post offices have more stamp options and storage envelopes but they don’t get them.
Why wouldn’t a busy post office in a somewhat affluent area not have supplies? Amazon just used the USPS this year to ship their goods instead of FedEx. Many businesses and people use the flat rate boxes daily, even if snail mail use is down. There were plenty of boxes and packaging supplies for sale so they do have some support. There are tons of P.O. boxes there so people use their services.
I think that this lends to people feeling that this post office is screwed up but I’m beginning to think that the employees are not the reason why.

Dear US Gov’t,
How is it, during the busiest time of the year (Christmas) your automatic machine is broken? Not only is it broken, but it has been this way for OVER a week!
Self service is a novel concept: weigh your own package, print your own stamps, pay with your own credit card, and mail it yourself. Doesn’t require any postal worker interaction. How can it be out of «blank» stamps and unable to process my order for an entire week??? And what’s more the week during Christmas when your lines are at their longest and your workers are putting in overtime? It’s ridiculous and only further proves to me that the US Postal System’s days are numbered.
Amazon and their drones will have you guys out of business, mark my words. Your lack and inability for innovation are more than obvious.
This place also could use a MAJOR face lift.
Sincerely,
A lone tax payer (who can’t get stamps)

Very sssssslllllllloooooowwwwew location! Never do they have more than 2 people working the front! I only come here because it is very close to where I live. Better off going to another location!

Ugh. For some strange reason moving across Nova drive (Not even 595!) caused my zip code to be transferred from a Davie zip to a Plantation zip. My city still reads the same yet everything got all messed up mail wise.
I’ll have a tracking number for a package and it will for some reason sit still for days at a time (when on 2 day shipping-​but that’s another issue) and then come here and sit for another two. This location is 2 or 3 miles from my house-​why it takes DAYS to get packages I’m tracking is beyond me. If I call this location’s phone number it just RINGS AND RINGS AND RINGS. I’ve never had anyone pick up the phone.
One particular instance about a month ago I was expecting a package and needed by a specific day. 2 day tracked shipping sent on Friday-​the following Thursday it was sitting in Plantation. I was initially told when I walked into the post office it wasn’t there by one of the employees. I immediately got furious, whipped out my phone and demand she find it for me since I needed it by the next day and it was insane I even had to come down there in the first place.
After some serious huffing and puffing and staring at me (since I took an employee away from the line for a few minutes), she walked back with my item. Of course it’s Murphy’s Law that the items you need for a specific day are the ones that get lost. When I have to use USPS: i print shipping labels through paypal and drop them in the mailbox. However I have learned it’s usually better to pay the extra couple bucks for Fedex to make sure it gets there on time (and not lost!)

Oh my Lord this place. In my heart I wanted to give this place 1 star, but I couldn’t ONLY because the USPS workers there seem to be pretty nice. I know what you’re thinking, «a postal worker who is nice?» For real, they are.
Honestly, the issue with this place is that its too busy and there isn’t enough staff. They have a self service kiosk that doesn’t work so the line is sometimes near the exit. One or two people behind the cash register and you can spend a good 30 – 45 minutes here. No lie.
The post office needs to be ran like a TSA line, but people tilly-​dally around and mess up the flow.
I come here only when needed and when I do I make sure to get my zen on and wear comfy shoes because I’m going to be standing there awhile.
My advice: if you’re mailing something, buy the postage online and just go and drop it off. I hate saying that because it can cause people to lose jobs, but it’s either that or you lose your sanity.

This is the worst post office I have ever been to in my entire life. These employees are rude, brush you off, and don’t care what your there for. Management is helpful. But all employees obviously hate their job and take it out on customers. Both times I have come here I have dealt with different people and they have all been absolutely rude! They should fire everyone who works there and hire all new employees that actually care about their jobs and the people their assisting !! HELLO this is your job, this is what your getting paid to do!