Rick Case Acura

DO NOT buy a car from this dealershit. Nope, pretty sure I spelled that correct for this business! They lure you in with a deal over the phone and then of course something changes when you get there! I was fortunate enough to deal with this and got the deal I was quoted over the phone… Because I was on my way out the door when they tried to change it! So I get the car and the transmission goes out within 24 hours! The salesman didn’t seem surprised when I called to inform him. I bring the car in to get fixed and the manager promises me they would look at it the day I brought it in. Funny, because when I called to check on it I was told they would not look at it until the NEXT day! They also gave me a loaner on empty and when I called to complain they said, «hey at least we gave you a loaner!» There’s a special place in hell reserved for the employees at Rick Case Hyundai of Fort Lauderdale… Steer clear of this dealershit!

Tony Vrenna the service manager at this facility is a complete asshole. He is untrustworthy, rude, and misrepresent the massive issue that Accura is having with their airbags. He is truly lied and screamed his lies to my face. He said that the reality of the recall was older cars stating that none of the deaths where from the newer versions on the car. This issue with this information was utter bullshit. Upon doing my own research I have found that 9 people have died from these air bags from the past 6 years. Yes the cars where an older model but does that not make the lives of the people still count? For him to essential say that bc the cars where older and it does not effect the newer versions that these people in older vehicles, including myself, do not matter. We have lost time and energy getting screamed out by this man who lied to my face. I truly hope that this does not represent the type of people that this company hires but to say the least I will be selling this car and I will NEVER buy another Acura for the rest of my life! Thanks for the experience and enjoy ur decreasing rating.

An update on my previous review:
Turns out, my GUT instincts were correct. Last weekend, I brought my car to Wagner Tire (off of Sunrise. They are insanely trust-​worthy, they have serviced ALL of my my cars and family cars) to have a look. Actually, it was to do a routine oil change, then take a look at my tires (I drive 1.5 hours to work every day, so this is important), AND see if they can’t address the SMELL IN MY CAR that ACURA claims does not exist (all times I bring it there, I complain it smells of mold. Each time they make me feel like I’m insane for bringing it up).
Here’s what they found:
1. Last time I was at Acura, I asked them to rotate my tires and align them, as I had hit a pothole and had a flat tire. Two tires were new, two old. FRANCISCO, the serviceman I worked with, said, «no need to align, let’s go ahead and just rotate.» They were supposed to have the two new tires on opposing sides, up at the front to help keep the car in control.
WHAT I FOUND OUT:
They were both on the right side. There was damage done to my front right wheel when I hit the pothole, which I wasn’t told. More than that, I wasn’t told that the rim can now NEVER sit on the left side, unless it’s fixed. My tires on the left side, since they were NOT ALIGNED, which I asked for but was told I DID NOT NEED, were so out of line a piece BROKE. Do you hear me, Rick and Rita? B-​R-​O-​K-​E.
DAMAGE:
–Alignment
–Piece that broke
–Two tires.
THEY LEGIT SAID: «A dealership has seen your car recently? I can’t believe THEY LET YOU DRIVE OUT OF HERE LIKE THIS. PARTICULARLY WHEN YOU DRIVE SO MUCH!»
2. Let’s talk about the smell. The smell that everyone I have spoken to after making the worst purchase of my ENTIRE LIFE AT THIS AWFUL PLACE told me «wasn’t there» and there was «nothing they can do.»
THEY SAID that they checked the air filters behind the glove box. Everything looks fine.
WHAT I FOUND OUT:
–The air filter was [to legit quote them] «MORE BUILT UP THAN IF YOU DON’T CHANGE THE AIR FILTER IN YOUR HOUSE FOR THREE DAYS.»
They cleaned EVERYTHING out because… oh wait, what a surprise… there was MOLD IN THERE.
Guess what, great people of Acura? The smell? That I was SOOO INSANE FOR SMELLING? IS GONE.
That’s all it had to be. They checked it, they cleaned it, it’s done.
At any point I can, I will discourage people from purchasing and dealing with you.
At any point I can, I will make sure that people know the truth about your AWFUL customer service and SERVICE in general.
Shame. On. YOU.

Service is terrible, rude and disrespectful staff. Not professional at all. Don’t go there for service, NEVERRRR !!!

Atrocious customer service. They are lovely during the sales process until the check clears. After that your better off with the 441 dealers. Horrible attitude specifically the service center. Whomever answers the phone is not happy to be there and will make sure you know about it.
Impossible to get service.
They do not honor appointments. Why am I waiting an hour after my appointment time to check in!!!
Complete and utter lack of commitment to customers after the sale is complete.
Buyer beware.

Dealing with Rick Case Acura is why people hate car sales people. They pulled a classic bait and switch. We visited the dealership and saw the car. The sales manager said they could have the color we wanted in a half hour. The next day we called there and we came to an agreement of the price and they said they would get the car to come in about a half hour. We gave them a little more time as it was a 45 minute drive from where we live and it took us a bit to leave they house. We got there an hour later and not only did they change the price but they did not have the car. We now wasted a weekend day of ours. The sales agent said the the sales manager was the only one who could correct this after we came to a verbal agreement and we called him. I left two messages and my husband three on his voice mail. One with the receptionist who took our name and number. We never received a call back. We went back to the dealership and when we saw the sales manager in person and called him on it, he said he did not get a message, everyone, including him knew he was lying. We ended up making a deal because at that point I needed a car and we ignorantly believed them. But nobody likes to be lied to, especially to your face. Just what you expect dealing with car dealers.

We researched the entire state through the Internet for our Acura MDX and made an agreement with Rick Case Acura. They were insulting, arrogant and by far the worst dealership experience we have ever encountered. We recently purchased a 2016 MDX FROM ANOTHER DEALERSHIP. Also, saved thousands! DONT TRUST RICK CASE ACURA!

Kimberly told me to come in and she would work the numbers out herself as it was end of the month and I am a current Acura leasee. I told her my exact, budgeted, all in price and I do not want to waste anyone’s time if we are not in the same ballpark and she told me to still come in as she would make it worth my while. Within minutes I was pawned off on a new salesperson on his 10^th day on the job — never to see her again.
When the nice sales guy Jeff eventually comes back with numbers they were a solid $ 80 more a month (actually about $ 30 higher than what I even saw online). I gasped and said sorry we are nowhere close so he returns to speak with the manager. The manager comes over to pull a dog and pony show saying «there are a lot of numbers here on this sheet, I know it is a lot of numbers that may be confusing» (this to someone with a BBA and MBA in Finance) then he proceeds to belittle me by signing a fake handwritten contract of what I want to spend all in (of which I was already very clear with Kimberly from the onset). He comes back and lowered his price about $ 30 a month, then I said I am sorry but it was again not where I wanted to be. So I was given a beautiful book about the Rick Case customer experience and wondering if Rick built an empire by devious sales people with their hubristic attitudes — thinking I cannot conceptualize the capitalization cost of a vehicle.
If I am that far off why waste everyone’s time especially when I was very clear about not wanting to waste my time? This is why Car Max and AutoNation have built empires… because they don’t pull this nonsense and force sales upon people through the dragging out, escalation of commitment tactic.

My Salesman was Marcelo & the Sales Manager was Rob… they were both great and a pleasure to so business with… My purchase was not an easy one because I was on a very strict budget that I set my myself on and I was not going to waiver under any circumstance… They made it work for me and I am very happy with my purchase. It has been about a month now and I am still pleased with the service I was given and vehicle that I purchased.
The 10 year /​100 K warranty on the motor/​powertrain gives me peace of mind… and because I live out west, the free car washes in Sunrise & the discounted Gas in Weston are major perks as well.
Before I drove off, I said to Marcelo, thank you for not trying to force me or talk me into something and he said to me, I never do that, customers know what they want and if we have it, they will buy it, there is no need to try to push someone in to something that is not for them… All Salesmen should think that way.

Recently purchased a used 2013 Acura RDX. Great experience from start to finish. Found the vehicle we liked via
and immediately made an inquiry. Rick Case internet sales called us right away and scheduled us for a visit. From the moment we got there to the final sale, the experience has been excellent. Keep in mind that we’ve visited several dealerships prior to this. We were coming from out of town because we wanted a specific vehicle with a specific color and it worked out great overall. Friendly folks and very reasonable. Will do business with them again for sure. I am giving a rating of 5 stars simply because there are a lot of trickery/​scammers and overnight sales folks in the car business. Again, our experience was great with Rick Case Acura.

This dealership is a scam. I emailed them asking for a quote on a car I knew
I wanted to buy. My mistake. That began a never-​ending crusade on their part to try to get me in to there showroom WHILE NEVER ACTUALLY DISCLOSING THE PRICE.
I had already learned my lesson from a previous experience with Rick Case Honda so I told the salesman I wasn’t going in unless they quoted me a price so I could compare with the other offers I had received from other dealers.
Once again I was given the «our policy is to not quote prices on the phone or in emails» BS so I told the salesman that I saw they hadn’t changed and that I was glad I had only wasted a few minutes of my time on the telephone and in emails with him.

The WORST dealership ever! I bought a brand new car and it immediately had something wrong with it. I brought it back the day after I bought it to get it fixed and til this day my car is still in service. It’s been more then a week and they have yet to provide concrete answers and refuses to give me a new car! Absolutely horrible!
Also they don’t call to give you updates, you have to take it upon yourself to check on the status of your car!
They have had my brand new, a little over 2 weeks old car in service longer than I’ve actually had the car! Unbelievable!

This place is great. Although I haven’t bought/​leased any cars here yet, the maintenance department is exactly as you’d expect for an Acura Dealership. Polite, flexible, attentive, customer-​focused. I have been here for two service visits and one tire replacement so far and I have only good things to say. I never have a problem getting an appointment and always walk away satisfied. Although the customer waiting area is not as large as other Acura Dealerships I’ve been to, it works and is stocked with complementary coffee, water, fruit and snacks as you’d expect. And offers free wi-​fi.

This is just for the service department.
Who has 90 minutes for an oil change? Though I just found out they have Sunday «Express» Service. Will try it next time.
I will give them props (thus the 4 stars) for a wonderful coffee machine and snacks including fruit for those looking for a healthier alternative.
UPDATE: Car was ready in 60 minutes. Yeah!!!

I had visited a myriad of dealerships over the last two months and was struck by how professional the staff from receptionist to barista to the manager were. Marcelo Barboza was my salesperson and Rob Ferrin his manager. If you want to see what true professional sale people look and act like, seek them out.
I showed up late on Tuesday unannounced and asked to test-​drive the 2015 2.4L TLX. Marcelo didn’t waste a moment. He spent an 35 minutes with me patiently answering my barrage of questions and showing me how to bring out the best from this finest engineering marvel. The ride, handling, breaking, tech packages, and safety features are the top in the class and the MSRP was super competitive. I was pleasantly surprised by how much Rob Ferrin allowed Marcelo to discount the MSRP.
The financial package was extremely competitive and I leased 2015 2.4 L TLX from them. This was one of the best car dealership experiences I had. Keep up the great service. I will be back here next year for the 2016 NSX.

JASON JASON JASON!!! My family and I adore Jason. Jason is in services, and although I did not buy my car from that dealership from this point on until problem otherwise I will be a loyal customer. I was relocated for work and had my Acura shipped over all the way from WA. Jason kindly agreed to hold my car for me until I got there a few days later. Well my car got there before me and my windshield had giant cracks all across it from the trip. Not sure what had happened and whether or not a rock had caused the damage or not but Jason and his guys made sure they noted the damage from the driver and after speaking with me Jason had it fixed for me. He dealt with the driver and moving company. And just kept me in the loop. He stuck to his word, was prompt, honest, and helpful. He let me know as soon as my car was done, and even had it washed! I picked up my car today and I am so satisfied!
Thank you Jason, I’ll see you for my next service!

First impression was good and then it just went down hill form there. Trade in price was really bad, that was no surprise. The car I picked was used with just a few issues. No big deal it was used. It was just how I was treated, like I didn’t know what I was talking about. Really guys. Just don’t go there. Pass the word.
Thanks

I began looking for a specific vehicle in different sources (Carmax and dealerships.) Although I found similar ones with similar prices, I fell in love with the reputation of Rick Case Acura from Google and Unilocal.
I had a great follow up from my Sales Consultant Kimberly Petitt. One statement she made over the phone was, «we will honor what we have on our site. This is Rick Case Sir; we wouldn’t do it any other way»
I showed up late for my appointment (during her lunch time) and she made herself available so we could start what is a known a long/​painful process, but not here. My wife and I were very fortunate and we walked out with a big smile on our faces. I got a great finance deal and received what we were promised. I even ordered accessories at a 20% discount.
One thing that made me confident in the product I was getting was her confidence in Acura products. I had said that this would be my first Acura and she said, «it won’t be the last — trust me.»
I will definitely come back and give my business to them in the future and will continue to spread the word that they will take care of my family and friends. They even have a referral program.
Mr. Michael Green the Manager was very patient and tried to assist us with warranty and finance needs. We were taken care of. Thank you for the follow up letter after my purchase. Nice touch! It was great doing business with you.
Sincerely, another be-​back customer.

Horrible customer service!!! Walked around the lot and inside the dealer. And wasn’t greeted, acknowledged, nothing!!! 2 sales reps walked right by us and didn’t even say hello!
My husband and I are interested In leasing the 2014 MDX and unfortunately they just lost a customer!
Hopefully the owner or manager of this place reads their reviews!!! Going back to Acura in Pembroke Pines where attention was given!
Unfortunately I had to give 1 star because Unilocal forces you to rate, but they definitely deserve a 0

What can be said about Rick Case Acura? Well yes it is the oldest Acura dealer in the nation. YES it looks like it too. This run down dealership is in the middle of a very bad poor neighborhood that resembles a ghetto to many. Benny Chahal is the General Manager and this place suits him very well. The dealership looks rough and so does he. I guess all those years of being a first rate liar is starting to take its toll on Mr. Chahal.
I can state firsthand about his unethical practice of lies and untruths. The real sad part is at the end of the day he will sit along with the other members of management and laugh about all the people who they fooled out of their hard earned money. He takes great pride in choosing his words wisely to have customers and others believe him to be saying one thing and then to try to explain something completely different once you confront him about it.
This dealer also is known to advise you that they have colors, models and makes in stock over the phone and internet only to have you pull in and then state «ohh we just sold that car» or «we do have it but it’s at the port»…all of these are just an excuse to get you into the dealership so they can tell you more untruths. He will also try to add fees to any totals quoted for things such as destination, dealer fee, processing ect. The building is full of water damage, mold and an overall crappy feel to it. This dealership is the armpit of any luxury brand.
If you desire a beverage when you arrive you may be in a state of shock when you try the very bad instant coffee or tap water. Yes that is all they have… and if you do buy a car they will coach you to answer the factory survey that the sales staff offered you a «quality» beverage. The survey also asks you if you cannot live without your Acura. They actually want you to answer on the survey that you cannot live without your Acura as if you were to die if it went away somehow.
Bottom line is if you want to be lied to and sit all day in a dump of a dealership then this is the place to be otherwise you should consider your options. OH due to the bad neighborhood it is also a fact that customers cars have been stolen from here and even the employees have had items such as phones, ipads and keys stolen from them as well. Walk in at your own risk.