Party Characters – MiamisuperHeros

Worst company I have ever dealt with. First problem with this company is The owner «Shawn». Below i will attach a copy of our text messages bc you have to truly see it to believe it. I reserved 2 transformers for my party for 3:30. At about 4:30 i began to call the company bc no one had shown up or called. No answer. Then at 4:45 one of the guys showed up and said that he didnt know what happen with the second guy that i had to deal with having just one character. I tried calling the company and kept being promised a call back which i never got. By the time he got dressed he didnt actually come out until 5:15 and my party was over at 6. I specifically asked when reserving what he would do and they said he would entertain the kids, play musical chairs and basically provide entertainment for one hour. He did not do any of the above. He just stood there waiting for people to come to him to take a picture. It was a complete waste of money and only added stress to the party. (And btw only one of the lights in his eyes were working so not even was the costume on point.) so after 35 min of just standing there he was done i explained to him how unsatisfied i was and he basically said to just call the company and make a complaint. I tried calling kenya at 3 057 787 097 and she no longer answered the phone or messages which i will also show you at the end of this review. So the next day i decided to call her from a different number and she answered She then gave me the owners name «SHAWN» and number and told me to call him. So i left a message and an hour later i got a call back. I expected someone respectful to call and apologize for the inconvenience but instead i got a hot headed man full of excuses saying he had sent me a copy of a citation number to show that he had an accident and thats what created the whole mess and went on to threaten me and said if i dare write a negative review he will take my credit card and billing info and use it against me. He is extremely rude and should be kept very far from children. DO NOT USE THIS COMPANY! atleast if what you want is to enjoy your party and get what you want.