Autozone

My boyfriend got a flat tire at around 8:30 pm on his way from work, and managed to «crawl» to this facility for help. He in fact didn’t need any help, he had his compressor for the air in trunk. He went inside to buy something that would repair the hole (i can’t say exactly what it was, not very proficient with automotive stuff) and asked the manager (don’t know the name, always forget to ask. That was an African-​american lady) to let him plug his air compressor in, so he can repair the tire outside and leave.
I want to mention again, that he was a CUSTOMER at that point, as he purchased some $ 45 worth of substance for repairing.
The lady said: «Yeah, no problem. We close at 9, but you may totally use the plug while we clean». «What a nice lady», he thought, and went outside to mind his own business aka repair the tire.
It was 9:01 (i am not even making this up right now) when he was done and needed to add the air. Knocked on the door to plug it in, and heard: «Um, nope, we are closed now». He was surprised: «You said it was fine». The manager just shut the door in front of his face.
He called me to come over and pick him up, as he couldn’t get home with the flat tire.
I arrived 10 minutes later, and said: You might have not asked nicely enough, let me try.
I wanna mention: we didn’t try to go inside the facility, just plug in compressor, get the air in, leave.
I went to knock on the door: they were walking around showing off we don’t exist. Not even bothering themselves to say: sorry no.
Here comes the point of my complaint:
1. They were cleaning up until 9:30 — 9:45, they could have helped us out (from humane point of view);
2. Autozone is not a restaurant, or a bar, where i showed up with my tire issue. It is a automotive parts retailer, suppose to make your car feel better;
3. If she would have not promised to allow him using the electricity outlet, he would have went to a gas station or something while his tire still held some air, and was on the truck;
4. They pretended we never existed, just ignored us.
5. We were not soliciting, we were CUSTOMERS, and deserved some respect if the establishment trained their management team to try retaining customers.
Interesting, how one location shades out the whole nationwide chain.
We had to wait for a tow truck, and sat at that parking lot until midnight.

I had an issue with my battery dying and while I received excellent help from Cyrus on my first visit who helped me with the battery and gave me advice on needing to get the positive charge cable replaced (which I did the very next day) I was told the battery I received was faulty. Now me being no expert I am looking to the professionals for their expertise and if I’m told the battery is faulty I’m none the wiser especially not until it is placed in the car. Since the repair shop advised me of this I attempted to return the battery and was told I could not since it had already been installed in my car. After I complained to a manager he advised me he could pull up my receipt only for the purpose of an exchange but not to refund me my money. I can’t imagine what the difference is. I work in customer service and you never know a person’s circumstance and having just left the hospital visiting my uncle who passed the very next day I was in a very fragile state and had misplaced the receipt. I WILL NEVER visit this location again and hope no one else happening to have a bad day walks into this store it’ll turn out worse. Now I have an extra battery I have no use for and I’m out $ 140.

If I could rate 0 stars, I would. I went in with my boyfriend’s car needing terminal caps for his battery. The woman said they didn’t have any, so I asked if she could jumpstart my car so I can get to a location where I can purchase them. She tried for like 2 minutes and the car wouldn’t start. Her manager said they could not jumpstart me with another car and advised me to call a friend that could help me… CALL A FRIEND? this is a place that is known for assisting people with their batteries! so lucky enough for me, I had a friend who was willing to come and help me at 8:30 in the morning and take me to the BEST service I received at the Pepboys in Davie, Fl. Thank God for them because I literally am beyond disgusted with the no service, ridiculousness I received at AutoZone… with homeless people sleeping in their cars in front of the shop! never, ever again!

I had a little problem with my car and I Unilocaled the nearest autozone and it turned out to be this one. Lucky for me, the guy that picked up the phone was a worker named Matthew. He was very professional, polite, and knowable. I told him my headlight had gone out and I needed to replace it. He asked me all the questions he needed in order to find out whether they carried the light bulb that I needed. It turns out that they had it so I headed over there to go purchase it.
Once I got there, I found Matthew (by his name tag) and he showed me what I needed and what my other options were as opposed to what I could get. He asked me to show him my car and he even installed the light bulb for me! I’ve been to a handful of autozones and most of them are filled with people who are there mainly because that was their job, not their passion. I will never go to another autozone ever again.
Make sure to call ahead to make sure this place has what you need and ask for Matthew!