The Heart Hospital Baylor Plano

My dad was transferred to this hospital from another after a bad heart attack.
The food is great, tv and entertainment are pretty nice and the rooms are big.
My problem is with the staff. The nursing staff needs to be kept better informed or learn to read the notes more carefully. I feel sorry for patients there that don’t have a family member with them to make sure the nurses actually follow the doctors’ orders. Most of the nurses came in to their shift with their own plan and agenda so say good-​bye to any consistency of care.
A few nurses are kind and attentive and genuinely care, but the majority of the ones we encountered were rude, uncommunicative and hostile.
Go there, get your procedure done with the best surgeons, then try to get the hell out of there as fast as possible and into a better care facility.

To say that this hospital is like a 5 star
hotel is an understatement. From the time
we arrived to the polite and efficient
valet parking attendant till our check out
was a very pleasant experience.
The greeter at the concierge desk was bubbling with enthusiasm and the outstanding customer service never wavered after that.
From our room nurse Courtney to our surgeon Dr. Khan it was such a pleasure
experiencing the genuine concern and professionalism that they delivered to our
family.
I would recommend this hospital to anyone who had any heart issues or other serious complications dealing with the upper respiratory system.

I had been unemployed for a while and without insurance and had been experiencing tightness in my chest. Only a few months earlier when I had insurance I has a full cardiac work-​up and told my heart was very healthy and that if the symptoms persisted to go see a lung specialist. The symptoms went away for a while and when they came back I no longer was insured. No pulmonologist would see me because I didn’t have insurance. I went to Baylor because I was told they had a pulmonology department and I could pay cash. I walked in told them what was going on and that the cardiologist ruled out heart issued as the cause and I specifically asked them if they could run tests on my lungs to see if that was causing my pain and discomfort. They said yes. They hooked my up to the machines and drew blood which I thought was standard practice and about a half hour later Dr Ayrin Ummer came in to tell me that I did not have a heart attack and they couldn’t run anymore tests to see what the issue was. So I left and a few weeks later received a bill from Baylor for $ 1560 and from Aryin Ummer’s group Plano Emergency Physicians along with a bill for labs.
The healthcare industry is the most corrupt industry in this country and Baylor and (Dr) Ummer are excellent examples. I specifically stated my issue and asked clearly if they could perform tests. They disregarded what the patient was communicating in order to make money. I have filed complaints with the state and come to find out hospital can pretty much do whatever they want in Texas and have very little accountability. My next action will be probably have to stand out in front of the hospital holding a sign.

How can a place charge $ 300 for a tongue depressor, but provide 56k internet speeds for its patients and guests? Families need to spend weeks held up here and patients are mostly bed-​ridden, and yet they can’t manage to spring for some usable internet speeds to provide some semblance of entertainment? The Internet isn’t even sufficient to send and receive regular emails. It’s actually impressively bad given how modern everything seems.
If there is a dedicated IT person associated with this hospital, they need to be fired immediately. If there isn’t one, the person responsible for hiring that person needs to be fired immediately.

My father spent about six weeks at this facility as a result of some very complicated and progressive issues with CHF, Baylor Heart Hospital Plano is the hospital that all others should emulate. Nursing staff was outstanding — very attentive and caring and always went the extra mile to make sure my dad was taken care of. The doctors were top notch and very patient. Willing to stay and talk with my dad or our family for as long as we felt we needed to make sure we understood his treatment and prognosis. The volunteer program is also wonderful. We were regularly approached by volunteer staff offering us food and drink and assistance. And, of course, the facility itself is amazing — more like a nice hotel than a hospital,

The food is fantastic, the nursing staff good. The social workers are lacking. This is a great hospital to have a procedure and leave to go home. If you need help with rehab information or finding another transition facility don’t expect help from this staff. Communication on expected discharge was misleading and then not given till the day of. Expect to do ALL of the legwork finding additional facilities yourself. The social workers have little information to help you also embellish their efforts to the Doctors to make themselves look like they have actually been helpful or done their job. The right hand certainly doesn’t talk to the left in this case!
It seems that the only concern on their part is getting the patient passed off as quickly as possible.

Very nice place, clean and organized. Staff is very friendly and knowledgeable. Has hotels all around the area if you have family coming in.

Hubby went there for surgery last week. The service is impeccable! The nurses did an amazing job at keeping me informed of his progress, before, during and after surgery. We had a great experience at this facility.

I had gastric sleeve surgery but was hospitalized five days due to complications. There was ONE nurse that was compassionate and caring but the rest were AWFUL! They made rude comments, refused to respond to my calls. They decided at 8 pm at night to discharge me and when I couldn’t locate someone at that hour to pick me up they got nasty and disconnected my TV/​nurse call button from behind the bed. If you need care GO SOMEWHERE ELSE!

Dr. William Brinkman preformed the bentall procedure on me at plano heart hospital on September 24 2013. I now have a on-​x aortic valve and a dacron tube where my ascending aorta once was. It has been over a year now and I am doing great! I am so thankful to have such a good surgeon and good hospital so close to home. This hospital really provides 5 star care in a 5 star environment. I spent a total of 7 days in the hospital after the surgery and then returned for the cardiac rehabilitation program for the next several months. Before my surgery I was very active and enjoyed working out 3 – 5 times a week. The plano heart hospital’s cardiac rehab program helped me get back to that level. I also found it comforting that the heart hospital is separate from the other general hospital since the heart patients are separate from possibly contagious patients that would also be in a general hospital. Since patients recovering from open heart surgery are in such a fragile state. I highly recommend the Baylor heart hospital Plano to anyone needing heart surgery.

My mom was there yesterday. Her doctor ordered her not the use the restroom without nurse’s assistance during her stay, but the nurses ignored her requests. She ended up having detach her monitoring machines and walk to the restroom during the night.

My hubby has been here 6 times now for ablations as well as placement of a pacemaker. For him, he’s had the best care possible by some of the most talented physicians in the world.
For me, it was a wonderful experience knowing my husband was getting the best care available. It was comforting to be able to stay with him ²⁴⁄₇ and being able to order from their incredible menu couldn’t have been better. It was like we were actually residents at a 5 star restaurant! Food was delivered by «first class waiters/​waitresses» AND comes whenever YOU wanted it. Sharing the room and being able to have our meals together certainly helps both the patient, and their loved ones. It gives everyone a chance to help in the patients recovery.
When the nurses found out I was there on my birthday and that my hubby would be discharged the following day, they had a small «birthday cake» brought up for us to share! We had decided to have a few pieces of sushi from a nearby restaurant, so when I left to go get it, there it was when I returned. This is just so typical of something you’d never find at another hospital… but the Heart Hospital reaches far beyond what’s expected in every detail!
The care given each time my husband has been there is phenomenal. It is SO superior to any other hospital — and between the two of us, we’ve seen more than our share. Not only is it spotlessly clean (no matter where you go, it glistens), but their philosophy of outstanding care seems limitless. It’s almost a pleasure to go there because you know you have an outstanding physician if this is the hospital he practices out of.
Dr. DeVille and Dr. Morales are my husbands primary caregivers there. On occasion, in their absence, he’s seen their partners — all are excellent. And of course a few of their ER teams; again some of the best to be found anywhere.
This hospital strives to keep outdoing itself and it shows. It’s an amazing facility and I highly recommend it!

The Heart hospital should be the prototype for hospitals nationwide. The staff is very attentive and thorough. My mother came to the heart hospital while we were in Rowlett TX for a graduation. Feeling discomfort for several days in her chest and back we decided she needed to see a dr. The team @ Heart hospital ran every test imaginable and the accommodations were a wonderful departure from the standard. Once she was registered and taken to her room. The nurse noticed that her room was not properly cleaned from the prior patient release. Housekeeping was summoned and appeared quickly to remedy the situation… from the bathroom to the floors!
The food option was second to none… and it was served with a fresh flower on the napkin roll. The best part was that family members visiting could order from the in suite menu as we’ll for a nominal fee. This really helps to keep the patient on the path to health instead of watching loved ones bring in greasy not so healthy options to ear in their company. Everything is heart healthy even the snacks in the vending machine!:-)
Once we returned home and she saw her private physician as she was instructed. The physician was equally impressed with the work up she received (as indicated by the copy of her medical records sent to her), which allowed him to continue testing and not repeat procedures!

I was here for a coronary angioplasty. What can I say. The facility was amazing and the staff was so wonderful. This was my second visit here and I knew when Dr. graves gave me the option I would be happy here. And it did not let me down,.
First my room. I could have held a party in there. There was surround sound for the TV. Not just the little hand held box. It was clean and even the sofa could be a bed for a friend to sleep on. Very impressive.
The staff was amazing everyone did an outstanding job. Since I was there alone I was still made to feel at ease.
Will always recommend this facility.

Huge room. Nice clean place. It’s nicer than most hospitals I’ve been in but it’s still a hospital. If I needed some heart surgery I’d pick this place over the nearest hospitals in a 10 mi radius.

OK, so I have never been a patient here, and, in fact I am a nurse here. Does that make me a little biased? Probably. BUT, there are plenty of places I have worked (well, just a couple) where I wouldn’t send my worst enemy. THIS hospital is not one of them.
I have worked here for over 2 years and I have to say it’s the greatest employer I have ever had. I work in Cardiovascular Surgery Recovery and if you need heart surgery, this is the place to get it. I would INSIST that any of my family came here, God forbid, if they ever needed to. Some of the best cardiothoracic surgeons in the country, easily. The nursing staff is amazing; my coworkers are all very well educated and have great backgrounds. You will have a team of people working with you and your family to help you get well and go home. The hospital itself is very nice, the rooms are HUGE, and we have a «five star treatment» philosophy. It’s not like any hospital you’ve ever been to.