Enterprise Rent-A-Car

We rented a car from Enterprise at the Plantation site through Expedia for the xmas holiday in Ft. Lauderdale. What a horrendous experience! It was around 5 pm when we got to the site and were shown a car that was newly washed but since the car lot was dark we were not able to see the interior until the next day when we saw big DIRTY STAINS on the car seats (see photos) The stains looked like no attempt was made to clean them. In addition, there was dirt all over the car interior and appeared that the car was not even vacuumed. I immediately called enterprise at 10:00 am and asked to exchange the car because we refused to get inside the car that was abominably dirty but was told that there were no other cars available at that time and to call at 1 pm. This was supposed to be our transportation for our vacation and was inconvenienced enough not to be able to use the car because of the revolting stains but now we had to wait to see if they would be able to exchange the car for one that has been vacuumed and cleaned. Because we were on tour, I was not able to call until 2:30 pm and was told then that all cars have been rented and they would not be able to exchange the dirty car and that I should have called at 1 pm. I returned the car and had to go about our holiday without transportation and had to rely on friends for out travels.
What was more distressing was the excuse of the Manager, Peyton Bowsher when I told him about the dirty seats. He said that in the same way that I did not see how dirty that seats were when we were shown the car because of the unlit lot, they also were not able to see the dirt. How is it that a car rental place does not have the responsibility of ensuring that the cars they rent out to costumers are clean, vacuumed and unstained? To me, not accepting responsibility for how dirty and stained a car is when rented to a customer is unprofessional and unacceptable in the car rental business.
Needless to say, I will not rent from Enterprise again.

Had a great experience with this location!
Staff was professional and courteous. Andrew who helped me was also friendly and accommodating, with a great sense of urgency.
Service was prompt and courteous. He got all paperwork done and had me on the road within minutes!
I got a nice clean Jetta with leather seats and their entire fleet seems to be comprised of later models.
I was originallly supposed to have the rental for only 24 hours because my car was in the shop. However, the dealer needed more time so I called Enterprise to let them know. It was a quick and painless call and I was told that I was all set after they verified my last name and updated my contract in the computer.
I just now returned the car and once again, the service was first class! They checked me out promptly and gave my daughter and I a ride to the dealership!
I definitely recommend them!