The UPS Store

Service was excellent, polite interaction, and a quick solution found. Would recommend this UPS Store over all others!

Stopped in here to send a package back to Amazon, and thought I’d kill 3 birds with 1 stone by having some documents notarized and faxed. Almost $ 20 to notarized 3 docs and fax 8 pages.
Service was polite and fast but very expensive. The store itself can be difficult to find.

Great customer service! In and out in a jiffy! A little difficult to find, it’s near White House|Black Market.

So far, each and every time I have come to this store, I have had a positive experience. Joe is always pleasant and helpful. The notary service is well done. I recommend this location for all notary, fax and shipping needs.

I’ve used UPS Stores for years no matter where I’ve worked and this one bailed me out when the UPS Store up the block (8240 preston rd) went belly up without notice (thanks so much for that… they were handing out trinkets on Friday and closed the doors forever on Saturday… idiots).
Michelle and Joe are great folks. I completely appreciate Michelle’s straightforward manner and matter of fact answers. She’s great. Joe is also personable and in a pinch he makes things happen. I get upwards of a dozen or more boxes each week and ship between 18 to 30 a year. I always get a phone call when packages arrive and always get a smile and a chat if there’s time.
What most folks don’t understand is this is a mom and pop operation, not a UPS owned store. UPS licenses it’s name and does pickup and delivery here. With that said, if you have a UPS issue, you call 1−800-SHIPUPS and don’t ha-​rang Joe and Michelle. They can do as much as you and I can on the internet, so if they offer, realize it’s no benefit to them, it’s them doing a favor for you.
They’re my mailbox home while on the road… thanks so much you guys.

The lady that works here was rude and not helpful at all.
It was like she was trying to intentionally start an altercation.

Having been a small business own myself I know how important customer service is to repeat business. The two people I encountered here do not know the meaning of customer service. They were rude and offensive. All I wanted to do was drop something off that had a return label already. The gentleman (nicer of the two) asked me a question a couple of times that I didn’t understand because his Texan accent was SO thick. I answered what I thought he asked. He turned to the older completely rude lady beside him and said, «women just don’t listen to me,» meaning I was deliberately not answering his question. I then apologized and said I’m sorry I guess I misunderstood. The older lady looked at him (because I was not good enough to acknowledge apparently) and said, «people don’t listen» and walked away. WOW. I listen. I just couldn’t understand, but I surely didn’t expect to be degraded simply dropping off a package. This is the third UPS store I’ve been in where the service was horrible.

The service is great at this location. I have had a box here for years and drive past other locations to go where 20+ years of shipping knowledge work their store honestly and I can trust them.

A great location, but somewhat hard to find because it’s burried in the corner of the shopping center. The UPS website says it closes at 7 on Sat, but it closes at 2:30! And just remember they do not pick up UPS ground shipments on Sat. Anywho, for the most part it’s a good store, but they charge you 25cents to tape up your box. Guess I’ll have to buy myself a tape dispenser next time!

If you like being barked at, by all means go. The few times I have gone here, out of desperation, they have been consistently rude. They may know what they are doing, but they are just plain rude and unfriendly. I always go during the middle of the week, so they aren’t busy, yet they always act like they are doing us a favor. Hands down the worst UPS store I have been to, in my life, and I have been to many. They didn’t even offer options, just took my package and billed me. No info on delivery date, nothing. Maybe time to go to some customer service training or visit some of the other stores in your vicinity to pick up some skills.

Quick stop to ship a package. The store clerk was helpful in packing and taping my order; plus quick to point out a discrepancy in the mail address. Fast, efficient service… no complaints for a typical UPS store which also hosts printer/​copier service and mailboxes.

Employees very helpful and understanding after I had a poor experience at another location earlier the same day. This is where I’ll be going from here on out.

This is a solid store when it comes to service. The clerks have been there quite a number of years and are very knowledgeable. This location is very convenient if you live in the Preston/​Tollway area.

I’ve had to utilize a lot of UPS locations. Working from home, I ship and receive numerous UPS and Fed Ex packages on a weekly basis.
Of all the UPS Stores, this one had been the nicest and friendliest. They will tell you upfront any concerns or price issues. They will also suggest a number of other shipping methods to meet your needs.
This store is owned by a couple who try to be as helpful as they can.
The over-​helpfulness can sometime can lead to long lines but it’s a small sacrifice to pay knowing you’ll get the same detailed service when it’s your turn.

UPS store # 1773 at 1900 PRESTON RD, STE 267 Plano Tx is a ripoff. This guy charges much more than other UPS stores for mailbox rentals and tries to get you coming and going.
Even if you just want a POBox to register a business and probably won’t get much mail, he forces you into the much more expensive «Business Box» even though he has much less expensive «personal boxes» available.
Obviously he doesn’t remember when he was trying to cut costs when he started his small business.